Diablo® III

Launch Day Preparation Guide

Launch Day Preparation Guide

As we near Diablo III’s long-awaited May 15 launch date, we have some additional details to share on what to expect, how to prepare, and when you’ll be able to begin installing and playing.

Purchase the Game

If you haven’t already purchased Diablo III you can acquire it directly from Blizzard through the digital presale. You can also preorder the game at most major retailers and fine purveyors of high quality gaming products worldwide. If you’re interested in the Diablo® III Collector’s Edition, please be aware that this physical retail-only edition is printed in limited quantities, and has already sold out in most places that take preorders on games. We recommend calling around and checking if your local retailers will have the Collector’s Edition available.

Create Your BattleTag

We expect that on launch night both the game service and website will be under very heavy strain due to the immense number of people excited to begin playing Diablo III. With that in mind we highly recommend you create your BattleTag now, as it´s required to play Diablo III. Please keep in mind that this non-unique nickname is a permanent choice, and will display both in-game and on the website, so be sure to choose one you like! (What is a BattleTag?)

Regional Launch Times

As previously mentioned in the announcement of our midnight launch events, the launch time of the game is broken down by region.

For the European region, the game servers will go live at 00:01 CEST on May 15.

Digital Presale Download

If you’ve purchased a digital copy you can begin downloading your client right now, and we highly encourage you to do so. We also have a Diablo III presale visual guide available that may be helpful. As it may take you some time to download the full game, it’s best that you begin early. This may afford you additional time to troubleshoot any downloader or installer issues you may encounter.

If you've pre-downloaded the digital version of the game in English or German before 10:00 AM CEST (9:00 AM GMT) on Saturday May 12, you must obtain the new downloaders to be able to install properly once the game is released on May 15.

Early Install

We will be unlocking the game's installer at 17:01 CEST on May 14. This will allow you to begin installing the game, troubleshoot any issues you run into, download and install the launch day 1.0.1 patch, and be ready to play as soon as the servers come online.

Global Play Launch Time

We’ll be turning on Global Play when the game has launched in all regions. This means that you will not be able to play in a region outside your home region until after The Americas midnight launch at 09:01 CEST on May 15. We’ll provide an update once Global Play is enabled, and you’ll then be able to change the region you connect to through the game’s options. Please note that characters, items, and friends lists do not transfer across regions. Players who use Global Play to connect outside of their home region will only be able to access the gold-based auction house. More information can be found in our Global Play introduction article.

Launch Night Login

As we’ve unlocked the Diablo III installer early, many people will be ready to log in right when the servers go live at midnight, we’re going to be closely monitoring the impact on the service. It’s possible we’ll need to adjust the rate at which we’re logging people in to ensure a stable experience, and if we do you may see a delay when attempting to login. Please be aware that a delay of up to 40 seconds is possible while the game attempts to connect you. If your connection doesn’t succeed in 40 seconds, you’ll be presented with an Error 37 and asked to try again. If you see this error it does in fact mean that you should try again. We’ll be working around the clock to keep you informed of any issues that are occurring through the in-game breaking news window, as well as the official forums.

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