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I have this problem "An error has occurred.
This code has already been claimed. Please check your games library - you might already own this game!
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The problem is I can't play full game. I already have characters created but I don't know why I can't see them? I can only see starter edition.
Most likely, both of you have at least one other Battle.net account that you applied the authentication key to. I'll need you both to email me with your keys so I can see what account they're on, and then as long as the contact info matches what I see for the accounts you're posting here from, I can help.
Send an email with your key to Omrakos.Support@Blizzard.com and reference this thread in the email please.
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Hey guys, I'm afraid lots of people posting "same problem" is not going to help anyone, especially you.
If you are having issues locating your D3 license or activating an RoS expansion, you will need to contact support direct.
Battle.net Support - https://eu.battle.net/support/en/help/
If they can't activate their RoS key, then it sounds like they are having a problem activating their key would it not? :)
Either way, "same here" is not going to solve the problem, I just don't want them thinking if they watch this thread enough something will change, that's all. They need to speak to support or the retailer they got the key from.
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