Diablo® III

Game Code problem

I have this problem "An error has occurred.

This code has already been claimed. Please check your games library - you might already own this game!

Each code can only be redeemed once. If you’re sure you have not previously claimed this code, please double-check the spelling and enter it now.

For more information, please visit our Support Site."
The problem is I can't play full game. I already have characters created but I don't know why I can't see them? I can only see starter edition.
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same story here.
Recently reinstalled the game, and all my heroes are gone and I cant upgrade from starter to standard edition with my game key.
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Blizzard Employee
Posts: 1,603
Most likely, both of you have at least one other Battle.net account that you applied the authentication key to. I'll need you both to email me with your keys so I can see what account they're on, and then as long as the contact info matches what I see for the accounts you're posting here from, I can help.

Send an email with your key to Omrakos.Support@Blizzard.com and reference this thread in the email please.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
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i got the same problem ...
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Hi, got the same problem... i bought the RoS today, can anyone can help???
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I have this problem too. I issued my ticket yesterday and you ask me to get back to the retailer. I did and the retailer at my place said they couldn't do anything about it. How now? i need answer.
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Same here
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I have the same problem
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Same problem here...
Edited by Zappy#2431 on 13/04/2014 20:56 BST
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MVP - WoW, Diablo III
Posts: 24,098
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Hey guys, I'm afraid lots of people posting "same problem" is not going to help anyone, especially you.

If you are having issues locating your D3 license or activating an RoS expansion, you will need to contact support direct.

Battle.net Support - https://eu.battle.net/support/en/help/
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Hmmm... i am not sure, if they have issue with activating or locating, they have issue, that their licence code was already claimed... it is little bit different i would say.
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MVP - WoW, Diablo III
Posts: 24,098
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13/04/2014 21:29Posted by Evilbringer
Hmmm... i am not sure, if they have issue with activating or locating, they have issue, that their licence code was already claimed... it is little bit different i would say.


If they can't activate their RoS key, then it sounds like they are having a problem activating their key would it not? :)

Either way, "same here" is not going to solve the problem, I just don't want them thinking if they watch this thread enough something will change, that's all. They need to speak to support or the retailer they got the key from.
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An error has occurred.
The code you entered has already been claimed.
Each code can only be redeemed once. If you’re sure you have not previously claimed this code, please double-check the spelling and enter it now.

For more information, please visit our Support Site.HELP ME..................I am not speek english.I am speek turkish berkenarzu@hotmail.com
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help me...........................
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i can't use my code..same thing,reinstall it today and the message already claimed appears..it sucks.does anyone knows a sollving for this problem?pls hlp
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I have the same problem. pls help
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MVP - WoW, Diablo III
Posts: 24,098
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04/10/2014 13:26Posted by rickray
I have the same problem. pls help


I replied to your other post already, please follow that advice rather than spamming other threads. Thanks.

http://eu.battle.net/d3/en/forum/topic/8819082746?page=2#23

04/10/2014 13:06Posted by Shammoz
04/10/2014 12:55Posted by rickray
I got the same problem.
I bought this game without any promotion.
I didn't play it for a while now and decided to play it again,
Then notice it was downgraded to starter edition.
Tried to enter the code again, said the code can only claim once.
Pls help


Use the link to talk directly to a support agent. Live chat is quickest but make sure your browser allows popups or it will fail to launch.

https://eu.battle.net/support/en/help/solution/d3/297

Have your CD Key to hand as they will need it.
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