Get the Desktop App for Battle.net Now
- All your games in 1 place
- Log in once
- Automatic game updates
So after having a great deal of trouble installing the the game and getting the launcher to update.
Everytime i press play it either stays greyed out, or gives me the error "Failed to launch a critical file".
it advises me to run as administrator, and i am.
Similar problems arose with MoP beta appearently, yet i havent got a tab in options named "game Preferences" to open and toggle "launch 32bit"
it only allows me to "reset" it.
Edited by Kaykay#2382 on 14/05/2012 17:33 BST
I was playing an hour ago. Log off to go get some lunch. Come back and this is happening.
I didn't shutdown my PC and it didn't go to sleep/hibernate.
My A/V hasn't updated and neither has Windows itself.
Nothing else has been run, hell no keys have even been pressed.
What changed? I suspect Agent.exe has been doing things in the background.
run Diablo 3
Open task manager and end process agent.exe
(i tried playing D3 at this point, and it stalled until i exited, then it promptly closed)
exit Diablo 3
Run Diablo 3, hit play and enjoy.
I got this friendly bit of advice from
The only solution I could find for that is this, run the launcher, after it says it is up to date, open task manager and finish explorer.exe then click on play, after you log on diablo 3 you can run explorer.exe again, only solutio for me =(
but i can play kkkk
So I am having this issue tonight, same as you folks 3-5 days ago, however after going into:
Computer>Local Disk> Program Data> Battle.net> Agent> AGENT.976>Logs I find a page of listings of recorded info, I have already screenshoted them, and saved the logs to a different HDD, if I find Blizzard actually collecting data, I am going to contact a lawyer for litigation, there's no reason at all that blizzard needs to be logging our personal data.
I tried deleting the agent and running/ not running as administrator and nothing worked. The thing that did work however was a simple troubleshoot compatibility..never before had that helped me but for once i am happy to have it. For the less advanced people out there, right click the icon and click "Troubleshoot compatibility". It runs it in windows xp service pack 2 and i saved settings and it all works fine again. Hope this helps someone.
right click diablo 3 launcher > properties > Compatability > then select Run this program in compatability for "Windows XP ( Service Pack 3 ) and Also tick Run as Admin!
if that doesnt work, CTRL + ALT + DEL > Processes > Find Agent32.exe (if its not there open the diablo launcher then close it shud appear) Right click it > Properties > Compatability > Run as admin! Should work!
Edited by QS10#2272 on 02/06/2012 19:43 BST
ive been working on this for about 3 hours. and frankly about to just give up on the game.
ive tried disabling anti-virus, running as admin, and simply reinstalling the game.
ive also tried changing compatibility, where you guys come to my first question
What needs to have compatibility changed and to what. ive tried XPSP2, XPSP3, Win7
i changed the compatibility of the launcher through the desktop by right clicking it
i changed the compatibility of agent.exe through the task manager
Ive also run as admin on those combos as well.
2pm today i was playing just fine
now its all screwed up.
Submitted a ticket and crossing my fingers but input from you guys would surely help.
1. Start launcher as Administrator.
2. Hit ctr, alt, delete, go to process tab and close Agent.exe *32
3. Press play. Pressing play starts Agent.exe again becose I think that seems to be the critical file somehow that fails to launch (cos its already running! *Doh!*) However, its not needed to close again since your game is fine with it one that it starts after you closed the other.
4. Enjoy your game, if this works for you too. Running Win 7 64-bit and this worked for me.
Edited by WowCorner#2291 on 29/07/2012 02:03 BST
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.