On May 26th, there was an error of my network infrastructure. So, i wanted to play Diablo 3 over VPN. I connected successfully, but there was a message on the screen: due to suspicious activity, i have to confirm this action with answer of my secret question. Here is the trouble, i forgot it! Consequently, i am a human and i may forget something! Even if i'm not intended to! After a couple of tries with possible answers, my account had been locked.
I contacted to customer support, they asked for my ID. I sent them and next day, after a couple of more tickets which they're asking about ID card that placed on that day's newspaper, they reopened my account. After that i can play without any problems for a couple of hours. Meanwhile, i asked customer service in order to reset my secret question. Then i continued to play.
A couple minutes later, a message had been appeared on my screen that says my account is suspended! Also, I had got an e-mail about it. I thought that this was a part of reseting secret question process. I provided whatever they had asked me. After that it had been approved and i got the answer of secret question to my e-mail. But i couldn't connect to the game since it's still suspended. Then i answered the ticket regarding this issue. There was no response.
This morning i sent another reply. As you can guess, still no reply and on the account overview screen it is still seemed as "suspended". Then i dediced to review e-mails. One of it says something about "my e-mail address is comprimised".
Guess what! Neither my account, nor my e-mail IS NOT hacked or something else!!! (I, myself, opened, answered, sent whatever they asked for!)
I was searching about knowledge base then i end up with openning a new ticket then i saw the penalty notification. I am suspended till 2037!
I am annoyed because i tried to be patient, helpful, tried to make customer service's job easier to resolve my problem. But now they are not even responding me!
I can't call them (service provider issue, i think). I am open for any advice. I am about to be be disgusted.
Sorry for my grammar mistakes, English is not my native language.