I know the topic of bots is one of great import and frustration, but unfortunately there is very little I can say on this particular topic. What I can say is that we do not consider them legitimate players, and therefore we have no intention to treat them as such.
Yes. To find out how they do the things they do, how they still are able to do what they do and maybe figure out how to end it.
To end it is easier said than done, unfortunately these things tend to be more of an ongoing cat and mouse game. That being said, we are constantly researching them and what they do.
If you're not doing anything against them, maybe you should start listen to them, else they will end up becomming your only custommers.
That is a rather bleak viewpoint on the situation, but I can understand why you feel this way. We are not ignoring the issue, in fact we are constantly fighting them and countering them whenever we are able, but as mentioned before I am not at liberty to share more specifics on this. Again, it is an ongoing cat and mouse game and it is not a simple issue to resolve.
Varenas, I think you are missing my point, and others have picked up on it. Many of the best hackers go on to become security experts and enforcers. They are, in many cases, respected people with legitimate points to prove - not just "gold farmers" or people out to ruin everyone else's day.
What you need to appreciate is that your community want to see something being done. That requires communication. At the moment, I, as a member of the community, am not convinced you are doing enough because you are simply not being vocal about it. Remember, no comment is a comment in itself, and is sometimes the most damaging.
As has been pointed out before, why should the "average player" play fair when there are forces in play making it pointless to do so? Why should the "average player" have to grind 10 hours per day, 7 days per week to remain competitive, when little to nothing is being done (or seen to be done), to those who bot/exploit their way to the top?
When PvP arrives, it's going to be a game changer. But, to ensure that those who unfairly got to the top don't have a competitive edge over those who played fair, I struggle to see a way without introducing a new tier of gear (PvP specific or not). If you introduce it, those community members who played fair to get to and stay at the top will cry out - what was the point in all this farming? If you don't introduce it those same community members who played fair will be at a competitive disadvantage behind those botters and exploiters.
You simply cannot remain silent any longer.