Here you can see what I wrote, and what they're answer was:
Razer Naga Macros
I found this category to be best fitting, even though I'm not appealing a ban, since it relates to the TOS (which is what you know best in this category).
I want to ask you which of the following macros are allowed, and which aren't, since the TOS is quite vague, and after searching the forums, I couldn't come to a conclusive answer either:
1. Macros created using Razer Synapse (which is also the driver for Razer Naga Mouse, and the macros are widely used in other games too)
1.1 All with a single click:
Press shift+left click to cast Rend, then delay of 0.2 seconds, then cast Overpower
1.2 All with a single click:
Press shift+left click to cast Rend (without the delay and Overpower, as mentioned above).
1.3 Toggle on/off the repeatedly auto-pressing of button "1" each 3 seconds to refresh Sprint buff every time it expires
2.1 Toggle "v" (default run key) by pressing "b", which means I don't need to keep "v" pressed, instead I press "b" whenever I want to toggle it on or off.
2.2 Rebind "b" keyboard key to a mouse key.
3. Gear switch macros (many streamers used to use them too
Like this, I can totally get rid of the keyboard, and have all my keys remapped to my mouse.
All the answers I found on the various forums I looked up were quite contradictory, so I wasn't sure if I can use these or not.
For safety reasons, I will be using them after getting a confirmation from you, about which is, and which isn't allowed.
Also, I've been reading that these macros can be created using the Diablo III mouse software as well, which may imply that they are allowed by you.
So the question still remains:
Are we allowed to use these? If not, then how come they are included in the software?
Please read this carefully, and answer me with as much detail as you can, to each mentioned topic.
I might also use your answer to make a thread on the forums, for a conclusive answer for everybody else.
Here is what they answered:
Thank you for your patience while waiting for this reply, I'm sorry for the time you have had to wait; we're super busy right now but working hard to get things back in control.
This is quite a list of questions, I'm not going to be able to answer them in a lot of detail though as the line between what is acceptable and what's not is quite fine and I don't want you to interpret something in the wrong way.
As far as section 1 goes, you're allowed to macro anything you want as long as you still have to control the character and interact with the game directly, you can't make a macro to do the full combat cycle for you.
Section 2 is a bit more complicated, if you're refering to the external software "Autohotkey" then I would avoid using this as it has the potential to automate too much of your game and therefore cause you problems.
I hope this answers all your questions today, take care!
English Game Master Team,
Blizzard Entertainment Europe.
Check out our youtube channel for tips on common issues!
So as far as I can see, I'm fine using macros that:
- with 1 button press is doing multiple actions.
- 1 key press can toggle on/off my actions to be repeated every seconds (3, in case of sprint).
It seems we're not fine using software that has the potential to also be used as a botting program like "AutoHotkey", even though I'm using it just for toggling a button on or off (if I do that on Razer Synapse, it keeps clicking the button over and over, instead of clicking it once, then release it on "toggle off"), likely because Warden (the bot detection software) may interpret it as botting (since they can see what processes we are running in the background).
I hope this will help you understand how things work.