Diablo® III

Delay in public games/latency issues

(Locked)

ISP - KPN
Country - Netherlands
Modem (and firmware version if known) - Thomson TG789vn (software 8.8.N.5)
Router (and firmware version if known) - Thomson TG789vn (software 8.8.N.5)
Network device (Driver version if available) - Realtek PCIe GBE Family Controller 8.15.410.2013
Type of connection used (Wireless / USB / Ethernet) - Ethernet
Operating System - Microsoft Windows 8
Security Software installed (Firewall, Anti-Virus) - Kaspersky Internet Security 2013
Traceroute to your region - battle.net/support/article/496
Pathping to your region - battle.net/support/article/718

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 53 ms 88 ms 99 ms dsldevice.lan [192.168.2.254]
2 * * * Request timed out.
3 9 ms 12 ms 10 ms nl-asd-dc2-ice-ir02.kpn.net [213.75.1.13]
4 13 ms 10 ms 11 ms nl-asd-dc2-ice-ir02.kpn.net [213.75.1.13]
5 * * * Request timed out.
6 4 ms 4 ms 4 ms asd2-rou-1022.NL.eurorings.net [134.222.93.138]
7 3 ms 3 ms 9 ms asd2-rou-1044.NL.eurorings.net [134.222.229.113]
8 4 ms 3 ms 4 ms asd-s5-rou-1041.NL.eurorings.net [134.222.229.47]
9 4 ms 4 ms 3 ms adm-b5-link.telia.net [62.115.35.197]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 *


Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
0 CXL.lan [192.168.2.15]
1 dsldevice.lan [192.168.2.254]
2 * * *
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 CXL.lan [192.168.2.15]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.lan [192.168.2.254]

Trace complete.
ISP: T-Hrvatski Telekom
Country. Croatia
Router: ADB P.RG A4202N
Network device: D-Link DFE 528TX PCI #2
Type of connection used: Wired
Operating System: Win 7 Ultimate (x32)
Security Software installed: Avast v 8.0.1497

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 21 ms 23 ms 23 ms 172.29.49.73
4 24 ms 25 ms 25 ms gvz01-hvz01.ip.t-com.hr [195.29.241.46]
5 42 ms 37 ms 39 ms 62.157.248.33
6 38 ms 39 ms 39 ms 217.239.38.162
7 37 ms 37 ms 39 ms 80.150.170.122
8 43 ms 43 ms 42 ms prag-bb1-link.telia.net [80.91.245.232]
9 57 ms 57 ms 57 ms hbg-bb1-link.telia.net [213.155.133.46]
10 58 ms 59 ms 59 ms adm-bb3-link.telia.net [80.91.248.210]
11 60 ms 60 ms 58 ms adm-b5-link.telia.net [213.155.134.45]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
0 Edi-PC [192.168.1.50]
1 192.168.1.1
2 * * *
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Edi-PC [192.168.1.50]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1

Trace complete.

Also having lags when playing in group,around 2k ms it reaches,when im solo,its around 150-500ms
Customer Service
Hello everyone,

Thank you for your continued reports everyone, we're forwarding these on for investigation and our networking team has been alerted to the issue, I don't have any further news on this just yet but it is being actively investigated on our side.

As part of that do please continue to post these reports. We'd also ask that you let your network providers know too. This will allow all affected parties to investigate the issue, allowing for a quicker resolution.

Thank you again for posting these reports, your co-operation and your patience.
Edited by Lurdlespor on 29/10/2013 09:16 GMT
ISP - Unitymedia
Country - Germany
Modem (and firmware version if known) - some Cisco modem for cable connection
Router (and firmware version if known) - D-Link DIR-645 | Firmware Version: 1.01 | Hardware Version: A1
Network device (Driver version if available) - Intel(R) 82579V Gigabit Network Connection (from device manager) using the onboard chipset on an ASUS P8P67D motherboard
Type of connection used (Wireless / USB / Ethernet) - Wired / Ethernet
Operating System - Windows 7 x64 Professional
Security Software installed (Firewall, Anti-Virus) - AVG 2013

Sorry for the German output, using a German Windows version. Zeitberschreitung (which is supposed to be Zeitüberschreitung but whatever) means timeout.

Traceroute to your region :


Routenverfolgung zu 213-155-155-233.customer.teliacarrier.com [213.155.155.233] ber maximal 30 Abschnitte:

1 6 ms 7 ms 5 ms 10.203.128.1
2 7 ms 7 ms 7 ms 1611A-MX960-01-ae16-1510.bfe.unity-media.net [80.69.106.97]
3 12 ms 11 ms 11 ms de-fra04a-rc1-ae17.fra.unity-media.net [80.69.106.229]
4 12 ms 11 ms 11 ms 84.116.133.97
5 11 ms 11 ms 11 ms 213.46.179.194.aorta.net [213.46.179.194]
6 11 ms 12 ms 13 ms ffm-bb2-link.telia.net [80.91.252.255]
7 22 ms 21 ms 21 ms hbg-bb2-link.telia.net [80.91.245.120]
8 43 ms 27 ms 42 ms adm-bb4-link.telia.net [80.91.245.56]
9 39 ms 23 ms 23 ms adm-b5-link.telia.net [213.155.136.247]
10 * * * Zeitberschreitung der Anforderung.
11 * * * Zeitberschreitung der Anforderung.
12 * * * Zeitberschreitung der Anforderung.
13 * * * Zeitberschreitung der Anforderung.
14 * * * Zeitberschreitung der Anforderung.
15 * * * Zeitberschreitung der Anforderung.
16 * * * Zeitberschreitung der Anforderung.
17 * * * Zeitberschreitung der Anforderung.
18 * * * Zeitberschreitung der Anforderung.
19 * * * Zeitberschreitung der Anforderung.
20 * * * Zeitberschreitung der Anforderung.
21 * * * Zeitberschreitung der Anforderung.
22 * * * Zeitberschreitung der Anforderung.
23 * * * Zeitberschreitung der Anforderung.
24 * * * Zeitberschreitung der Anforderung.
25 * * * Zeitberschreitung der Anforderung.
26 * * * Zeitberschreitung der Anforderung.
27 * * * Zeitberschreitung der Anforderung.
28 * * * Zeitberschreitung der Anforderung.
29 * * * Zeitberschreitung der Anforderung.
30 * * * Zeitberschreitung der Anforderung.

Ablaufverfolgung beendet.



Pathping to your region :

Routenverfolgung zu 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
ber maximal 30 Abschnitte:
0 David-PC.upc.de [192.168.1.140]
1 10.203.128.1
2 1611A-MX960-01-ae16-1510.bfe.unity-media.net [80.69.106.97]
3 de-fra04a-rc1-ae17.fra.unity-media.net [80.69.106.229]
4 * * *
Berechnung der Statistiken dauert ca. 75 Sekunden...
Quelle zum Abs. Knoten/Verbindung
Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 David-PC.upc.de [192.168.1.140]
0/ 100 = 0% |
1 6ms 97/ 100 = 97% 97/ 100 = 97% 10.203.128.1
0/ 100 = 0% |
2 10ms 0/ 100 = 0% 0/ 100 = 0% 1611A-MX960-01-ae16-1510.bfe.unity-media.net [80.69.106.97]
7/ 100 = 7% |
3 13ms 7/ 100 = 7% 0/ 100 = 0% de-fra04a-rc1-ae17.fra.unity-media.net [80.69.106.229]

Ablaufverfolgung beendet.
the last days public games are horrible. After the last minor patch Problems startet for me.

ISP - Vodafone VDSL 50MBit
Country - Germany
Modem (and firmware version if known) - none
Router (and firmware version if known) - Alice IAD 7570 vDSL 81.05.08w
Network device (Driver version if available) - Intel(R) 82579V Gigabit Network Connection
Type of connection used (Wireless / USB / Ethernet) - Wired / Ethernet
Operating System - Windows 7 x64 Professional
Security Software installed (Firewall, Anti-Virus) - AVAST

Routenverfolgung zu 213-155-155-233.customer.teliacarrier.com [213.155.155.233] ber maximal 30 Abschnitte:

1 <1 ms <1 ms <1 ms alice.box [192.168.45.1]
2 17 ms 16 ms 16 ms rdsl-frnk-de03.nw.mediaways.net [213.20.56.13]
3 16 ms 16 ms 16 ms xmwc-frnk-de01-chan-20.nw.mediaways.net [195.71.236.145]
4 18 ms 16 ms 16 ms rmwc-frnk-de01-chan-0-0.nw.mediaways.net [62.53.0.239]
5 17 ms 16 ms 16 ms 84.16.8.141
6 * * * Zeitberschreitung der Anforderung.
7 17 ms 20 ms 17 ms ffm-bb2-link.telia.net [80.91.252.255]
8 29 ms 27 ms 70 ms hbg-bb1-link.telia.net [213.155.135.137]
9 36 ms 47 ms 35 ms adm-bb4-link.telia.net [80.91.245.40]
10 38 ms 35 ms 35 ms adm-b5-link.telia.net [213.155.134.45]
11 * * * Zeitberschreitung der Anforderung.
12 * * * Zeitberschreitung der Anforderung.
13 * * * Zeitberschreitung der Anforderung.
14 * * * Zeitberschreitung der Anforderung.
15 * * * Zeitberschreitung der Anforderung.
16 * * * Zeitberschreitung der Anforderung.
17 * * * Zeitberschreitung der Anforderung.
18 * * * Zeitberschreitung der Anforderung.
19 * * * Zeitberschreitung der Anforderung.
20 * * * Zeitberschreitung der Anforderung.
21 * * * Zeitberschreitung der Anforderung.
22 * * * Zeitberschreitung der Anforderung.
23 * * * Zeitberschreitung der Anforderung.
24 * * * Zeitberschreitung der Anforderung.
25 * * * Zeitberschreitung der Anforderung.
26 * * * Zeitberschreitung der Anforderung.
27 * * * Zeitberschreitung der Anforderung.
28 * * * Zeitberschreitung der Anforderung.
29 * * * Zeitberschreitung der Anforderung.
30 * * * Zeitberschreitung der Anforderung.

Ablaufverfolgung beendet.

Routenverfolgung zu 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
ber maximal 30 Abschnitte:
0 jo-PC.localdomain [192.168.45.6]
1 alice.box [192.168.45.1]
2 rdsl-frnk-de03.nw.mediaways.net [213.20.56.13]
3 xmwc-frnk-de01-chan-20.nw.mediaways.net [195.71.236.145]
4 rmwc-frnk-de01-chan-0-0.nw.mediaways.net [62.53.0.239]
5 176.52.173.177
6 * * *
Berechnung der Statistiken dauert ca. 125 Sekunden...
Quelle zum Abs. Knoten/Verbindung
Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 jo-PC.localdomain [192.168.45.6]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% alice.box [192.168.45.1]
0/ 100 = 0% |
2 16ms 0/ 100 = 0% 0/ 100 = 0% rdsl-frnk-de03.nw.mediaways.net [213.20.56.13]
0/ 100 = 0% |
3 17ms 0/ 100 = 0% 0/ 100 = 0% xmwc-frnk-de01-chan-20.nw.mediaways.net [195.71.236.145]
0/ 100 = 0% |
4 21ms 0/ 100 = 0% 0/ 100 = 0% rmwc-frnk-de01-chan-0-0.nw.mediaways.net [62.53.0.239]
0/ 100 = 0% |
5 30ms 0/ 100 = 0% 0/ 100 = 0% 176.52.173.177

Ablaufverfolgung beendet.
ISP - Free
Country - France
Modem (and firmware version if known) - Freebox V6 2.0.2
Router (and firmware version if known) - Freebox V6 2.0.2
Network device (Driver version if available) - Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller - Driver 2.1.0.12
Type of connection used (Wireless / USB / Ethernet) - Ethernet
Operating System - Win 8 64bits
Security Software installed (Firewall, Anti-Virus) - Eset nod32 antivirus 6 (

Traceroute to your region -
D‚termination de l'itin‚raire vers 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
avec un maximum de 30 sautsÿ:

1 1 ms <1 ms <1 ms FREEBOX [192.168.1.254]
2 22 ms 22 ms 22 ms 78.212.27.254
3 25 ms 32 ms 23 ms 213.228.40.62
4 23 ms 24 ms 65 ms saultbrenaz-49m-1-v800.intf.routers.proxad.net [212.27.57.5]
5 45 ms 28 ms 35 ms lyon-6k-1-po12.intf.routers.proxad.net [212.27.57.1]
6 67 ms 31 ms 35 ms marseille-6k-1-po50.intf.routers.proxad.net [212.27.50.101]
7 37 ms 39 ms 75 ms p11-crs16-1-be1102.intf.routers.proxad.net [78.254.249.89]
8 40 ms 46 ms 50 ms th2-9k-1-be1001.intf.routers.proxad.net [78.254.249.6]
9 77 ms 92 ms 84 ms ix-15-547.tcore1.PVU-Paris.as6453.net [195.219.241.173]
10 73 ms 71 ms * if-12-2.tcore1.PYE-Paris.as6453.net [80.231.154.69]
11 59 ms 92 ms 59 ms 80.231.154.86
12 76 ms 66 ms 142 ms prs-bb1-link.telia.net [213.155.131.2]
13 112 ms 87 ms 106 ms adm-bb3-link.telia.net [213.155.137.142]
14 69 ms 86 ms 70 ms adm-b5-link.telia.net [213.155.132.161]
15 * * * D‚lai d'attente de la demande d‚pass‚.
16 * * * D‚lai d'attente de la demande d‚pass‚.
17 * * * D‚lai d'attente de la demande d‚pass‚.
18 * * * D‚lai d'attente de la demande d‚pass‚.
19 * * * D‚lai d'attente de la demande d‚pass‚.
20 * * * D‚lai d'attente de la demande d‚pass‚.
21 * * * D‚lai d'attente de la demande d‚pass‚.
22 * * * D‚lai d'attente de la demande d‚pass‚.
23 * * * D‚lai d'attente de la demande d‚pass‚.
24 * * * D‚lai d'attente de la demande d‚pass‚.
25 * * * D‚lai d'attente de la demande d‚pass‚.
26 * * * D‚lai d'attente de la demande d‚pass‚.
27 * * * D‚lai d'attente de la demande d‚pass‚.
28 * * * D‚lai d'attente de la demande d‚pass‚.
29 * * * D‚lai d'attente de la demande d‚pass‚.
30 * * * D‚lai d'attente de la demande d‚pass‚.

Itin‚raire d‚termin‚.


Pathping to your region -
D‚termination de l'itin‚raire vers 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
avec un maximum de 30 sautsÿ:
0 Tomaura [192.168.1.6]
1 FREEBOX [192.168.1.254]
2 78.212.27.254
3 213.228.40.62
4 saultbrenaz-49m-1-v800.intf.routers.proxad.net [212.27.57.5]
5 lyon-6k-1-po12.intf.routers.proxad.net [212.27.57.1]
6 marseille-6k-1-po50.intf.routers.proxad.net [212.27.50.101]
7 p11-crs16-1-be1102.intf.routers.proxad.net [78.254.249.89]
8 th2-9k-1-be1001.intf.routers.proxad.net [78.254.249.6]
9 ix-15-547.tcore1.PVU-Paris.as6453.net [195.219.241.173]
10 * if-12-2.tcore1.PYE-Paris.as6453.net [80.231.154.69]
11 80.231.154.86
12 prs-bb1-link.telia.net [213.155.131.2]
13 adm-bb3-link.telia.net [213.155.137.148]
14 adm-b5-link.telia.net [213.155.136.249]
15 * * *
Traitement des statistiques pendant 350 secondes...
Source vers ici Ce noud/lien
Saut RTT Perdu/Envoy‚ = % Perdu/Envoy‚ = % Adresse
0 Tomaura [192.168.1.6]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% FREEBOX [192.168.1.254]
0/ 100 = 0% |
2 31ms 0/ 100 = 0% 0/ 100 = 0% 78.212.27.254
0/ 100 = 0% |
3 31ms 0/ 100 = 0% 0/ 100 = 0% 213.228.40.62
0/ 100 = 0% |
4 33ms 0/ 100 = 0% 0/ 100 = 0% saultbrenaz-49m-1-v800.intf.routers.proxad.net [212.27.57.5]
0/ 100 = 0% |
5 36ms 0/ 100 = 0% 0/ 100 = 0% lyon-6k-1-po12.intf.routers.proxad.net [212.27.57.1]
0/ 100 = 0% |
6 37ms 0/ 100 = 0% 0/ 100 = 0% marseille-6k-1-po50.intf.routers.proxad.net [212.27.50.101]
0/ 100 = 0% |
7 44ms 0/ 100 = 0% 0/ 100 = 0% p11-crs16-1-be1102.intf.routers.proxad.net [78.254.249.89]
0/ 100 = 0% |
8 40ms 0/ 100 = 0% 0/ 100 = 0% th2-9k-1-be1001.intf.routers.proxad.net [78.254.249.6]
0/ 100 = 0% |
9 46ms 0/ 100 = 0% 0/ 100 = 0% ix-15-547.tcore1.PVU-Paris.as6453.net [195.219.241.173]
5/ 100 = 5% |
10 68ms 15/ 100 = 15% 10/ 100 = 10% if-12-2.tcore1.PYE-Paris.as6453.net [80.231.154.69]
0/ 100 = 0% |
11 62ms 8/ 100 = 8% 3/ 100 = 3% 80.231.154.86
0/ 100 = 0% |
12 77ms 10/ 100 = 10% 5/ 100 = 5% prs-bb1-link.telia.net [213.155.131.2]
0/ 100 = 0% |
13 78ms 5/ 100 = 5% 0/ 100 = 0% adm-bb3-link.telia.net [213.155.137.148]
2/ 100 = 2% |
14 78ms 7/ 100 = 7% 0/ 100 = 0% adm-b5-link.telia.net [213.155.136.249]

Itin‚raire d‚termin‚.
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