Diablo® III

Delay in public games/latency issues

(Locked)

My diablo is completely unplayable the last few days. Cant even level a char. All my other online games work perfectly. Experiencing no problems with my internet. Only diablo 3 giving problems. Lag spikes up to 5000ms

ISP - Telkom
Country - South Africa
Modem (and firmware version if known) - Netgear n300
Router (and firmware version if known) - Netgear n300
Network device (Driver version if available) - Intel 82579v Gigabit - 12.6.45.0
Type of connection used (Wireless / USB / Ethernet) - Ethernet
Operating System - Windows 8 64 bit
Security Software installed (Firewall, Anti-Virus) - ESET
Traceroute to your region - See below
Pathping to your region - See below

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 10.0.0.2
2 22 ms 30 ms 11 ms ti-224-116-01.telkomadsl.co.za [105.224.116.1]
3 49 ms 14 ms 14 ms ti-224-0-38.telkomadsl.co.za [105.224.0.38]
4 36 ms 13 ms 14 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 15 ms 20 ms 44 ms 165.165.216.217
6 * 2679 ms 326 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
7 1107 ms 284 ms 245 ms ldn-b5-link.telia.net [62.115.35.89]
8 198 ms 198 ms 389 ms ldn-bb2-link.telia.net [80.91.246.146]
9 3153 ms 198 ms 274 ms adm-bb4-link.telia.net [213.155.136.97]
10 201 ms 253 ms 229 ms adm-b5-link.telia.net [213.155.132.159]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Pinging 213.155.155.233 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 213.155.155.233:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Problem description is removed from "Breaking News", but laggs remain... :(
21/10/2013 15:49Posted by Dmitrij
Problem description is removed from "Breaking News", but laggs remain... :(


Azgul has provided a solution, there is no point complaining rather use the working solutions available.
Customer Service
Posts: 14,665
UPDATE: Following an in-depth investigation, our technicians have replicated this issue internally and we will be restarting the EU game servers during the night in order to test a possible fix and will continue to monitor the situation closely through the day tomorrow.

We appreciate your understanding and apologise once again for the inconvenience this has caused for many of you.
_____________________________________________
Give me your feedback. Please. I want it. Now. Thanks.
https://www.surveymonkey.com/s/Natryndon
Edited by Natryndon on 21/10/2013 16:06 BST
Posts: 550
ty for the update !

Signed - SSefiraa
Posts: 96
Thanks for the Update Natryndon! Hopefully the lag will be gone tomorrow :)
F I N A L L Y!!!!

Lag, u can go and die now in a little corner, and pls, dont come back, will ya..... mohaha! :)
UPDATE: Following an in-depth investigation, our technicians have replicated this issue internally and we will be restarting the EU game servers during the night in order to test a possible fix and will continue to monitor the situation closely through the day tomorrow.

We appreciate your understanding and apologise once again for the inconvenience this has caused for many of you.
_____________________________________________
Give me your feedback. Please. I want it. Now. Thanks.
https://www.surveymonkey.com/s/Natryndon

i.e. - you guys are moaning you are so annoying, we will have to roll out another few servers so you shut up.
There's nothing to fix with the software since on US they use the same and have no issue.
Heartstone ate D3 servers!
Ok so here it goes, maybe Blizzard will spend some cash on a new server, this latency issues is really killing me . Nothing worse than fighting a elite and then poof, latency is down the crapper again.

PLEASE PLEASE, sort this out, it is getting frustrating for us players who just wants to grind the night away and have to deal with this crap.

Talk is cheap, action is what we want to see, and you (Blizzard) want us to buy ROS.... What will it then get better????
Looking forward.
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