Technical Support

17 Feb 2015 Common Issues & Fixes – Read Before Posting! Hot Topics Please follow @BlizzardCSEU_EN for current service status. For known in-game issues, see here. High level Greater Rift lag KNOWN ISSUE: Caused by certain spell/item combinations. The developers are investigating. AMD Desolate Sands crash Please see here. I've found a bug! Please submit your bug reports here. Common Issues & Workarounds Click on the type of issue you are experiencing for advice on how to resolve: Account & Security (Hacked/Can't login/Authenticator etc.) Installation & Patching (Stuck /slow downloads/BLZXXXXX errors/DVDs etc.) Connection & Latency (Lag/Regular disconnections/Unable to connect etc.) Performance & Stability (Crashes/Low FPS/Freezing etc.) If your issues persist after trying all of the troubleshooting steps in the article, please read this post on how to create an effective thread.Natryndon0 17 Feb 2015
17 Feb 2015 Welcome to the Technical Support Forum! Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Amarielle Ananda Cazzéh Celiby Danellos DeanX Kaith Nyshae Omachi Oussebon Saneko ShammozNatryndon2 17 Feb 2015
1h New Update For Diablo III There is a new update for Diablo III that wont install and will instantly come up with an error message. The error message is BLZBNTAGT00000BB8ldjpower1 1h
1h Unexpected Error I'm downloading Diablo 3 again onto my laptop & once it reached the 'playable' range, I wanted to give it a try, see how it ran while still downloading, giving it a quick look & all. When it tried to start, a window for an unexpected error popped up & this was the 26FB96D5-DBB7-4E67-96C6-815B0EBD59DE. I'm waiting for it to fully finish download to see if it was just some weird thing going on while it was downloading so I'll have to wait & see about that.Tweburr1 1h
13h Lag problem since 2.4.2 I'm having lag hops, and everything stops for 2-3 secs.. and repeats every 2mins. Ping jumps to red. It only happens in D3, anyone else having this issue?smiLey56 13h
20h [BUG] Quest "The Angered Dead". WD Pets will not hit. I can't do this quest while using Helltooth set with gargs and dogs. The pets will simply not throw a punch what so ever. You just circle around the mob and just hoping the pets will hit. They won't. Was the same last season. You can find this quest in Westmarch Commons.BUBBABADJOOO2 20h
21h Can't start diablo 3 Just a moment ago I updated my Battle.net launcher and after the update I have been unable to play diablo 3. When I press the Play button it changes into "Launching...." and then nothing happens. I tried looking for a fix for this issue and came up with renaming the agent folder or deleting the folder entirely. Neither of these methods worked and I've rebooted my PC several times between every method I've tried. That was a nice update.Maguel53 21h
22h Very High Lag Spikes, 60 ms - 900 ms the gameplay is very slow due to Tirgu liquid separation, the latest driver is putting together a computer, the Internet speed is adequate 15ms My question would be What causes a constant lag Red is the ping, 800-900 ms I hope we can find a solution to the problem config: r5 silent 230 1gb 4x3800mhz proc 4GB of 1600MHz RAM directx 11Nichols6 22h
1d Can't login to Battle.net client - no Login button Report ID: CCF71737-0067-42BA-944D-13A12C63D633 I use mac air. My system is up to date. When I start the battle.net client application, I don't see the login button at all. After leaving the window on for couple of minutes, I get an a Blizzard Error "The application encountered an unexpected error". I don't run any programs in the background. I tried restarting my computer and disabled all other programs, still the same issue.mhl321011 1d
1d Can't launch neither battle net app nor game BD18318C-106D-4687-819F-6E18929CA803 Error, any solutions? I heard you should disable streaming feature but i cant do that since i can not launch even bnet.amoonfaber3 1d
1d Unexpected Error after loading (123533E2-5698-422C-AFA6 123533E2-5698-422C-AFA6-4FCD1A8C2286 Please help. It was working the day before.Dragonix1 1d
2d Diablo III wont start Not sure if this is the last patch. The D3 Reaper of souls badge pops up for a few seconds then nothing happens. Task Manager shows no CPU usage for it. DxDiag.txt ------------------ System Information ------------------ Time of this report: 9/20/2016, 18:33:22 Machine name: BRIANS_PC Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160906-1759) Language: English (Regional Setting: English) System Manufacturer: To Be Filled By O.E.M. System Model: To Be Filled By O.E.M. BIOS: BIOS Date: 05/13/15 10:49:39 Ver: 04.06.05 Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz Memory: 16384MB RAM Available OS Memory: 16326MB RAM Page File: 4743MB used, 17213MB available Windows Dir: C:\Windows DirectX Version: 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 288 DPI (300 percent) DWM DPI Scaling: UnKnown Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.10586.0000 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Sound Tab 4: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce GTX 970 Manufacturer: NVIDIA Chip type: GeForce GTX 970 DAC type: Integrated RAMDAC Device Type: Full Device Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_31601462&REV_A1 Display Memory: 12221 MB Dedicated Memory: 4058 MB Shared Memory: 8162 MB Current Mode: 3840 x 2160 (32 bit) (30Hz) Monitor Name: Generic PnP Monitor Monitor Model: SAMSUNG Monitor Id: SAM0C44 Native Mode: 3840 x 2160(p) (30.000Hz) Output Type: HDMI Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Driver File Version: 21.21.0013.7270 (English) Driver Version: 21.21.13.7270 DDI Version: 12 Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 2.0 Graphics Preemption: DMA Compute Preemption: DMA Miracast: Not Supported Hybrid Graphics GPU: Not Supported Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 8/25/2016 12:00:00 AM, 17619464 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-5082-11CF-B46B-6D111BC2D835} Vendor ID: 0x10DE Device ID: 0x13C2 SubSys ID: 0x31601462 Revision ID: 0x00A1 Driver Strong Name: oem82.inf:0f066de3ad0bda5c:Section089:21.21.13.7270:pci\ven_10de&dev_13c2 Rank Of Driver: 00D12001 Video Accel: DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled I don't have any files in the documents/diabloIII folder, as I just recently tried deleting and reinstalling it and I havent been able to get into it yet.ituhata5 2d
2d reviving fallen hero Is there any way to apply to Blizzard to revive fallen Hardcore hero? The game froze for several seconds while fighting Elite pack and when it resumed it was all over. Any help welcome!bosman773 2d
2d Can I get a refund for the PS4 game? I just bought the game for the PS4. Have been playing for 1 hour and already lever 644 or something? Everybody is using fake weapons and is absolutely no fun. I feel like I have been scammed buying this game for the PS4. Please respond, GreetingsMightyPants1 2d
2d From standard to starter edition need help So I bought Diablo 3 standard edition about a year ago, had played it for a while but then just stopped playing for about a year, a few days ago logged into my account, and it says that i just have only starter edition, i tried activating my serial number again, but it says that its already in use, can anyone help, because i am using my "official" account that i use on every other online games, and it cant be that I'm using a different accountDwain1 2d
2d Achievement glitch Not sure if this is the best place to report bugs, but I managed to get the achievement "Up all night to get lucky" in a way that was probably unintended. I had all legendary/unique level 70+ armor/jewelry and a legendary level 70 2 handed weapon equipped (which doesn't get me the achievement, fair enough I need two items one left and one right hand). I also had a level 70 unique mojo and a level 60 unique ceremonial dagger. I equipped the mojo and dagger, then saw that I was still getting more damage with the two handed weapon, so equipped that, then I got the achievement (I presume it equipped the left hand with a weapon, checked that all slots were 70/legendary+ and then removed the mojo, wheras it probably shouldn't have given me the achievement.phischphood1 2d
2d Transmog Bug Help I have 2 different two-handed mace. Arthef's Spark of Life and Cataclysm. I can transmog Cataclym to Arthef's but i cant do reverse. Need help http://imgur.com/a/PZhvHBerke1 2d
2d Game öffnet sich nicht Hey com. habe momentan das Problem, das sich Diablo nicht öffnet . Es steht zwar" game is running" allerdings passiert rein gar nichts. habt ihr tipps ?? wollte es erst mal hier probieren, bevor ich den ganzen Kram deinstal. Liebe grüßeKimboo2 2d
4d Game runs in background but cant get "in" to it.. *sigh* I had problem with the downloading and installation of the game and now I have problem with playing the game :@ After I finished installing the game I could play it :D for like 2-5mins :'( and then my comp froze. so I started again and same !@#$ happend 4-5 times so I got new graphic drivers (since the game warned me that I had old ones but wanted to try without updating ^^) But now after ive got the new drivers I cant even get in to the game :S I click the d3 icon and the "small window" pops up, so I click play, the d3 "icon" flashes by and then nothing else :S but when I look in the task manager I can see that the game is running :S can some1 plz help to get into this freaking game??Raide6 4d
4d Cannot Install The Game.. Battle.net Error: Solved! Yeah so ever since I installed this battle.net launcher app so I could download hearthstone I've had nothing but constant problems with it. Sometimes It can't launch games, And now, it won't let me install diablo 3. Whenever I try I get the error "We Can't Install Diablo 3 Because Your Operating System Doesn't Meet the Minimum Specs to Run it." "Your OS: Windows XP Service Pack 2" "Minimum OS: Windows XP Service Pack 3" Well I'm using windows 7, so what the hell is that about? I thought it might be something to do with the compatibility so I changed it to windows7 and set administrator and it still wont work. What is going on :<? EDIT: I fixed it. Though I already had Administrator Privilege selected on Compatibility Tab & Run in Compatibility for Windows 7, I checked in the short-cut tab and selected Advanced and then selected administrator privilege there as well, this seems to have fixed it and now the game is installing properly. Now I just hope the installation doesn't have any problems. Leaving this post up in the hopes it helps someone else. EDIT:#2 Installation went perfectly fine.Berronax6 4d
5d After W10 update - 4K res not working (only @30Hz) After the latest windows update (version 1607) can't run the game in 3840x2160@60 Hz because the display is totally fallen apart (green and purprle, 1/8 visible). In 3840x2160 only working properly @30Hz. Earlier it worked fine without any problem.. Is there any workaround with this? (PS: 3840x2160@60Hz works fine in other games - Overwatch, Tomb raider etc.)r3v0Lut10n0 5d
5d Uninstall Diablo III Hy all How can I remove the Diablo 3 I bought it on the internet ...Csirigli15 5d
5d Diablo servers are busy - the waiting time goes up Never seen this before. When I start the game I am put into a queue. The estimated wait started at 1 minute but now it is over 6 minutes.Tessforce5 5d
6d Unable to play for the past 3 hours... It's really unfortunate to see so many server problems with a game that needs to be played online... I'd manage to have some free time these past 3 days, and thought I might enjoy playing for hours like I did with many other games... But since Friday it's been "error 3007" "connection time out" "queue"... :( I understand D3 is probably very low on Blizzard's priorities, but is being able to play so much asking? Just being able to enjoy the game I bought... Nothing else. I have an excellent web connection (fiber), and a good PC... No problem at my end. It seems it's becoming impossible to play D3 without problems during weekends or when many people try to play at the same time. Either the game stutters, freezes, has delays... Or it simply can't launch... With very limited updates or new contents, maintaining good servers is the least you could do guys...Eclipsiste122 6d
6d Screen freeze but still got sound. I get screen freezes but i can still use spells and hear the effect and stuff. Or sometimes loading screen just does not load. I had this issue at some point last season but just when i entered desolate sands. Found a fix at a time some directx file that i needed to download and copy into d3 folder. Was working fine since. But isn't working anymore. I use amd video card.Depry18 6d
6d Cant install Diablo 3 on PC Hi there. I have a problem installing Diablo 3 on my pc, bought it and when I try to install it gives me this codes.....BLZBNTBTS00000028, BLZBNTBTS00002 and I tried every Steps blizzard say and nothing . :(...any help????? if anyone know what those error codes means pls tell me! thank yousteli3 6d
6d I (you) click to "play" but nothing happens. okey iv been trying my best to solve this problem now for both me and my friend. - Re-installing the Battle.net app / re-intalling Diablo 3. - Scan and Repair... but from the moment i "click Play" in hopes to Actually play the game. nothing happens, it says its running and that its starting up but it remains stuck. "all other games Work perfectly fine" - what can i do to Solve this.BadHabits9 6d
6d Game crash, please help. Was playing bounties ACT II, and suddenly the game crash/freeze. Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: Diablo III.exe Application Version: 2.3.0.33567 Application Timestamp: 55e8eb6e Hang Signature: 871c Hang Type: 2049 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Hang Signature 1: 871c319b21a3968a77f4a01ef6ffe2dc Additional Hang Signature 2: e35e Additional Hang Signature 3: e35ecda916b27e1913921fc232ada62c Additional Hang Signature 4: f889 Additional Hang Signature 5: f8891b2654235dbeb84ad3a83ddbec3c Additional Hang Signature 6: df9e Additional Hang Signature 7: df9e3440d9d39705ee6f15b1e4341a2b Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txtGhabarkhaz3 6d
6d Win 10 update shout out to HC players Can I draw HC players attention to this thread please. Hopefully will save some grief later. http://eu.battle.net/d3/en/forum/topic/17613461497BadandMad0 6d
21 Sep This hero cannot be used with a starter edition license I just got Disconnected from BN, and when i tried to log in, it said my hero could'nt be played because of my license. anyone else having same problem ? where do i go for help ?DonDane17 21 Sep
21 Sep No Sound Checked the audio mixer and audio settings in-game, everything should be ok, but I still can't hear the game.seb1 21 Sep
21 Sep I bought the game but i have only starter edition Hey, i bought Diablo 3 plus Reaper of Souls expansion in norm. shop (no digital) and i installed it and played it for few weeks. And after that i uninstalled diablo and Battle.net from my computer because i needed more space on disc. And about week ago i installed Battle.net again, and i logined in. And then i can see that there is only starter edition of diablo to download. So where is my Diablo 3 with Reaper of Souls ? The Gamecode isnt working anymore but thats expected. I also tryed to change my password but its still same :/ Can you guys help me ?ZebrovecCZE2 21 Sep
21 Sep Game fails to load Recently update launcher, everything seems fine, go to load game, seems ok.. screen turns black, music plays and have a flashing cursor... and thats it.. have to alt+f4 to get back to the launcher. ran a repair, no issues..any help?Seeker3 21 Sep
20 Sep Dead ....but no ressurection option or return to town.. WTF is this bull!@#$??? Ha?? Talk to me trash game devs and testers......do you know anything about this %^-*!?? Only beta patches....i guess..... http://i.imgur.com/WWL27Do http://imgur.com/JbMXs7a http://imgur.com/6at7plR http://imgur.com/tyaIWVSIronDemon1 20 Sep
19 Sep Mouse click and hold problem. Normally I play D3 in a internet cafe near my house and it's fine. Recently, I've received my cousin's laptop and install D3 on it and encounter this problem. Whenever I click and hold for moving around, it does not work and I have to spam click to do anything I'm using Asus G750JM and MSI DS200 mouse. Edited: I've found this thread: http://eu.battle.net/d3/en/forum/topic/4210103398 . But it doesn't work, because I don't have synergyYShou0 19 Sep
19 Sep High latency and frequent lag spikes Hi, I'm trying to play Diablo 3 season 6 HC, but unable to enjoy the game due to high latency and frequent lag spikes. Problem details: The problem began when Season 6 started: 29/04. Very late at night and during early morning hours there are no latency problems. up to 1200 msec latency in town (solo game) up to 1800 msec latency in rift (solo game) Sometimes, clicking on loot items, chest, shrine, vendor NPC etc does nothing for several seconds. Running to the edge of "loaded map" - there's a blank zone beyond a certain line on the ground. Waiting by the blank zone eventually fills it with a standard addition to the area. Lag spikes of 3-5 sec are common, lag spikes up to 10 sec are rare. During lag spikes chat works fine, but it's impossible to use skills and nothing on the screen is moving. Country: Israel ISP: bezeqint So far I've tried: 1) Power cycle network devices: https://us.battle.net/support/en/article/power-cycle-your-network-devices 2) Shutting down background applications (windows 7): https://us.battle.net/support/en/article/shutting-down-background-applications I disabled all non Microsoft services and disabled all startup items but it didn't help. Identifying the problematic service or startup item is not relevant because latency issue was not solved with all of them disabled. 3) Perform network monitoring: https://us.battle.net/support/en/article/running-a-traceroute-and-pathping tracert to Diablo 3 Europe server IPs Tracing route to 185.60.112.157 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.2.1 2 7 ms 8 ms 7 ms 10.194.128.1 3 9 ms 14 ms 8 ms bzq-115-189-146.cust.bezeqint.net [192.115.189.146] 4 9 ms 9 ms 12 ms bzq-115-189-145.cust.bezeqint.net [192.115.189.145] 5 10 ms 14 ms 14 ms bzq-25-82-86.cust.bezeqint.net [212.25.82.86] 6 10 ms 8 ms 10 ms bzq-25-77-10.cust.bezeqint.net [212.25.77.10] 7 10 ms 11 ms 9 ms bzq-219-189-34.cablep.bezeqint.net [62.219.189.34] 8 * * * Request timed out. 9 81 ms 79 ms 85 ms 37.244.10.35 10 71 ms 70 ms 69 ms 37.244.10.103 11 71 ms 73 ms 71 ms 185.60.114.151 12 77 ms 77 ms 77 ms 185.60.112.157 Trace complete. Tracing route to 185.60.112.158 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.2.1 2 7 ms 9 ms 6 ms 10.194.128.1 3 9 ms 10 ms 12 ms bzq-115-189-146.cust.bezeqint.net [192.115.189.146] 4 13 ms 8 ms 10 ms bzq-115-189-145.cust.bezeqint.net [192.115.189.145] 5 8 ms 9 ms 8 ms bzq-25-82-82.cust.bezeqint.net [212.25.82.82] 6 12 ms 17 ms 16 ms bzq-25-77-2.cust.bezeqint.net [212.25.77.2] 7 10 ms 11 ms 9 ms bzq-219-189-34.cablep.bezeqint.net [62.219.189.34] 8 * * * Request timed out. 9 78 ms 82 ms 84 ms 37.244.10.35 10 78 ms 77 ms 77 ms 185.60.112.158 Trace complete. Pathping to Diablo 3 Europe server IPs: Tracing route to 185.60.112.157 over a maximum of 30 hops 0 Storm-PC [192.168.2.101] 1 192.168.2.1 2 10.194.128.1 3 bzq-115-189-146.cust.bezeqint.net [192.115.189.146] 4 bzq-115-189-145.cust.bezeqint.net [192.115.189.145] 5 bzq-25-82-86.cust.bezeqint.net [212.25.82.86] 6 bzq-25-77-10.cust.bezeqint.net [212.25.77.10] 7 bzq-219-189-34.cablep.bezeqint.net [62.219.189.34] 8 * * * Computing statistics for 175 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Storm-PC [192.168.2.101] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1 0/ 100 = 0% | 2 --- 100/ 100 =100% 100/ 100 =100% 10.194.128.1 0/ 100 = 0% | 3 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-115-189-146.cust.bezeqint.net [192.115.189.146] 0/ 100 = 0% | 4 9ms 0/ 100 = 0% 0/ 100 = 0% bzq-115-189-145.cust.bezeqint.net [192.115.189.145] 0/ 100 = 0% | 5 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-25-82-86.cust.bezeqint.net [212.25.82.86] 0/ 100 = 0% | 6 11ms 0/ 100 = 0% 0/ 100 = 0% bzq-25-77-10.cust.bezeqint.net [212.25.77.10] 0/ 100 = 0% | 7 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-219-189-34.cablep.bezeqint.net [62.219.189.34] Trace complete. Tracing route to 185.60.112.158 over a maximum of 30 hops 0 Storm-PC [192.168.2.101] 1 192.168.2.1 2 10.194.128.1 3 bzq-115-189-146.cust.bezeqint.net [192.115.189.146] 4 bzq-115-189-145.cust.bezeqint.net [192.115.189.145] 5 bzq-25-82-82.cust.bezeqint.net [212.25.82.82] 6 bzq-25-77-2.cust.bezeqint.net [212.25.77.2] 7 bzq-219-189-34.cablep.bezeqint.net [62.219.189.34] 8 * * * Computing statistics for 175 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Storm-PC [192.168.2.101] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1 0/ 100 = 0% | 2 --- 100/ 100 =100% 100/ 100 =100% 10.194.128.1 0/ 100 = 0% | 3 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-115-189-146.cust.bezeqint.net [192.115.189.146] 0/ 100 = 0% | 4 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-115-189-145.cust.bezeqint.net [192.115.189.145] 0/ 100 = 0% | 5 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-25-82-82.cust.bezeqint.net [212.25.82.82] 0/ 100 = 0% | 6 11ms 0/ 100 = 0% 0/ 100 = 0% bzq-25-77-2.cust.bezeqint.net [212.25.77.2] 0/ 100 = 0% | 7 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-219-189-34.cablep.bezeqint.net [62.219.189.34] Trace complete. MTR test from Looking Glass for Europe, Diablo 3: MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.3 0.4 0.3 0.8 0.2 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 37.244.10.102 0.0% 10 2.3 2.3 1.2 3.4 0.6 4. 37.244.10.34 0.0% 10 0.8 1.1 0.8 2.1 0.5 5. adm-b5-link.telia.net 0.0% 10 0.6 0.6 0.6 0.6 0.0 6. adm-bb3-link.telia.net 0.0% 10 0.8 0.8 0.7 0.8 0.0 7. adm-b2-link.telia.net 0.0% 10 1.3 2.0 1.3 2.9 0.6 03/05/2016 19:12:43 UTC -------------------- Please note that trace rout show under 100 ms latency but in game latency is much higher. Please assist. Thanks, StormStorm34 19 Sep
19 Sep GPU usage and stuttering issues How come diablo uses more of my gpu than the witcher 3 with everything on ultra high settings? Is the game really this demanding ? The last 3 days ive had stuttering issues. I tried literally everything to fix it. But nothing seems to work. http://i.imgur.com/YCkmFIi.jpg Edit: gpu GTX 1070, cpu i5 6400K, Win10Benji6 19 Sep
19 Sep No sound. Hello. I played Diablo recently and stuff was working fine, but when I logged in today I got no sound in any stage of the game. I have the same headset, in the same port, with the same settings as last time (As I never unplug it) Here is what I have done; - Checked windows sound mixer (It's not muted, at 100% but no green bar is showing for sound). - I checked all sound settings in game to make sure they were enabled. I disabled sound to then enable sound again, restarted the game but that didn't fix it either. - I've used another headset which did not fix it. - Swapped USB ports. - Checked drivers for both razer synapse software and drivers for my pc. - I get sound in all other blizzard games + everywhere else. I can't think of anything else to do as of now, and hope someone here can point me in another direction, cheers.Fluffy25 19 Sep
18 Sep High latency after maintenance Hi everyone, me and some of my friends of different regions are getting high latency after the maintenance. In about 2 days there is no fix about this. Can you give me please some ETA or at least give some info about the problem? Thank youGrahf9 18 Sep
17 Sep Once again "stuttering" Hey everyone. once again i'm plagued by stuttering in this game. took a break from diablo 3 for a few months, now i've returned, but i'm getting some sort of stuttering. altough the in game fps counter shows 60, sometimes randomly the fps seems to "drop", altough i continue to have 60 fps, feels like 30 but with 60. what i've tried -driver updates(all of them) -bios reset -d3prefs tweaks -windowed fullscreen/fullscreen -graphics min/max -gameboosters -vsync on/off - fps cap/uncap -radeonpro profile, altough i think radeonpro is not hooking to d3 -installing on hdd/sdd/usb drive system asus p8p67 deluxe i5 2500k @ 4.5 amd r9 290 8gb corsair vengeance ocz vector wd caviar black anyone has some tips to fix this problem?L3p00 17 Sep
17 Sep Can't log in On Twitter you (Blizzzard) are saying everything is working and that the log-in issue has been resolved, but neither the launcher nor the game let me log in.Yrgal18 17 Sep
17 Sep D3D Device? When i try to open the game an error appears that says "click ok to retry creating a 3D3 device" and then the game closes, what can i do?yuval4 17 Sep
17 Sep D3D Error Im getting D3D error and a grey box when im trying to run diablo, i have been looking for solutions but can't find one that helps me. Started when the computer forced update to the new 8.1 windows system..Filleman6 17 Sep
17 Sep screen freeze @ loading game/character selection Hello Blizzard, My computer decided a windows update was required, unauthorised. Whoohoo for windows 10. Regardless, now im facing an issue that I am unable to play D3. On loading the game or on character selection (basically after a fixed ammount of time) my screen is dead. I cannot do anyting but to shut down the computer completely. I tried to update my drives but that did not help much. Any idea`s or input is apreciated. Thanks in advance. Regards CeleyCeley4 17 Sep
17 Sep After not playing for more than a year, character lost Hi, I played long time ago to Diablo and I wanted to restart playing. I updated the game with battle net and launched it He asked me to create a new character. Impossible to find my character back and continue the game from where I was. Any idea to fix this? Thank youmorrowind2044 17 Sep
17 Sep Diablo 3 not starting after 1 time Report ID: EF144AAC-1AFC-49C4-85ED-F209D725676A Diablo 3 only starts 1 time, then after quitting the game, the game doesn`t start unless I restart the computer. This has been happening consistently and have been wondering how this is happening. Any tips/workarounds would be appreciated.THEnaka0 17 Sep
17 Sep Vault Bug So here's the thing: Killed Greed @ TXIII, her lootbox dropped, but it included no loot (though it was clickable and displayed the "opening" animation). The event didn't finish, so we couldn't either Town portal or exit the boss room. http://imgur.com/8O96LI4 (Doesn't show the bug but I included it anyway) What we had to do was, one of us leave the game, re-enter in Town, followed by the second and finally travel again in Greed's domain (the portal was still there). Everything but the boss was cleared so we just had to fight her again so everything was normal this time. Thought it was an interesting experience to share.. Thanks.Yi4n1s0 17 Sep
16 Sep Huuuuge mouse pointer in Windowed Mode Hi, Ever since launch I have been playing Diablo 3 in Windowed Mode. Never had any issues with it (>3500 hours played). Patch 2.4 changed the mouse pointer for Diablo to make it more visible. I assume that in fullscreen the changes are less prominent then they are in Windowed Mode. FYI: the mouse pointer is almost half my character's size. I sincerely hope that this is just one of the many oversights in this patch and that it can be fixed with an upcoming bug-fix patch. (I'd hate to have to look into using LD_PRELOAD stuff and writing my own SetIcon functions.)dreamCata28 16 Sep
15 Sep Inna's Set / Monk Bug? Hi Guys, There is something weird happening with my Monk. I changed Inna's set to Uliana's, to try it out. I did not like it and changed back. At that point my toughness dropped from 25mil to 16mil in the game. I left the game, viewed my profile at which point my toughness was 7mil. went back into the game played around some more, left the game and it dropped to 4 mil. Went back in, removed every item to check my mantra. With no item attached, Mantra of salvation gave a bigger damage boost than mantra of conviction. Equipped all my items again and my toughness went to 25mil with Mantra of salvation active. Removing Inna's Reach took my toughness to 23mil and when I equiped Inna's reach again, it dropped to 16mil with Mantra of Salvation active. With items attached Mantra of Conviction did absolutely nothing and Mantra of salvation gave a decent toughness boost. Mystic Ally with a fire ruin, also does not give any visible damage boost. There seems to be something weird happening here.Ramrage0 15 Sep
15 Sep Diablo 3 playable only in the morning. I have a 1000+ ms latency only at night. I can play in the morning but at some point mid-day, the latency doubles itself and than tripples itself... any ideas why? Europe server.Vabim0 15 Sep