We’d like to extend a very sincere thank you to everyone who joined the global Diablo III launch celebrations this week, as well as to everyone who was ready to jump into Sanctuary the moment the game went live.
To that end, we’d also like to say that we’ve been humbled by your enthusiasm -- and we sincerely regret that your crusade to bring down the Lord of Terror was thwarted not by mobs of demons, but by mortal infrastructure. As many of you are aware, technical issues occurring within hours after the game's launch led to players experiencing error messages and difficulty logging in. These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough.
We’ve been monitoring the game 24/7 and have applied several optimizations to help our systems better weather the global rush. As of late last night, specifically 11:50 PM PDT on May 15, all systems have been online and running relatively smoothly. We’re continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone. This includes some maintenance to implement additional improvements for each region.
In order to make sure everything is continuing to run as it should, we’ve decided to move out our target launch for the real-money auction house beyond our original estimated date of May 22. We’ll post further updates on that in the near future.
Aside from the tremendous number of players simultaneously logging in to the game, one of the launch-day service issues was linked to the achievement system. Some players began to notice early on that achievements were either not being earned properly, or not being saved between multiple logins. We’re investigating this issue and will provide a specific update as soon as possible.
We greatly appreciate everyone’s support, and we want to sincerely apologize for the difficulties many of you encountered on day one. Please visit the Battle.net Support site or Support forums for the latest service-related updates or for help in troubleshooting any technical issues you may be having downloading, installing, or while playing the game.
Thank you again for your patience while we reinforce the gates of Sanctuary and further strengthen it for your onslaught.
I know you guys had a LOT of good testing done with the open beta, so I really expected the launch to be smooth as butter on a babies bottom. It didn't impact me too significantly, but I know a LOT of people were less than excited by the turn of events.
Too bad B.net 2.0 split USA/EU forums.
I enjoyed your troll-ish posts on Diablo 2 forums. Lol.
Anyhow I hope your tech guys can fix all rampant problems with disconnections soon.
I can't play for 15 minutes without getting Error 3007 and I'm not alone on this.
Very pleased atm, i just hope it stays this silky smooth when i get back from college, cause if it does well done for finally fixing the servers :)
P.S My latency used to be in the 300's shooting up to 2000 during mob fights.
It's now the 17th, and we get disconnected every 10-15 minutes and have nasty lag spikes every now and then. And the AH isn't working either for a lot of us on the EU region.
Great game, horrible, horrible "always online" execution.
It is really not THAT bad, and the community just overreacted.
The game itself is great, especially the cinematics!
Thank you for this game, Blizzard! Launch problems will be forgotten...;)
We have our Diablo III
17/05/2012 10:21Posted by BatoIt is really not THAT bad, and the community just overreacted.
The game is great when its working properly, but don't say crap like the community overreacted. Not being able to log in and play on release day sucks tremendously and latency is still pretty bad at peak hours (I get between 300-500 latency). My latency only drops down to 90-120ish after 1AM CEST. Wondering how well things will be in the weekend, hopefully server performance will be improved by then.
Like I said, the game is great when working properly, but I'm not going to pretend that everything is running smoothly when that simply isn't true.
Issues at launch were to be expected and so I'm not all that bothered as long as you get all my achievements back to me :P
Best game I have played in many a year, certainly this generation, and I didn't think anything would take Mass Effect 1/2/3's spots.
Now to go play 15hrs straight <3!