I just tried to purchase a Race Change from the battle.net website using iDeal, everything went okay and I was at the payment screen where I had to fill in my bank details so they could charge the money needed for the service. I didn't fill anything in yet, nor did I press on the confirm button and my internet browser suddenly crashed (not the battle.net's fault though) so I attempted to just do the process again but this time it said the Race Change for my character is pending, while I haven't paid anything at all.
Now, two hours later, it's still on the queued status and there is no way I can cancel it. I have read on the FAQ that it needs manually payment, but I have no idea how to do this.
Help on the matter would be greatly appreciated because I really don't know what to do.
Thank you for your time.
Remember that if you call the UK number its free via the use of Skype.
[Guide] How to Call Blizzard
Online Ticket System
I just wrote a ticket in-game, I guess that works the same way.
I’m glad to hear that a member of our support team was able to help correct the situation for you, and that you seem to have found the manual payment finalisation without further need of help. :)
Do please bear that last part in mind for any future Character Services, incidentally, as it’s not the most obvious of procedures and it’s almost always required for IDEAL payments.