"An internal error has occurred, please restart. If problems persist contact customer support".
I am currently using Windows Vista as my operating system and I am getting this problem when trying to start the launcher.
I am unable to try a WoW repair because for some reason the option for a WoW repair isn't in my K:/World of Warcraft folder??????
I have deleted my Cache WTF and updates folders and nothing has changed the problem still persists.
I haven't has to result to a complete WoW uninstall / reinstall yet and i would very much like to do that as a last resort.
Help would be much appreciated. Thanks! :)
It only started when i tried to update my AVG and i got a report saying something got into my wow file (trojan) to which i healed/ removed it, now wow doesnt work =/
To put it short - we noticed, that different antivirus programms are identify "wow.exe" to be a "generic29.ASNJ"-trojan after "world of warcraft-launcher.exe" updated the current wow.exe.
Solutions, like re-installing the game, deleting the battle.net-cache folders or a simple restart aren't working.
We assume, that somewhere between the launcher and the blizzard-file-servers somehow the files have been infected with malware/viruses.
If yes, well, thats a really big deal.
If AVG keeps causing the issue you can find a range of other free anti-virus and anti-spyware software on our support site here
Hey guys this seems to be an issue with AVG hitting the wow.exe with a false positive. You should be able to play as normal if you restore the file from the Virus Vault.
If AVG keeps causing the issue you can find a range of other free anti-virus and anti-spyware software on our support site [url="http://eu.battle.net/support/en/article/run-a-virus-scan"]here[/url]
That's strange - I tried it without AVG, still ErrorMessages.