WoW Legion - Common Issues (13.09.)

Customer Support
Patch Notes
Known Issues List
Technical Issues & Fixes
Please follow @BlizzardCSEU_EN for current service status.

Welcome to patch 7.0.3! If you experience issues when logging in after the latest patch, reset your user interface and remove all addons!

Here’s what you are contacting us about the most right now:

  • Unable to do Dungeon Quest when Mythic Loot locked
    WORKING AS INTENDED: We see a number of players reporting trouble with looting certain quest items. Please keep in mind that you will be unable to loot quest items from dungeons you are loot-locked to already. You will be able to loot the boss normally, including the quest item, once the lockout resets. Remember that some quests can also be completed in Normal difficulty!
  • Withered Army Training: Killed and not receiving rewards
    KNOWN ISSUE: We have registered a spike in reports from players being killed and not receiving any rewards in this scenario. We plan on implementing a fix to this issue with an upcoming patch. Unfortunately, customer support is unable to grant any rewards or compensation.
  • Obliterum Forge not giving Obliterum Ash
    KNOWN ISSUE: Using the Obliterum Forge will remove the obliterated item, but not spawn Obliterum Ash. This issue is currently being investigated.
  • Error: Retrieving Item Information
    KNOWN ISSUE: We have received reports from players that are unable to pick up or use an item, specifically items picked up from the mailbox. We are currently investigating this issue, but preliminary tests suggest the problem may resolve itself after a few hours.
  • No Loot from completed Mythic+ Dungeons
    NEED MORE INFO: We have received reports from players meeting the requirements yet still not receiving loot from bosses or chests at the end of Mythic+ dungeons. Most of these cases seem to be due to player confusion, but if the chest does not appear at all for you, please be sure to submit a detailed report via the in-game "report bug" feature.

Please report any additional suspected bugs using the “Submit Bug” option in the ingame support portal

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