WoW Legion - Common Issues (07.10.)

Customer Support
Patch Notes
Known Issues List
Technical Issues & Fixes
Please follow @BlizzardCSEU_EN for current service status.

Welcome to patch 7.0.3! If you experience issues when logging in after the latest patch, reset your user interface and remove all addons!

Here’s what you are contacting us about the most right now:

  • Error: Retrieving Item Information
    HOTFIX INC: We are currently investigating an issue that can result in items giving a "retrieving information" error in their tooltip. In this case, the item usually fixes itself within 10-15 minutes. Please note that deleting your cache or other clientside troubleshooting steps usually recommended to fix interface issues will not work here.
  • Withered Army Training: Killed and not receiving rewards
    HOTFIX INC: We have registered a spike in reports from players being killed and not receiving any rewards in this scenario. We plan on implementing a fix to this issue with an upcoming patch. Unfortunately, customer support is unable to grant any rewards or compensation.
  • No Loot from completed Mythic+ Dungeons
    WORKING AS INTENDED: A missing Challenger's Cache at the end of a Mythic+ run is due to a keystone being depleted. Customer support will not restore loot or keystones. You can recharge a depleted keystone by attempting the run again.
  • Obliterum Forge not giving Obliterum Ash
    RETEST: A previous hotfix to correct an error where the Obliterum Forge was destroying materials without rewarding Obliterum Ash does not seem to have been as effective as we had hoped. We are currently in the process of testing a new fix.
  • Piercing the Veil: Essence of Clarity cannot be looted
    UNDER INVESTIGATION: We have received several player reports stating that Essence of Clarity could not be looted from the chest. We are currently in the process of verifying this issue.

Please report any additional suspected bugs using the “Submit Bug” option in the ingame support portal

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