WoW Legion - Common Issues (30.09.)

Customer Support
Patch Notes
Known Issues List
Technical Issues & Fixes
Please follow @BlizzardCSEU_EN for current service status.

Welcome to patch 7.0.3! If you experience issues when logging in after the latest patch, reset your user interface and remove all addons!

Here’s what you are contacting us about the most right now:

  • Error: Retrieving Item Information
    KNOWN ISSUE: We are currently investigating an issue that can result in items giving a "retrieving information" error in their tooltip. In this case, the item usually fixes itself within 10-15 minutes. Please note that deleting your cache or other clientside troubleshooting steps usually recommended to fix interface issues will not work here.
  • No Bonus Roll for Levantus
    KNOWN ISSUE: Players will be unable to complete the world quest "Terror of the Deep" or receive a bonus roll if Levantus is killed too far from the quest area.
  • Withered Army Training: Killed and not receiving rewards
    KNOWN ISSUE: We have registered a spike in reports from players being killed and not receiving any rewards in this scenario. We plan on implementing a fix to this issue with an upcoming patch. Unfortunately, customer support is unable to grant any rewards or compensation.
  • No Loot from completed Mythic+ Dungeons
    WORKING AS INTENDED: A missing Challenger's Cache at the end of a Mythic+ run is due to a keystone being depleted. Customer support will not restore loot or keystones. You can recharge a depleted keystone by attempting the run again.
  • Unable to do Dungeon Quest when Mythic Loot locked
    WORKING AS INTENDED: We see a number of players reporting trouble with looting certain quest items. Please keep in mind that you will be unable to loot quest items from dungeons you are loot-locked to already. You will be able to loot the boss normally, including the quest item, once the lockout resets. Remember that some quests can also be completed in Normal difficulty!

Please report any additional suspected bugs using the “Submit Bug” option in the ingame support portal

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