UPDATE – 25/08
All gold refunds for Curse of Naxxramas purchases should now be complete. The only linked issue we still have outstanding is the shop being closed for some players. The development team continue to work on this.
If you still have a purchase issue with Curse of Naxxramas content, please contact our Account Support team directly as we will need to deal with them on a case-by-case basis from now on.
UPDATE – 21/08
The list of accounts still requiring gold refunds is now complete and the development team are preparing to work through the list and refund the appropriate gold amounts. Please bear in mind that this may take several days to complete.
The closed shop issue that some players are experiencing is still under investigation, we apologise for the inconvenience to those affected.
UPDATE – 18/08
The 'Waiting for Authorisation' issue should now be resolved, including those affected by the recent PayPal service interruption. We're now in the process of collecting the list of accounts that still require refunds. We're aware of the 'Shop Closed' issue that a few players are experiencing and that is still under investigation. Please keep an eye on this thread as we may need more information from you in the future.
UPDATE – 14/08
Last night, a server-side hotfix was deployed to address the 'Waiting for Authorisation' issue and we should see another reduction in players affected. A fix for the PayPal issue discussed here will follow shortly.
UPDATE – 13/08
UPDATE - 11/08
During the weekend, a second round of scripts were run in order refund those players missing during the initial round of fixes. This script appears to have been successful. However, we still have two outstanding issues:
1) Some players have not been refunded enough gold – In most cases, this was caused by attempting to purchase a wing with insufficient gold (e.g. multiple purchase attempts). Before we can refund the outstanding gold, a server-side hotfix will need to be implemented. While this is proving to be a complex issue, we hope to have more information in the near future.
2) Some players are unable to make ingame purchases – Shop closed, "Waiting for Authorisation" etc. This issue is still under active investigation.
We also have a fix in the pipeline for those experiencing purchasing issues on the iPad. However, please remember that if for any reason you require a real money refund, you should contact Apple.
If you have a problem linked to the Curse of Naxxramas purchasing issues (which began on 23/07) that isn’t listed above, we encourage you to report the details in a post below. We will ensure that these reports are verified and forwarded to the right people.
UPDATE - 08/08
We received an update from the development team last night that an additional subset of players have been discovered to be missing from the original refund scripts. They will be initiating an additional script in the near future.
As for those continuing to have purchase issues ("Waiting for Authorisation" etc.) the developers are continuing to investigate what is causing this.
Apologies once again for the ongoing inconvenience this is causing this causing to those still affected.
UPDATE - 06/08
As you may know, we implemented several fixes during the night which should have ‘straightened out’ those affected (i.e. refunded the required gold and unlocked access to purchase again). However, we are still seeing a smattering of on-going cases and we wanted to address these here.
UPDATE - 05/08
The issues below are still under investigation at this time, we continue to look into and work on possible solutions for players affected by the below purchasing issues, and we will update further as soon as we have more news on this.
Again, we apologise for the disruption this has caused, and we thank you for your patience during this trying time.
UPDATE - 01/08/2014
We thought we would take the opportunity to clean this post up and provide you with some updates on the current situation with the Curse of Naxxramas payment issues.
As mentioned yesterday, the root cause of all the issues has now been resolved (although we are still monitoring an issue with iPad users – see below for more information) and therefore new players should not experience any problems accessing the Curse of Naxxramas wings. However, if you were previously affected by these issues, their effects may still be active for your account. These issues include:
PLEASE NOTE: For failed real money purchases made on iPad, please get in contact with Apple.
We appreciate your continued patience while we work through these complex issues and apologise sincerely for the disruption, frustration and inconvenience caused. We’ll post further updates here as soon as we have more news.
Edited by Natryndon on 25/08/2014 16:04 BST
Unfortunately, this has not been the case for me (waiting for 10 hours now)
I just had success with it..
I clicked on the shop (Which was displaying 'Shop Closed' on it) and then it showed me a Purchase Complete screen then I checked the quarter and it was opened for me, Hopefully this will work for others also.
I guess the 700g I paid was being held in limbo somewhere and opening the shop finalised the purchase?
Edited by Drib on 30/07/2014 09:44 BST
I looked into my Order History and it says
"91618795 30/7/2014 Plague Quarter (Digital Purchase) 700 Hearthstone Gold 1 Complete 700 Hearthstone Gold"
"91612595 30/7/2014 Plague Quarter (Digital Purchase) 700 Hearthstone Gold 1 Complete 700 Hearthstone Gold"
Yes thats right I have been paying 1400 gold for ONE wing. Here is the proof with a Screenshot http://snag.gy/HIlVA.jpg
Same for me.
I got a problem. I used to have about 1040 G. I bought the wing then I countered this problem. After I relogged only 700G are refunded.
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