Hearthstone Stability Issues 09/10

(Locked)

Posts: 1
Hello -

I am experiencing the same issue, after finally getting a hearthstone beta invite! T.T

Name of Internet Service Provider -Verizon FIOS
Country you're playing from - USA
Type of connection used (Wireless / USB / Ethernet) Ethernet
Operating System -Win7 64
Security Software installed (Firewall, Anti-Virus) Avast [/quote]

Pathping -

Tracing route to 12.129.209.68 over a maximum of 30 hops

0 Mahler.home [192.168.1.4]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.BSTNMA-VFTTP-119.verizon-gni.net [173.76.177.1]
3 G0-6-2-4.BSTNMA-LCR-22.verizon-gni.net [100.41.192.2]
4 ae2-0.BOS-BB-RTR2.verizon-gni.net [130.81.151.76]
5 0.xe-4-3-0.BR2.NYC4.ALTER.NET [152.63.24.145]
6 192.205.34.49
7 cr1.n54ny.ip.att.net [12.122.105.14]
8 cr2.cgcil.ip.att.net [12.122.1.2]
9 cr1.cgcil.ip.att.net [12.122.2.53]
10 cr2.dvmco.ip.att.net [12.122.31.85]
11 cr1.slkut.ip.att.net [12.122.30.25]
12 cr2.la2ca.ip.att.net [12.122.30.30]
13 gar20.la2ca.ip.att.net [12.122.128.181]
14 12-122-254-234.attens.net [12.122.254.234]
15 206.16.68.46
16 * * *
Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Mahler.home [192.168.1.4]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 8ms 0/ 100 = 0% 0/ 100 = 0% L100.BSTNMA-VFTTP-119.verizon-gni.net [173.76.177.1]
0/ 100 = 0% |
3 11ms 0/ 100 = 0% 0/ 100 = 0% G0-6-2-4.BSTNMA-LCR-22.verizon-gni.net [100.41.192.2]
0/ 100 = 0% |
4 21ms 0/ 100 = 0% 0/ 100 = 0% ae2-0.BOS-BB-RTR2.verizon-gni.net [130.81.151.76]
0/ 100 = 0% |
5 20ms 0/ 100 = 0% 0/ 100 = 0% 0.xe-4-3-0.BR2.NYC4.ALTER.NET [152.63.24.145]
0/ 100 = 0% |
6 21ms 0/ 100 = 0% 0/ 100 = 0% 192.205.34.49
100/ 100 =100% |
7 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.105.14]
0/ 100 = 0% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.1.2]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr1.cgcil.ip.att.net [12.122.2.53]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% cr2.dvmco.ip.att.net [12.122.31.85]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% cr1.slkut.ip.att.net [12.122.30.25]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% cr2.la2ca.ip.att.net [12.122.30.30]
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% gar20.la2ca.ip.att.net [12.122.128.181]
0/ 100 = 0% |
14 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-234.attens.net [12.122.254.234]
0/ 100 = 0% |
15 --- 100/ 100 =100% 0/ 100 = 0% 206.16.68.46

Trace complete.

Tracert -

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 9 ms 8 ms L100.BSTNMA-VFTTP-119.verizon-gni.net [173.76.177.1]
3 10 ms 13 ms 10 ms G0-6-2-4.BSTNMA-LCR-22.verizon-gni.net [100.41.192.2]
4 11 ms 8 ms 9 ms ae2-0.BOS-BB-RTR2.verizon-gni.net [130.81.151.76]
5 18 ms 19 ms 20 ms 0.xe-4-3-0.BR2.NYC4.ALTER.NET [152.63.24.145]
6 26 ms 21 ms 21 ms 192.205.34.49
7 82 ms 86 ms 84 ms cr1.n54ny.ip.att.net [12.122.105.14]
8 85 ms 86 ms 86 ms cr2.cgcil.ip.att.net [12.122.1.2]
9 85 ms 86 ms 86 ms cr1.cgcil.ip.att.net [12.122.2.53]
10 88 ms 86 ms 85 ms cr2.dvmco.ip.att.net [12.122.31.85]
11 88 ms 86 ms 86 ms cr1.slkut.ip.att.net [12.122.30.25]
12 89 ms 86 ms 92 ms cr2.la2ca.ip.att.net [12.122.30.30]
13 83 ms 82 ms 84 ms gar20.la2ca.ip.att.net [12.122.128.181]
14 82 ms 82 ms 81 ms 12-122-254-238.attens.net [12.122.254.238]
15 271 ms 206 ms 206 ms 206.16.68.46
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Posts: 1
Received invite today, installed.

Once installed had sprite issue on loading, came back two hours later, everything blocked by avast! firewall, disabled as per blizz faq / troubleshooting recommendation.

Launches, soon as into loading for hearthstone - spirtes

Name of Internet Service Provider - Internode (currently owned by iinet)
Country you're playing from - Australia
Type of connection used (Wireless / USB / Ethernet) - WIFI
Operating System - win 7 64bit
Security Software installed (Firewall, Anti-Virus) - Avast (blocks blizzard launcher, blocks hearthstone, disabled for this issue, still happens)

A traceroute report

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 32 ms 32 ms 31 ms lns20.adl6.on.ii.net [203.16.215.174]
3 43 ms 32 ms 46 ms te3-3.cor1.adl6.on.ii.net [150.101.134.209]
4 32 ms 32 ms 32 ms xe-11-0-0.cr1.adl6.on.ii.net [150.101.225.229]
5 84 ms 51 ms 51 ms ae4.br1.syd7.on.ii.net [150.101.33.34]
6 207 ms 207 ms 207 ms te0-2-1-2.br1.sjc2.on.ii.net [150.101.33.147]
7 208 ms 207 ms 208 ms sl-st31-sj-.sprintlink.net [144.232.191.193]
8 273 ms 211 ms 211 ms 144.232.1.70
9 214 ms 211 ms 215 ms cr1.sffca.ip.att.net [12.122.200.10]
10 213 ms 212 ms 217 ms cr1.la2ca.ip.att.net [12.122.3.122]
11 211 ms 210 ms 210 ms gar20.la2ca.ip.att.net [12.122.128.181]
12 300 ms 419 ms 217 ms 12-122-254-234.attens.net [12.122.254.234]
13 240 ms 240 ms 240 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


A pathping report

Tracing route to 12.129.209.68 over a maximum of 30 hops

0 amu-PC [192.168.0.9]
1 192.168.0.1
2 lns20.adl6.on.ii.net [203.16.215.174]
3 te3-3.cor1.adl6.on.ii.net [150.101.134.209]
4 xe-11-0-0.cr1.adl6.on.ii.net [150.101.225.229]
5 ae4.br1.syd7.on.ii.net [150.101.33.34]
6 te0-2-1-2.br1.sjc2.on.ii.net [150.101.33.147]
7 sl-st31-sj-.sprintlink.net [144.232.191.193]
8 144.232.1.70
9 cr1.sffca.ip.att.net [12.122.200.10]
10 cr1.la2ca.ip.att.net [12.122.3.122]
11 gar20.la2ca.ip.att.net [12.122.128.181]
12 12.122.251.190
13 mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
14 * * *
Computing statistics for 325 seconds...
Edited by Furbz on 10/10/2013 04:56 BST
Posts: 3
Name of Internet Service Provider: Telia

Country you're playing from: Sweden

Type of connection used: Ethernet

Operating System: Windows 7

Security Software installed: Avast, Windows Firewall

A traceroute report:

Sp†rar v„g till 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
”ver h”gst 30 hopp:

1 1 ms <10 ms <10 ms 10.0.0.1
2 2 ms 2 ms 1 ms gw-n1-sdt-d3.ias.bredband.telia.com [213.65.127.129]
3 1 ms 1 ms 1 ms s-b1-link.telia.net [80.91.246.230]
4 2 ms 1 ms 1 ms s-bb2-link.telia.net [80.91.253.229]
5 19 ms 19 ms 16 ms hbg-bb1-link.telia.net [213.155.130.9]
6 24 ms 24 ms 22 ms adm-bb3-link.telia.net [213.155.130.60]
7 21 ms 23 ms 25 ms adm-b5-link.telia.net [80.91.253.171]
8 * * * Beg„ran gjorde timeout.
9 * * * Beg„ran gjorde timeout.
10 * * * Beg„ran gjorde timeout.
11 * * * Beg„ran gjorde timeout.
12 * * * Beg„ran gjorde timeout.
13 * * * Beg„ran gjorde timeout.
14 * * * Beg„ran gjorde timeout.
15 * * * Beg„ran gjorde timeout.
16 * * * Beg„ran gjorde timeout.
17 * * * Beg„ran gjorde timeout.
18 * * * Beg„ran gjorde timeout.
19 * * * Beg„ran gjorde timeout.
20 * * * Beg„ran gjorde timeout.
21 * * * Beg„ran gjorde timeout.
22 * * * Beg„ran gjorde timeout.
23 * * * Beg„ran gjorde timeout.
24 * * * Beg„ran gjorde timeout.
25 * * * Beg„ran gjorde timeout.
26 * * * Beg„ran gjorde timeout.
27 * * * Beg„ran gjorde timeout.
28 * * * Beg„ran gjorde timeout.
29 * * * Beg„ran gjorde timeout.
30 * * * Beg„ran gjorde timeout.

Sp†rning utf”rd.

A pathping report:

Sp†rar v„g till 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
”ver h”gst 30 hopp:
0 NiiNen [10.0.0.5]
1 10.0.0.1
2 gw-n1-sdt-d3.ias.bredband.telia.com [213.65.127.129]
3 s-b1-link.telia.net [80.91.246.230]
4 s-bb3-link.telia.net [80.91.254.58]
5 hbg-bb2-link.telia.net [213.155.130.118]
6 adm-bb3-link.telia.net [213.155.130.60]
7 adm-b5-link.telia.net [213.155.134.45]
8 * * *
Statistik f”r 175 sekunder ber„knas...

K„lla hit Denna nod/l„nk
Hopp Tid f”rl/skic= % f”rl/skic= % Adress
0 NiiNen [10.0.0.5]
0/ 100 = 0 % |
1 0 ms 0/ 100 = 0 % 0/ 100 = 0 % 10.0.0.1
0/ 100 = 0 % |
2 4 ms 0/ 100 = 0 % 0/ 100 = 0 % gw-n1-sdt-d3.ias.bredband.telia.com [213.65.127.129]
0/ 100 = 0 % |
3 2 ms 0/ 100 = 0 % 0/ 100 = 0 % s-b1-link.telia.net [80.91.246.230]
0/ 100 = 0 % |
4 2 ms 0/ 100 = 0 % 0/ 100 = 0 % s-bb3-link.telia.net [80.91.254.58]
0/ 100 = 0 % |
5 19 ms 0/ 100 = 0 % 0/ 100 = 0 % hbg-bb2-link.telia.net [213.155.130.118]
0/ 100 = 0 % |
6 26 ms 0/ 100 = 0 % 0/ 100 = 0 % adm-bb3-link.telia.net [213.155.130.60]
0/ 100 = 0 % |
7 26 ms 0/ 100 = 0 % 0/ 100 = 0 % adm-b5-link.telia.net [213.155.134.45]

Sp†rning utf”rd.
Posts: 13
Netvision
Israel
Cable
Windows 7 Ultimate
AVG
Trace -


Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 7 ms 7 ms 6 ms 10.189.96.1
3 10 ms 9 ms 9 ms 172.18.11.226
4 14 ms 12 ms 10 ms 172.17.1.145
5 10 ms 11 ms 11 ms 172.17.1.157
6 10 ms 9 ms 10 ms agr1-nta-hot-nni-te0-0-vl101.nv.net.il [207.232.8.174]
7 10 ms 11 ms 12 ms core2-nta-vl400-agr1.nta.nv.net.il [212.143.203.33]
8 12 ms 11 ms 11 ms gw1-nta-0-1-0-1-core2.nta.nv.net.il [212.143.203.74]
9 79 ms 79 ms 79 ms gw1-lnd-0-4-0-2-120-gw1.nta.nv.net.il [212.143.12.10]
10 78 ms 80 ms 81 ms 10.70.1.1
11 78 ms 77 ms 209 ms ldn-b3-link.telia.net [213.248.72.125]
12 78 ms 78 ms 79 ms ldn-b3-link.telia.net [80.91.250.213]
13 79 ms 89 ms 81 ms ldn-bb1-link.telia.net [80.91.247.87]
14 85 ms 85 ms 85 ms adm-bb3-link.telia.net [213.155.136.111]
15 85 ms 85 ms 89 ms adm-b5-link.telia.net [80.91.246.101]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Pathping -

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
0 Roxass-PC [192.168.2.102]
1 192.168.2.1
2 10.189.96.1
3 172.18.11.226
4 172.17.1.145
5 172.17.1.157
6 agr1-nta-hot-nni-te0-0-vl101.nv.net.il [207.232.8.174]
7 core2-nta-vl400-agr1.nta.nv.net.il [212.143.203.33]
8 gw1-nta-0-1-0-1-core2.nta.nv.net.il [212.143.203.74]
9 gw1-lnd-0-4-0-2-120-gw1.nta.nv.net.il [212.143.12.10]
10 10.70.1.1
11 ldn-b3-link.telia.net [213.248.72.125]
12 ldn-b3-link.telia.net [80.91.250.213]
13 ldn-bb1-link.telia.net [80.91.247.87]
14 adm-bb3-link.telia.net [213.155.136.111]
15 adm-b5-link.telia.net [80.91.246.101]
16 * * *
Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Roxass-PC [192.168.2.102]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 10.189.96.1
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 172.18.11.226
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% 172.17.1.145
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 172.17.1.157
0/ 100 = 0% |
6 10ms 0/ 100 = 0% 0/ 100 = 0% agr1-nta-hot-nni-te0-0-vl101.nv.net.il [207.232.8.174]
0/ 100 = 0% |
7 12ms 0/ 100 = 0% 0/ 100 = 0% core2-nta-vl400-agr1.nta.nv.net.il [212.143.203.33]
0/ 100 = 0% |
8 12ms 0/ 100 = 0% 0/ 100 = 0% gw1-nta-0-1-0-1-core2.nta.nv.net.il [212.143.203.74]
0/ 100 = 0% |
9 80ms 0/ 100 = 0% 0/ 100 = 0% gw1-lnd-0-4-0-2-120-gw1.nta.nv.net.il [212.143.12.10]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% 10.70.1.1
0/ 100 = 0% |
11 82ms 0/ 100 = 0% 0/ 100 = 0% ldn-b3-link.telia.net [213.248.72.125]
0/ 100 = 0% |
12 80ms 0/ 100 = 0% 0/ 100 = 0% ldn-b3-link.telia.net [80.91.250.213]
0/ 100 = 0% |
13 85ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb1-link.telia.net [80.91.247.87]
0/ 100 = 0% |
14 91ms 0/ 100 = 0% 0/ 100 = 0% adm-bb3-link.telia.net [213.155.136.111]
0/ 100 = 0% |
15 89ms 0/ 100 = 0% 0/ 100 = 0% adm-b5-link.telia.net [80.91.246.101]

Trace complete.
Posts: 3
Name of Internet Service Provider: UPC Hungary
Country you're playing from: Hungary
Type of connection used (Wireless / USB / Ethernet): Ethernet
Operating System: Windows 7 64bit
Security Software installed (Firewall, Anti-Virus): AVG 2013, Comodo Internet Security

Tracert

étvonal k”vet‚se a k”vetkez‹h”z: 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
legfeljebb 30 ugr ssal:

1 32 ms 21 ms 19 ms catv-89-133-79-254.catv.broadband.hu [89.133.79.254]
2 19 ms 27 ms 12 ms catv-89-133-79-254.catv.broadband.hu [89.133.79.254]
3 7 ms 10 ms 7 ms catv-89-135-221-78.catv.broadband.hu [89.135.221.78]
4 13 ms 14 ms 15 ms 118.240.116.84.in-addr.arpa [84.116.240.118]
5 12 ms 12 ms 12 ms 1.240.116.84.in-addr.arpa [84.116.240.1]
6 15 ms 13 ms 12 ms bpt-b4-link.telia.net [213.248.70.253]
7 25 ms 24 ms 24 ms win-bb2-link.telia.net [80.91.253.250]
8 37 ms 37 ms 37 ms hbg-bb2-link.telia.net [213.155.131.110]
9 41 ms 41 ms 53 ms adm-bb4-link.telia.net [80.91.246.208]
10 41 ms 41 ms 40 ms adm-b5-link.telia.net [213.155.132.159]
11 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
12 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
13 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
14 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
15 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
16 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
17 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
18 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
19 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
20 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
21 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
22 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
23 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
24 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
25 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
26 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
27 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
28 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
29 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
30 * * * A k‚r‚sre nem ‚rkezett v lasz a hat rid‹n bell.
tracert done

Pathping


étvonalk”vet‚s (c‚l: 213-155-155-233.customer.teliacarrier.com [213.155.155.233])
legfeljebb 30 ugr son keresztl:
0 slamlaptop [192.168.1.101]
1 catv-89-133-79-254.catv.broadband.hu [89.133.79.254]
2 catv-89-133-79-254.catv.broadband.hu [89.133.79.254]
3 catv-89-135-221-78.catv.broadband.hu [89.135.221.78]
4 118.240.116.84.in-addr.arpa [84.116.240.118]
5 1.240.116.84.in-addr.arpa [84.116.240.1]
6 bpt-b4-link.telia.net [213.248.70.253]
7 win-bb2-link.telia.net [80.91.253.250]
8 hbg-bb2-link.telia.net [213.155.131.110]
9 adm-bb4-link.telia.net [213.155.136.154]
10 adm-b5-link.telia.net [213.155.136.247]
11 * * *
250ms stat calculating
A forr st˘l id ig Ez a csom˘pont/kapcsolat
Ugr s RTT Elveszett/kld”tt = % Elveszett/kld”tt = % Cˇm
0 slamlaptop [192.168.1.101]
0/ 100 = 0% |
1 8 ms 0/ 100 = 0% 0/ 100 = 0% catv-89-133-79-254.catv.broadband.hu [89.133.79.254]
0/ 100 = 0% |
2 8 ms 0/ 100 = 0% 0/ 100 = 0% catv-89-133-79-254.catv.broadband.hu [89.133.79.254]
0/ 100 = 0% |
3 12 ms 0/ 100 = 0% 0/ 100 = 0% catv-89-135-221-78.catv.broadband.hu [89.135.221.78]
0/ 100 = 0% |
4 16 ms 0/ 100 = 0% 0/ 100 = 0% 118.240.116.84.in-addr.arpa [84.116.240.118]
0/ 100 = 0% |
5 17 ms 0/ 100 = 0% 0/ 100 = 0% 1.240.116.84.in-addr.arpa [84.116.240.1]
0/ 100 = 0% |
6 15 ms 0/ 100 = 0% 0/ 100 = 0% bpt-b4-link.telia.net [213.248.70.253]
0/ 100 = 0% |
7 27 ms 0/ 100 = 0% 0/ 100 = 0% win-bb2-link.telia.net [80.91.253.250]
0/ 100 = 0% |
8 44 ms 0/ 100 = 0% 0/ 100 = 0% hbg-bb2-link.telia.net [213.155.131.110]
0/ 100 = 0% |
9 42 ms 0/ 100 = 0% 0/ 100 = 0% adm-bb4-link.telia.net [213.155.136.154]
0/ 100 = 0% |
10 44 ms 0/ 100 = 0% 0/ 100 = 0% adm-b5-link.telia.net [213.155.136.247]

pathing done
Posts: 3
Dont know if this is one of the stability issues but when i got disconnected i tried to log back in and i keep getting this message,
"Closed. Your game timed out as it was requesting data from the Hearthstone utility service. Please relaunch Hearthstone to reconnect."
But after many reloads i keep getting the same message.

Name of Internet Service Provider: Virgin Media
Country you're playing from: Scotland
Type of connection used (Wireless / USB / Ethernet): Wireless
Operating System: Windows 7 Home Premium 64 bit
Security Software installed (Firewall, Anti-Virus): KasperskyPure3.0

TraceRoute:

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 10 ms 9 ms 10 ms cpc13-clyd4-2-0-gw.14-1.cable.virginmedia.com [81.106.30.1]
2 6 ms 8 ms 7 ms renf-core-2b-ae4-2477.network.virginmedia.net [82.23.161.105]
3 101 ms 15 ms 11 ms leed-bb-1c-ae2-0.network.virginmedia.net [62.253.174.41]
4 12 ms 33 ms 15 ms leed-bb-1b-ae10-0.network.virginmedia.net [62.253.174.25]
5 20 ms 16 ms 19 ms tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.163.198]
6 117 ms 20 ms 19 ms ldn-b2-link.telia.net [213.248.93.69]
7 18 ms 18 ms 20 ms ldn-bb1-link.telia.net [213.155.136.60]
8 33 ms 26 ms 27 ms adm-bb3-link.telia.net [213.155.136.117]
9 33 ms 36 ms 26 ms adm-b5-link.telia.net [213.155.136.249]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Pathping:

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
0 Ominous-Dragon [192.168.1.2]
1 cpc13-clyd4-2-0-gw.14-1.cable.virginmedia.com [81.106.30.1]
2 renf-core-2b-ae4-2477.network.virginmedia.net [82.23.161.105]
3 leed-bb-1c-ae2-0.network.virginmedia.net [62.253.174.41]
4 leed-bb-1b-ae10-0.network.virginmedia.net [62.253.174.25]
5 tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.163.198]
6 ldn-b2-link.telia.net [213.248.93.69]
7 ldn-bb1-link.telia.net [213.155.136.60]
8 adm-bb3-link.telia.net [213.155.136.117]
9 adm-b5-link.telia.net [213.155.136.249]
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Ominous-Dragon [192.168.1.2]
0/ 100 = 0% |
1 12ms 0/ 100 = 0% 0/ 100 = 0% cpc13-clyd4-2-0-gw.14-1.cable.virginmedia.com [81.106.30.1]
0/ 100 = 0% |
2 10ms 0/ 100 = 0% 0/ 100 = 0% renf-core-2b-ae4-2477.network.virginmedia.net [82.23.161.105]
0/ 100 = 0% |
3 16ms 0/ 100 = 0% 0/ 100 = 0% leed-bb-1c-ae2-0.network.virginmedia.net [62.253.174.41]
0/ 100 = 0% |
4 18ms 0/ 100 = 0% 0/ 100 = 0% leed-bb-1b-ae10-0.network.virginmedia.net [62.253.174.25]
0/ 100 = 0% |
5 20ms 2/ 100 = 2% 2/ 100 = 2% tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.163.198]
0/ 100 = 0% |
6 22ms 0/ 100 = 0% 0/ 100 = 0% ldn-b2-link.telia.net [213.248.93.69]
0/ 100 = 0% |
7 28ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb1-link.telia.net [213.155.136.60]
0/ 100 = 0% |
8 29ms 0/ 100 = 0% 0/ 100 = 0% adm-bb3-link.telia.net [213.155.136.117]
0/ 100 = 0% |
9 27ms 0/ 100 = 0% 0/ 100 = 0% adm-b5-link.telia.net [213.155.136.249]

Trace complete.
Edited by Ominous on 10/10/2013 05:13 BST
Posts: 1
Name of Internet Service Provider: Telstra
Country you're playing from: Australia
Type of connection used (Wireless / USB / Ethernet): Wireless
Operating System: Windows 7 Professional 64 bit
Security Software installed (Firewall, Anti-Virus): Windows Firewall, Microsoft Security Essentials

A Traceroute report:

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 22 ms 99 ms 99 ms BigPond.BigPond [10.0.0.138]
2 22 ms 20 ms 20 ms 172.18.212.5
3 21 ms 20 ms 20 ms 172.18.69.114
4 23 ms 23 ms 23 ms 172.18.241.101
5 22 ms 23 ms 23 ms bundle-ether10.cha45.brisbane.telstra.net [203.45.53.237]
6 23 ms 23 ms 23 ms bundle-ether2.cha-core4.brisbane.telstra.net [203.50.44.13]
7 37 ms 39 ms 39 ms bundle-ether11.ken-core4.sydney.telstra.net [203.50.11.72]
8 35 ms 35 ms 36 ms bundle-ether1.pad-gw2.sydney.telstra.net [203.50.6.29]
9 35 ms 35 ms 36 ms 203.50.13.242
10 186 ms 183 ms 183 ms i-0-3-0-3.paix-core01.bx.telstraglobal.net [202.84.140.37]
11 182 ms 182 ms 184 ms i-0-0-0-0.paix02.bi.telstraglobal.net [202.84.251.70]
12 184 ms 181 ms 181 ms 205.216.164.9
13 182 ms 181 ms 181 ms esr2-xe-8-0-0.pax.savvis.net [204.70.192.38]
14 181 ms 181 ms 181 ms er1-ten-4-8.sjq.savvis.net [206.28.96.198]
15 182 ms 181 ms 181 ms er2-xe-7-0-0.SanJoseEquinix.savvis.net [204.70.198.142]
16 198 ms 183 ms 183 ms 192.205.33.97
17 199 ms 196 ms 196 ms cr1.sffca.ip.att.net [12.122.81.74]
18 197 ms 197 ms 198 ms cr1.la2ca.ip.att.net [12.122.3.122]
19 225 ms 298 ms 285 ms gar20.la2ca.ip.att.net [12.122.128.181]
20 195 ms 197 ms 199 ms 12-122-254-234.attens.net [12.122.254.234]
21 196 ms 195 ms 195 ms mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

A Pathping report

Tracing route to 12.129.209.68 over a maximum of 30 hops

0 TheBeast.mshome.net [10.0.0.5]
1 BigPond.BigPond [10.0.0.138]
2 172.18.212.5
3 172.18.69.114
4 172.18.241.101
5 bundle-ether10.cha45.brisbane.telstra.net [203.45.53.237]
6 bundle-ether2.cha-core4.brisbane.telstra.net [203.50.44.13]
7 bundle-ether11.ken-core4.sydney.telstra.net [203.50.11.72]
8 bundle-ether1.pad-gw2.sydney.telstra.net [203.50.6.29]
9 203.50.13.242
10 i-0-3-0-3.paix-core01.bx.telstraglobal.net [202.84.140.37]
11 i-0-0-0-0.paix02.bi.telstraglobal.net [202.84.251.70]
12 206.24.240.149
13 esr2-xe-8-0-0.pax.savvis.net [204.70.192.38]
14 er1-ten-4-8.sjq.savvis.net [206.28.96.198]
15 er2-xe-7-0-0.SanJoseEquinix.savvis.net [204.70.198.142]
16 192.205.33.97
17 cr1.sffca.ip.att.net [12.122.81.74]
18 cr1.la2ca.ip.att.net [12.122.3.122]
19 gar20.la2ca.ip.att.net [12.122.128.181]
20 12-122-254-234.attens.net [12.122.254.234]
21 mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]
22 * * *
Computing statistics for 525 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 TheBeast.mshome.net [10.0.0.5]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% BigPond.BigPond [10.0.0.138]
0/ 100 = 0% |
2 24ms 0/ 100 = 0% 0/ 100 = 0% 172.18.212.5
0/ 100 = 0% |
3 20ms 95/ 100 = 95% 95/ 100 = 95% 172.18.69.114
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% 172.18.241.101
0/ 100 = 0% |
5 24ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether10.cha45.brisbane.telstra.net [203.45.53.237]
0/ 100 = 0% |
6 24ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether2.cha-core4.brisbane.telstra.net [203.50.44.13]
0/ 100 = 0% |
7 41ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether11.ken-core4.sydney.telstra.net [203.50.11.72]
0/ 100 = 0% |
8 38ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether1.pad-gw2.sydney.telstra.net [203.50.6.29]
0/ 100 = 0% |
9 37ms 0/ 100 = 0% 0/ 100 = 0% 203.50.13.242
0/ 100 = 0% |
10 186ms 0/ 100 = 0% 0/ 100 = 0% i-0-3-0-3.paix-core01.bx.telstraglobal.net [202.84.140.37]
0/ 100 = 0% |
11 196ms 0/ 100 = 0% 0/ 100 = 0% i-0-0-0-0.paix02.bi.telstraglobal.net [202.84.251.70]
0/ 100 = 0% |
12 184ms 0/ 100 = 0% 0/ 100 = 0% 206.24.240.149
0/ 100 = 0% |
13 185ms 0/ 100 = 0% 0/ 100 = 0% esr2-xe-8-0-0.pax.savvis.net [204.70.192.38]
0/ 100 = 0% |
14 185ms 1/ 100 = 1% 1/ 100 = 1% er1-ten-4-8.sjq.savvis.net [206.28.96.198]
0/ 100 = 0% |
15 187ms 0/ 100 = 0% 0/ 100 = 0% er2-xe-7-0-0.SanJoseEquinix.savvis.net [204.70.198.142]
0/ 100 = 0% |
16 187ms 0/ 100 = 0% 0/ 100 = 0% 192.205.33.97
100/ 100 =100% |
17 --- 100/ 100 =100% 0/ 100 = 0% cr1.sffca.ip.att.net [12.122.81.74]
0/ 100 = 0% |
18 --- 100/ 100 =100% 0/ 100 = 0% cr1.la2ca.ip.att.net [12.122.3.122]
0/ 100 = 0% |
19 --- 100/ 100 =100% 0/ 100 = 0% gar20.la2ca.ip.att.net [12.122.128.181]
0/ 100 = 0% |
20 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-234.attens.net [12.122.254.234]
0/ 100 = 0% |
21 --- 100/ 100 =100% 0/ 100 = 0% mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]

Trace complete.
Posts: 7
I'd reinstalled game few minutes ago and now it's working fine for me. Thx Blizzard! <3
Posts: 1
How goes your evening, Natryn? (:

I know this is EU Forums.. but I was redirected here, so I thought I'd leave my info regardless. Beta is beta. I hope it helps fix the issues! (:

  • Bell Canada
  • Ontario, Canada
  • Ethernet
  • Windows 7, SP1
  • Panda Security
  • Traceroute report:

  • Tracing route to 12.129.209.68 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms mynetwork.home [192.168.2.1]
    2 16 ms 15 ms 15 ms bas1-ottawa09_lo0_SYMP.net.bell.ca [64.230.200.132]
    3 15 ms 15 ms 15 ms dis32-ottawa23_4-2-0_100.net.bell.ca [64.230.57.60]
    4 36 ms 30 ms 29 ms bx2-ashburn_xe6-1-0.net.bell.ca [64.230.79.211]
    5 31 ms 31 ms 31 ms 12.89.71.9
    6 108 ms 110 ms 107 ms cr81.mpsmn.ip.att.net [12.122.113.102]
    7 109 ms 108 ms 107 ms cr1.cgcil.ip.att.net [12.122.18.21]
    8 106 ms 107 ms 107 ms cr2.dvmco.ip.att.net [12.122.31.85]
    9 109 ms 106 ms 108 ms cr1.slkut.ip.att.net [12.122.30.25]
    10 106 ms 107 ms 107 ms cr2.la2ca.ip.att.net [12.122.30.30]
    11 105 ms 105 ms 105 ms gar20.la2ca.ip.att.net [12.122.128.181]
    12 106 ms 105 ms 105 ms 12-122-254-238.attens.net [12.122.254.238]
    13 105 ms 105 ms 105 ms 206.16.68.46
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

  • Pathping report:

  • Tracing route to 12.129.209.68 over a maximum of 30 hops

    0 Stephen-PC.home [192.168.2.10]
    1 mynetwork.home [192.168.2.1]
    2 bas1-ottawa09_lo0_SYMP.net.bell.ca [64.230.200.132]
    3 dis32-ottawa23_4-2-0_100.net.bell.ca [64.230.57.60]
    4 bx2-ashburn_xe6-1-0.net.bell.ca [64.230.79.211]
    5 12.89.71.9
    6 cr81.mpsmn.ip.att.net [12.122.113.102]
    7 cr1.cgcil.ip.att.net [12.122.18.21]
    8 cr2.dvmco.ip.att.net [12.122.31.85]
    9 cr1.slkut.ip.att.net [12.122.30.25]
    10 cr2.la2ca.ip.att.net [12.122.30.30]
    11 gar20.la2ca.ip.att.net [12.122.128.181]
    12 12-122-254-238.attens.net [12.122.254.238]
    13 206.16.68.46
    14 * * *
    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Stephen-PC.home [192.168.2.10]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% mynetwork.home [192.168.2.1]
    0/ 100 = 0% |
    2 16ms 0/ 100 = 0% 0/ 100 = 0% bas1-ottawa09_lo0_SYMP.net.bell.ca [64.230.200.132]
    0/ 100 = 0% |
    3 18ms 0/ 100 = 0% 0/ 100 = 0% dis32-ottawa23_4-2-0_100.net.bell.ca [64.230.57.60]
    0/ 100 = 0% |
    4 33ms 0/ 100 = 0% 0/ 100 = 0% bx2-ashburn_xe6-1-0.net.bell.ca [64.230.79.211]
    0/ 100 = 0% |
    5 34ms 0/ 100 = 0% 0/ 100 = 0% 12.89.71.9
    100/ 100 =100% |
    6 --- 100/ 100 =100% 0/ 100 = 0% cr81.mpsmn.ip.att.net [12.122.113.102]
    0/ 100 = 0% |
    7 --- 100/ 100 =100% 0/ 100 = 0% cr1.cgcil.ip.att.net [12.122.18.21]
    0/ 100 = 0% |
    8 --- 100/ 100 =100% 0/ 100 = 0% cr2.dvmco.ip.att.net [12.122.31.85]
    0/ 100 = 0% |
    9 --- 100/ 100 =100% 0/ 100 = 0% cr1.slkut.ip.att.net [12.122.30.25]
    0/ 100 = 0% |
    10 --- 100/ 100 =100% 0/ 100 = 0% cr2.la2ca.ip.att.net [12.122.30.30]
    0/ 100 = 0% |
    11 --- 100/ 100 =100% 0/ 100 = 0% gar20.la2ca.ip.att.net [12.122.128.181]
    0/ 100 = 0% |
    12 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-238.attens.net [12.122.254.238]
    0/ 100 = 0% |
    13 --- 100/ 100 =100% 0/ 100 = 0% 206.16.68.46

    Trace complete.
    Posts: 99
    I just want you to know that I experienced all these dissconects and matchmaking delays but for some reason they are all gone.
    Keep doing what are you doing.
    Posts: 90
    Yes, it started working for me at around 11:00pm GMT (12:00am EST). Could well have be a loading issue, like others have suggested. We will see later today, eh? ;)
    Posts: 40
    Name of Internet Service Provider: SiOL
    Country you're playing from: Slovenia
    Type of connection used: Ethernet
    Operating System: Windows 7 64 Bit
    Security Software installed: Avast!

    A traceroute report:
    Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Gateway.Home [192.168.1.1]
    2 7 ms 7 ms 7 ms 95.176.255.242
    3 8 ms 8 ms 7 ms 95.176.241.177
    4 14 ms 14 ms 15 ms bpt-b4-link.telia.net [213.248.90.185]
    5 19 ms 19 ms 21 ms win-bb2-link.telia.net [213.155.137.40]
    6 43 ms 37 ms 37 ms hbg-bb2-link.telia.net [213.155.132.238]
    7 45 ms 44 ms 44 ms adm-bb4-link.telia.net [213.155.136.150]
    8 44 ms 45 ms 44 ms adm-b5-link.telia.net [80.91.253.186]
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.


    A pathping report:
    Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
    over a maximum of 30 hops:
    0 Ursa.Home [192.168.1.2]
    1 Gateway.Home [192.168.1.1]
    2 95.176.255.242
    3 95.176.241.177
    4 bpt-b4-link.telia.net [213.248.90.185]
    5 win-bb2-link.telia.net [213.155.137.40]
    6 hbg-bb2-link.telia.net [213.155.132.238]
    7 adm-bb4-link.telia.net [80.91.248.242]
    8 adm-b5-link.telia.net [213.155.136.247]
    9 * * *
    Computing statistics for 200 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Ursa.Home [192.168.1.2]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% Gateway.Home [192.168.1.1]
    0/ 100 = 0% |
    2 20ms 0/ 100 = 0% 0/ 100 = 0% 95.176.255.242
    0/ 100 = 0% |
    3 21ms 0/ 100 = 0% 0/ 100 = 0% 95.176.241.177
    0/ 100 = 0% |
    4 27ms 2/ 100 = 2% 2/ 100 = 2% bpt-b4-link.telia.net [213.248.90.185]
    0/ 100 = 0% |
    5 31ms 0/ 100 = 0% 0/ 100 = 0% win-bb2-link.telia.net [213.155.137.40]
    0/ 100 = 0% |
    6 55ms 0/ 100 = 0% 0/ 100 = 0% hbg-bb2-link.telia.net [213.155.132.238]
    3/ 100 = 3% |
    7 --- 100/ 100 =100% 97/ 100 = 97% adm-bb4-link.telia.net [80.91.248.242]
    0/ 100 = 0% |
    8 58ms 3/ 100 = 3% 0/ 100 = 0% adm-b5-link.telia.net [213.155.136.247]

    Trace complete.
    Posts: 40
    I have also played normally for the last hour! Good work blizzard!
    Posts: 6
    10/10/2013 08:03Posted by Grimmjow
    I have also played normally for the last hour! Good work blizzard!

    true Thanks blizzard!
    Customer Service
    Posts: 13,011
    Good morning folks.

    This issue should now be resolved after some server tweaking in the wee small hours of the morning. Apologies for not posting the good news earlier, but you have to remember that these forums are not staffed 24 hours a day.

    I'll lock this thread now and unsticky it but before I do I wanted to apologise for the inconvenience caused by these issues.

    GLHF!
    Edited by Natryndon on 10/10/2013 09:13 BST
    This thread is locked.

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