how to send crash report or where to?

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Posts: 8
Hello,

I do launched the game and it did crash and i got a message that it would be good if i could provide this information to the developers
so here am i but i am not sure where to upload the crash.dmp and other logs which are created

anyways the game succesfully launched the 2nd time and works

what i did see that the first time i launched the game today i got an UAC prompt i clicked yes and it crashed and it usually doesnt request elevation as far as i remember
2nd time it did not and game started and works

from the error.log i can see that some memory access violation stuff happened
so question is am i at the right place? or how\where can i submit the logs

and yes i was lazy to read all the stickys :)

Unity Player [version: Unity 4.2.1f4_4d30acc925c2]

Hearthstone.exe caused an Access Violation (0xc0000005)
in module Hearthstone.exe at 0023:0159c3c0.

Error occurred at 2013-10-31_211734.
C:\Program Files (x86)\Hearthstone\Hearthstone.exe, run by Zoli.
15% memory in use.
0 MB physical memory [0 MB free].
0 MB paging file [0 MB free].
0 MB user address space [3691 MB free].
Read from location 00000000 caused an access violation.
Posts: 110
Please see this related post.
http://us.battle.net/hearthstone/en/forum/topic/10262097151
Customer Service
Posts: 25,397
Thanks Massacre

If we could get the files mentioned in the link above that'd be great. If they're too long to fit on a forum post, please don't hesitate to put them on Pastebin:
http://pastebin.com/

Then link them to us.

Thanks!
___________________________________

Let me know how I'm doing!
https://www.surveymonkey.com/s/Lurdlespor
Posts: 1
here is the error text doc that I got,
http://pastebin.com/FEbbUNVb
Posts: 1
Hey my game also just hangs at the splash screen.

I was playing the game. Then I quit the game. When I launched it again. It just hung at the splash screen. Don't know where to submit the crash dump folder though.. You guys should make a tool for that IMHO.

http://pastebin.com/4626pRkq

report.ini ->

[UnityCrashHandler]
AppName=Unity Player
Info=Unity 4.2.1f4_4d30acc925c2
FilesPath=D:\Games\Hearthstone\2013-12-15_143522\
File01=D:\Games\Hearthstone\2013-12-15_143522\error.log|Error log
Time=2013-12-15_143630
File02=D:\Games\Hearthstone\2013-12-15_143522\crash.dmp|Error dump
File03=D:\Games\Hearthstone\Hearthstone_Data\output_log.txt|Output log file

error.txt ->

Unity Player [version: Unity 4.2.1f4_4d30acc925c2]

Hearthstone.exe caused an Access Violation (0xc0000005)
in module Hearthstone.exe at 0023:10231b10.

Error occurred at 2013-12-15_143630.
D:\Games\Hearthstone\Hearthstone.exe, run by FROSTBITE.
39% memory in use.
0 MB physical memory [0 MB free].
0 MB paging file [0 MB free].
0 MB user address space [3689 MB free].
Write to location 10231b10 caused an access violation.

Context:
EDI: 0x00cef590 ESI: 0x0a2aefa4 EAX: 0x00000000
EBX: 0x00cef5cc ECX: 0x00000001 EDX: 0x0b923fc0
EIP: 0x10231b10 EBP: 0x00cef5f8 SegCs: 0x00000023
EFlags: 0x00210216 ESP: 0x00cef57c SegSs: 0x0000002b

Bytes at CS:EIP:
?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ??

Where can I paste the other to LARGE files?
Edited by FROSTBITE on 15/12/2013 12:43 GMT
Customer Service
Posts: 25,397
Thanks for the reports, however please do see this thread:
http://eu.battle.net/hearthstone/en/forum/topic/8966267040?page=2#35

For crash logs originating on login today.
___________________________________

Let me know how I'm doing!
https://www.surveymonkey.com/s/Lurdlespor
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