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Hi,
The game crashes on the login screen before I can do anything, then it just closes without any error message. Also, I cannot run the Repair tool or reinstall the game as it seems to be unable to connect to Blizzard servers. However other blizzard games (Starcraft 1 and Warcraft 3) work perfectly and my internet connection has no problems. I played a lot last year and the only thing I recently changed was to restore the default firewall settings. I tried to add Starcraft 2 and some ports manually into the firewall exception list and also turned off the firewall entirely but it didn't help. Thank you for your help! |
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Hi Prokkar,
Thank you so much, it worked. I could open the game normally with a new administrator User account (I used the "run as administrator" as well), it downloaded the new patch and started the game. Now I can also run the game from my old account, which always had administrator rights. Out of curiosity, what do you think the problem was? |
Customer Service
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Edited by Prokkar on 30/01/12 09:37 (GMT)
The problem was related to Windows Permissions. The old user account did not allow StarCraft II to write and modify files needed for the update in the StarCraft II game folder. By creating the new user you have bypassed that :)
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#4
30/01/2012
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Edited by poWoq on 09/09/12 12:33 (BST)
Sorry for bringing up such an old thread.
When i press the start button in the launcher, the game starts as usual but as soon as i get to the login screen, it more or less instantly throws me back on my desktop, without any error message. However, in the 2 seconds it takes the game to crash i was able to see that my game version is currently 1.5.1, but as far as i know the latest patch is 1.5.2 Is there a way i can manually install the patch? I have already tried downloading it from another platform and replace my old files, but this didnt help. I have tried your method, Prokkar, and i got to the loginscreen without a crash, but as soon as i tried to login i got back to the desktop again. Edit: i also tried this. http://us.battle.net/sc2/en/forum/topic/6412422339 |
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Having the same problem. i have tried changing to a lot of different regions, i downloaded my copy of the game from battle net EU servers. and i have only been playing on those servers.
I played the game fine until this morning around 05:00. then got back and played some wow, and now tried to log on SC2HOTS at 3:30 (+1GMT). game starts up okay, no patches downloading or anything, but crashes right after the login screen appears, i have no time to login or perform any actions before it crashes and brings up the launcher. I have tried switching regions. i have tried making a new Windows user, game started fine, but on login i got a message saying i had a newer version than the game was in my region, which leads me to believe the error is made by blizzard, i have not been downloading or playing the US version, so why did i get a US patch?. ANYONE KNOW WHEN EU SERVERS WILL UPDATE? i hope its tonight so i can play when i wake up... Pretty disappointed about this !@#$ tbh... |
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Edited by SonicWolf on 14/03/13 04:22 (GMT)
Well my game doesn't crash, but it does sound like you're (OrjanJohnsen) having the same problem to me.
I booted up my SC:WOL about half an hour ago. I had to wait for a patch of about 50MB to download. However when I tried to connect, I got this message. "Game client version mismatch with selected region. The currently selected region may not yet be updated to the latest version of StarCraft II, and you will have to wait until maintenance on this region is complete. You may be able to continue playing if you change back to the region in which you last updated the game." Which is odd, because I have never used any other region than Europe. On further investigation, I discovered I could log into any of the other three regions with a new account name if I wished. However I'd prefer to stick with Europe... |
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Edited by lemming on 14/03/13 04:27 (GMT)
added already on other threads, for me it was (reproduceable):
the crash seems to be caused by microsoft security update: kb2809289 this update was deployed as critical on 14.03.2012, for me approx around the bnet maintenance downtime. game crashes on login screen. you can avoid crash by disabling network, but that does not help otherwise. removal of that (single) update fixed the issue for me. check if update exists (sort by date, should be from today) |
