StarCraft® II

Hard Crash after 3/5min in-game

(Locked)

My Computer freezes up and crashes hard after being in the game for 5min or soe. It doesnt matter what Im doing at the point of Crash. It crashes in the Login screen. Main menu. Game lobby and during actual game play. I've updated all my drivers and cleaned them up prior to re-installing. I have no related issues to other games whatsoever.

Running Win 7 67Bit
ATI Radeon HD 3850 x2
Core2duo E8400 3.00GHz
Blizzard Employee
Hello,

Please ensure your network adapter is running updated drivers:
http://eu.blizzard.com/support/article/43138

A list of drivers is available here:
http://eu.blizzard.com/support/article/22630

Also, please make sure your hardware is not overheating. You may check temps by running HWMonitor and GPU-Z:
http://www.cpuid.com/softwares/hwmonitor.html
http://www.techpowerup.com/gpuz/
I have a same problem plz assist but to me it crashes when im in game for like 15 mins??===============================================================
StarCraft II (B16117)
Time: 2010-07-27 11:06:40.073
Exe: C:\Program Files\StarCraft II\Versions\Base15405\SC2.exe
Parameters:
Exe Built: 2010-07-27 08:15:58.776
User: Korisnik
Computer: KORISNIK-PC
Version: 1.0.0.16117
Branch: branches/Liberty
Revision: 83098
Locale: enGB
Updated Network drivers... Crossing fingers. Hope this works
She still crashes
Computer is not overheating.
Found out that the game also froze right after the 2th bar scene of the campaign.
I was able to play the 1st mission. But she crashed right after that...

BSDO information:

0000: 000707DA 001B0002 0022000C 00A90012
0008: 000707DA 001B0002 0022000A 00A90012
0010: 0000003C 0000003C 00000000 00000000
0018: 00000000 00000000 00000001 00000000
Edited by Lunatic on 27/07/2010 11:40 BST
I'm having the same problems with my computer crashing. First it kept doing at the same time in the 2nd bar scene, as mentioned above. I tried skip the bar scene, played 2nd mission, and now it just crashs on the 3rd pre mission scene..
To make it even more fun, it just did the same before I could start my 6'th multiplayer game..
I figured out that during the actual game. It doesnt Crash... It only happens during all other lobbies and mission/login/option screens...
Blizzard Employee
She still crashes
Computer is not overheating.
Found out that the game also froze right after the 2th bar scene of the campaign.
I was able to play the 1st mission. But she crashed right after that...

BSDO information:

0000: 000707DA 001B0002 0022000C 00A90012
0008: 000707DA 001B0002 0022000A 00A90012
0010: 0000003C 0000003C 00000000 00000000
0018: 00000000 00000000 00000001 00000000


Could you please paste the full BSoD message?

myggen and DetroCro,

I need the error message. Also, please ensure your computer is running updated drivers and that it's not overheating.
I get no msg at all. It completely shuts down my PC.. All drivers are updated and its not overheating. As Lunatic said, it only does it during loading screne, pre mission video scene, etc.
Hi! having the same problem as the ppl above. but its diffrent from time to time, sometimes its 1 min and next time its like 8 mins and so on.. its from time to time. Its not overheating due i can play everyother game without crash. And just bought new fans for the pc so its really cooled down. And i got the newest grapichs drivers. What to do? :S
My computers SHUTS DOWN as well. After the end of most cut-scenes. Well there is something REALLY wrong here...
hmm yea.. it seems like an overheating problem.. but my temp is alright.. its not high at all... wierd...
My computer IS NOT overheating. I am playing alot of games and the only one doing this is SC 2. I wrote to tech support about it but many ppl got same shut down problem from beta...
I am having the same issue, 6+ mins into the game black screen and computer freezes and monitor says no signal as if I have unplugged it from the computer. No message to give as it shuts down the monitor. Nothing logged in starcraft logs folder.
Windows 7
NVIDIA GeForce GT 220
Can't see how its overheating when I use Zbrush daily at above 15 million polygons with no issue.
Edited by Harlequin on 27/07/2010 12:28 BST
My system log shows me the next error prior to the crittical reboot error:

DriverWUDFRd The driver could not load the device RootSIDESHOW001.

Binary data:

0000: 000707DA 001B0002 0022000C 00A90012
0008: 000707DA 001B0002 0022000A 00A90012
0010: 0000003C 0000003C 00000000 00000000
0018: 00000000 00000000 00000001 00000000

In bytes

0000: DA 07 07 00 02 00 1B 00 Ú.......
0008: 0C 00 22 00 12 00 A9 00 .."...©.
0010: DA 07 07 00 02 00 1B 00 Ú.......
0018: 0A 00 22 00 12 00 A9 00 .."...©.
0020: 3C 00 00 00 3C 00 00 00 <...<...
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 00 00 00 00 ........
0038: 01 00 00 00 00 00 00 00 ........

Played Mission 2 with succes. After it was complete it instandly crashed.
So its really only outside gameplay crashes.

This is all the information I can find regarding the crashes.
And again my Drivers are all up-to-date and my computer does not overheat.
Got the same problem as the rest of you... Comp just crashes without a warning
The game works fine during the whole tutorial, there is no overheating since the video card is at 60°C and the CPU at 54°C. The game freezes in the first campagin mission if I move the camera slightly right of the starting location, where the dropship unloads the marines and Raynor. If I get the camera slighlty to the right the game crashes, while if I look the revealed area near the enemy command center everything works fine. It's just that area that makes the system freeze (the screen becomes black and there are sound bursts and crackles and I need to reset my computer).

SYSTEM CONFIGURATION:

OS: Windows 7 Ultimate 32 bit version
CPU: AMD Phenom II x4 @ 3.2 GHZ (quad core)
VGA: NVidia GeForce GTX 285
NVida Driver Version : 257.21
RAM: 4GB
HD: Raid-0 of two Western Digital 640GB, Single Disk Western Digital 500GB

All the Drivers have been updated at the latest version (both netwkor card, video carrd and audio adapter).
Edited by Exterminator on 27/07/2010 12:48 BST
Just updated Catalyst to 10.7 (released yesterday) and lower graphic settings. Will see again. But I'm sure as hell this is all software problem.
To me when i play singelplayer with ai computer or multiplayer the game goes fine but when i enter campaign and play the mision with the relic excavation when i come to the part where the sunlight comes or when battlecruiser arives in the video scene my computer just freezes and i have to end process of starcraft 2 so i cant pass that mission. :( plz blizzard reply.
Just updated Catalyst to 10.7 (released yesterday) and lower graphic settings. Will see again. But I'm sure as hell this is all software problem.


There were similar problems in the beta, and the only answers I could get were "Update drivers/your system might be overheating/NVidia Drivers don't work properly, try a different version (this in particullary made me laugh a lot). I hope they will fix this at least in the retail...
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