Removing a Battle.net Authenticator

17 Keywords: authenticator, remove

In order to detach a Battle.net Authenticator from a Battle.net account, you need to provide two consecutive authenticator codes and must click the REMOVE AUTHENTICATOR button before the second code expires.

To remove a Battle.net Authenticator, follow these steps:

  1. Log into your account at http://eu.battle.net

  2. Click the ACCOUNT button, located at the top of the page:


  3. To reach the removal page, either:

    Click [Remove] at the side of your ACCOUNT SECURITY information:



    (or)

    In the account navigation menu, click Settings and then select Change Security Options:


  4. Click the REMOVE AUTHENTICATOR button

  5. Generate an authenticator code and enter it into the First Authenticator Code field. Wait approximately 30 seconds before generating a new authenticator code and entering it into the Second Authenticator Code field. Quickly click the REMOVE AUTHENTICATOR button to complete the removal process.

Report Post # written by
Reason
Explain (256 characters max)

Reported!

[Close]

Comments (17)

Login to rate
I've had a Battle.Net Authenticator (key ring version) for the 5 years. I assume it runs on a battery when you press a button to display the code. How long does the battery last and if I press the button and nothing is displayed, does this mean I have to get it removed and order a new one or get the App version?
Login to rate
Ordonius
Bronze Dragonflight
Ordonius
27/04/2012
Blizz, honestly the authenticator is a good idea, but how about some more brain power on how to make it user friendly, if you update your PHONE!!!!, and less on creating Stupid PANDAS, maybe you would keep the CORE gamers that made you. Instead your just making us go, frack this, im too old for this crap.
Login to rate
Waraga
Arathor
Waraga
25/04/2012
i dont have autent and i have yet
i cant play i hacked
Login to rate
Crushfire
Silvermoon
Crushfire
29/03/2012
Will I lose my companion if I remove it?
Login to rate
Chinbeard
Blade's Edge
Chinbeard
12/04/2012
@Crushfire: yup, sorry... In fact, if you remove it and then re-attach it, without logging on in between, it gets taken off your list and re-mailed to you.
Not sure how this works out with the battle pets later.
Login to rate
Slicslack
Balnazzar
Slicslack
24/03/2012
I can't find my phone anywhere and now I can't login,, what can I do?
Login to rate
Hårdhänt
Bloodhoof
Hårdhänt
15/03/2012
my old account was hacked and just got it back.. but the hacker had a authenticator on the account and it's still there!? wtf blizz..
Login to rate
Jaymz
Sunstrider
Jaymz
12/03/2012
ty for help
Login to rate
Undob
Defias Brotherhood
Undob
08/03/2012
Yeah i can't find the option where u select ''remove authenticator'' when i press ''I didn’t attach an authenticator to my account'' i can only change my friends password!
Login to rate
Pålãdinx
Auchindoun
Pålãdinx
14/01/2012
they will ask you about cd-key or secret question ,and 2 prepaid cards first 4 numbers and last 2
Login to rate
Pålãdinx
Auchindoun
Pålãdinx
14/01/2012
call them
Login to rate
Dranínon
Burning Steppes
Dranínon
11/01/2012
My phone has updated and lost all the data including my battle.net Mobile Authenticator, but now I can't log in anymore. Please help me
Login to rate
Freakeh
Vek'nilash
Freakeh
10/01/2012
i lost my itouch and i cant log in and wish to remove it till i find it. PLZ HELP!!!!
Login to rate
i sold my phone which had the app on now i cant log into my account please can you remove the authenticator from my account cant live withouut wow lol

many thanks robert kershaw
Login to rate
Feareffect
Frostmane
Feareffect
07/01/2012
i was interested in getting an authenticator, but if only way removing it is entering the code from it, what happens if my phone brakes, or i loose it, i wont be able to log in to game, or remove the dam thing,, i know its about security but what if something wrong hapens to authenticator itself? (sry for my bad English )
Login to rate
Cliracy
Argent Dawn
Cliracy
04/01/2012
I have my serial key for my authenticator key. but i cant come in on my battle net account. what to do?
Login to rate
Nyai
Azuremyst
Nyai
02/01/2012
I accidently forgot my code and i cant log in what should i do?

    Submit a Ticket

    Still can't find a solution? Submit a ticket and someone will help out!