The primary function of the In-Game Support staff is to ensure that players can enjoy the experience to its full potential. As part of that, sometimes disciplinary action must be taken against disruptive players who are causing damage to other's play experiences or the service itself. Though taking disciplinary action is never pleasant, we must take action against certain individuals in order to maintain the quality of service for all.
Warning
We receive much feedback from players expressing great concern over the warning they have received. Often, the concern they express is that they are generally a good player and fear the status of the account they use is in jeopardy. This could not be further from the truth.
Receiving a Warning is nothing more than an education in policy for minor issues and a tool our In-Game Support team uses to track player behavior. While it is not a good idea to ignore a warning and continue the inappropriate action(s), warnings on an account have very few, if any, long-term repercussions. The following are also true of Warnings:
- The most minor account penalty
- Used for educational behavior change
- No service interruption
1 Day Suspension
1 day suspensions are most often assigned when the player has repeated an action he/she has been previously warned for. 1 day suspensions reinforce the unheeded education given via a Warning or on the first instance of a policy violation that we do not consider minor. These should be assigned when the importance of policy adherence needs to be stressed, but the violation is not excessive. The following are true of 1 day suspensions:
- Relatively minor account penalty
- Somewhat common
- Brief service interruption
3 Day Suspension
3 day suspensions are most often assigned when the player has repeated an action he/she has been previously warned for. 3 day suspensions reinforce the unheeded education given via a Warning or on the first instance of a policy violation that we do not consider minor. These should be assigned when the importance of policy adherence needs to be stressed, but the violation is not excessive. The following are true of 3 day suspensions:
- Relatively minor account penalty
- Somewhat common
- Brief service interruption
7 Day Suspension
7 day suspensions are most often assigned when the player has repeated an action he or she has been previously warned for. 7 day suspensions reinforce the unheeded education given via a Warning or on the first instance of a policy violation that we do not consider minor. These should be assigned when the importance of policy adherence needs to be stressed, but the violation is not excessive. The following are true of 7 day suspensions:
- Moderately serious account penalty
- Somewhat rare
- Extended service interruption
14 Day Suspension
14 day suspensions are assigned when a player needs to be removed from the game for an extended period of time or the player has repeatedly violated policy in a relatively brief period of time. 14 day suspensions are somewhat rare, as they are only given for serious policy violations or repeated policy abuse. The following are also true of 14 day suspensions:
- Serious account penalty
- Somewhat rare
- Extended service interruption
Final Warning
Final Warnings are applied when a player needs to be removed from the game for an extended period of time or the player has repeatedly violated policy in a relatively brief period of time. Placing an account under review for possible closure is quite rare, and only occurs in the case of particularly serious policy violations or excessively repeated policy abuse. The following are true of Final Warnings:
- Extremely serious account penalty
- Quite rare
- Extended service interruption, with a possibility of permanent revocation
Account Closure
Accounts are closed when a player has excessively and/or grossly violated our policies. When an account is closed, the player is no longer able to access the account. Account Closures are rare and represent a player who is unable to abide by our rules and insists on negatively affecting other players' enjoyment of the game or harming the service itself.
- Most serious account penalty
- Very rare
- Permanent service revocation
The bottom line is that we want Battle.net to be a fun and safe environment for all players. In playing this game, you will encounter thousands of other players who share different experiences and come from vastly different backgrounds. While certain actions may not bother you, consider the fact that these same actions may be perceived in a completely different manner by those around you.
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