If you experience crashes, blue or black screens, performance issues, or your computer locks up while playing, follow the steps below to resolve these issues.
How to install Call of Duty: Black Ops Cold War and troubleshooting steps for technical issues
What to do if you internet service provider (ISP) is encountering connection issues.
Information regarding Blizzard's stance on input mapping, as it relates to game controls
Information on how to contact Blizzard Entertainment for any accessibility concerns with our games, support or products.
Information about common payment issues and troubleshooting steps
Instructions for troubleshooting your network to allow Blizzard services to work properly.
How to resolve being unable to log in due to this error
What to do if you have lost the password for the Blizzard Data file.