This article explains the process of speaking to a customer support representative or Game Master (GM).
This article highlights a few passages from the EULA that are most relevant to this policy.
Troubleshooting steps for performance problems
Troucleshooting steps for crash problems
A guide on running a traceroute on Windows and Mac.
Instructions for troubleshooting your network to allow Blizzard services to work properly.
The code of conduct for Blizzard Entertainment forums