Something went wrong while trying to download a file. Please try again.

Something went wrong while trying to install. Please try again.

How to resolve this problem when downloading an update

This error means Battle.net Agent (the process that installs and patches our games) couldn't stream necessary files.

Failed to download a required update. Please check your internet connection and try again.

Troubleshooting steps for connection problems

We can't connect you to the Blizzard patch service. Please check your internet connection and try again.

This error occurs when your connection to our servers is blocked. This may be caused by a third-party program.

Standalone patches are downloaded outside of the game launcher or the Battle.net desktop app.

Troubleshooting steps for issues installing the PTR client