Customer Support YouTube Channel

We’re proud to present the Blizzard Customer Support YouTube channel!

We’ve lovingly crafted a number of videos to guide you through some of the most common customer support issues so you can continue playing and enjoying our games.

All videos are available in HD, so be sure to bump up the quality level, and each video has subtitles in English, German, French, Spanish, Italian, Polish, and Russian.

Here are the videos currently available, but stay tuned because more are in the works.


A helpful video designed to guide you through some basic ways that you can not only protect your Battle.net account but your entire computer.


Have a cell phone? You can do a lot to protect your account by getting the Battle.net Mobile Authenticator application. Watch this video to find out where to obtain one and how to link it to your account.


If you don’t have a cell phone, or own one that isn’t supported by the mobile app, a physical Battle.net Authenticator is also available. Check this out for a walkthrough on how to get one and how to use it to protect your account.


Oh noes, you’ve been hacked! The unthinkable has happened and you need to know what to do right away. This video will guide you through the exact steps to take to ensure that your account is secured, the situation is resolved, and you’re protected from any future intrusion.


These are the first of many videos we have planned to help guide you through account-, support-, and game-related issues and questions.

Have you had a specific issue you think would make for a helpful support video topic? Let us know in the comments below.

Loading Comments…

An error has occurred loading comments.