Message from J. Allen Brack

Blizzard Employee
WoW Community:

I know how much everyone was looking forward to this expansion, and once you were able to get in and start having fun, all the comments I've seen indicate that this is one of our best yet. But the quality of the content does not excuse the subpar launch experience we delivered, and I apologize for that.

The first two days of the expansion were not a great experience, with many of you facing high queues or significant gameplay problems. We worked around the clock to tackle the demand issues and technical challenges, and fortunately things started looking better on Saturday. While millions of you were able to get in and play over the weekend, with many already reaching level 100, others still ran into very lengthy queues, particularly on the highest-population realms.

To help address this, we’ve expanded the new instancing tech we used to improve queues on Saturday and we’re continuing the process of applying that to raise the capacity of all realms again. This will result in approximately double the prelaunch capacity on each realm, which should greatly reduce queue times for most realms if not eliminate queues altogether.

In recognition of the difficulties so many of you ran into when trying to play over the first few days, we're adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14. Things are already in a much better place than they were going into the weekend, so I hope you’ll now be able to focus on having a ton of fun with this expansion.

I also hope you'll accept my apology and keep your faith in us. The support voiced by many of you as we worked through the challenges was immensely appreciated. We're extremely grateful to be part of such a passionate community. We love World of Warcraft, and we're very proud of this expansion, so stumbling out of the gates like this was very disappointing for all of us.

On behalf of the World of Warcraft development team, as well as everyone at Blizzard, thank you all again for your patience and understanding.

See you in Draenor.

Sincerely,
J. Allen Brack
Executive Producer, World of Warcraft
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100 Human Death Knight
14465
18/11/2014 18:58Posted by Nethaera
In recognition of the difficulties so many of you ran into when trying to play over the first few days, we're adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14.


Think many people wanted this.
+1
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100 Gnome Mage
19605
Well that is welcome.

Many will appreciate this.

Thanks for being so upfront,
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100 Troll Druid
1620
Thank you so much for this.
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100 Human Warrior
9865
Cool, thank you. I hope for both the players and you guys at Blizzard that the next major launch is smoother.
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100 Worgen Death Knight
17850
╱╱┏╮
╱╱┃┃
▉━╯┗━╮
▉┈┈┈┈┃
▉╮┈┈┈┃
╱╰━━━╯
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MVP
100 Gnome Mage
17165
18/11/2014 19:04Posted by Zauru
18/11/2014 18:58Posted by Nethaera
In recognition of the difficulties so many of you ran into when trying to play over the first few days, we're adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14.


Think many people wanted this.
+1


Indeed. Both happy and surprised to see this here. I know some people won't find 5 days enough time and the complaints will still go on but it'll be nice to be able to refer to this thread that they did apologise and gave some compensation. Very happy Gnome right here.
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100 Draenei Shaman
8350
That is much more like it. Thank you Blizzard, and please keep on working on increasing the stability there are still issues with Garrisons.
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85 Draenei Priest
6430
Queues I can live with. Nothing strange when it comes to new expansions. Been playing since vanilla so well. But it does seem to me that the biggest problem this expansion is the Garrison. Everything is going smooth then BAM Garrison...

5 days of extra time, I salute you, but I don't really care. I just wanna play the game. :)
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98 Night Elf Hunter
8655
Thank you!
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94 Worgen Hunter
9110
Im so sorry to say, but for me personally, it's simply just too late. My game time ran out this morning, having mixed emotions to buy game time or wait for you to add it was too much of a hit and miss, as we've heard nothing on this for the past few days, so I decided to buy game time, this issue should have been long resolved and fixed and costed me and many more players even MORE money than we've initially spent in the past week.

Learn from your mistakes.
Edited by Fxnta on 18/11/2014 19:11 GMT
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100 Human Warrior
5585
Cheers!
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100 Night Elf Hunter
12120
Didn't expect or want anything, but its a very nice gesture. Many thanks guys!
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100 Draenei Shaman
6070
However generous this is, I have the feeling I am a bit left out. My characters now are stuck again and since I pay every half year, a subscription 'refund' in terms of 5 days of game time does not apply to me or does it?
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100 Orc Monk
11670
I thank you Blizzard,
I was not going to ask for extra game time but I am glad you did this :)
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100 Draenei Shaman
11940
the launch was unfortunate but it is an awesome expansion. apreciated
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100 Night Elf Druid
9385
Didn't get my game time o.0
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MVP
100 Human Priest
5765
*Thumbs up*

This is a fantastic expansion, it's a shame that the technical problems soured the experience for many, because otherwise I think the reception would have been overwhelmingly positive. Thank you for the explanation, the response, and the gesture of free game time.

And thank you to all the staff who will have had to work very long hours, no doubt.
Edited by Lumatar on 18/11/2014 19:52 GMT
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100 Pandaren Monk
12545
Thanks!
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90 Blood Elf Mage
7680
Your gesture means a lot! Can't wait to experience the content, it seems awesome!
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