World of Warcraft

You can now follow all Blizzard Entertainment Customer Support Europe news and updates on Twitter! Just head over to @BlizzardCSEU_EN, (http://twitter.com/BlizzardCSEU_EN) where we will be providing updates on maintenance, service issues and outages. We will also endeavour to bring you all the latest news and relevant support information on current world (of Warcraft) events. The feed is available in English, German, French, Spanish and Russian.

If you have any feedback for us regarding our Twitter feed then please email it to CSTwitterFeedbackEU@blizzard.com.

As you may have noticed, we like to use a lot of #tags on our CS Twitter feeds. Not only does this help to spread our messages to as wide an audience as possible, but it is also a helpful consolidation tool for our community. Although the concept of #tags is a very natural one, and tags (and the way they are used) generally evolve over time, we do have a few set tags that we regularly use on our feeds.

To help newcomers and clear up any confusion, here is a list of the #tags we most commonly Tweet.

Universe tags:

#Warcraft
#Diablo
#StarCraft

Game tags:

#WoW
#D2
#D3
#SC2
Etc...

Forum tags:

#CSforum – Refers to this forum.
#TSforum – Refers to our Technical Support forum. This is usually preceded by a game tag so you know which Technical Support forum it is speaking about.

Support tags:

#WoWtip – Helpful tips for #WoW!
#SC2tip – Helpful tips for #SC2!
#D3tip – Helpful tips for #D3! (Coming soon).
#CStip – Suggestions and advice on helping you get the most out of our support services and resources.
#maint – Maintenance. Primarily used to announce maintenance/rolling restart schedules and provide necessary updates during maintenance downtime.
#patchday – A special tag that we only use on #WoW patch days. This makes it easier to find and access all relevant information if you are experiencing issues with the latest patch.
#BlizzStore – Tweets referring to the Blizzard Store will use this tag.
#Bnet – Battle.net! Obviously!
#WoWevent – Primarily used in relation to World of Warcraft’s seasonal in-game events.
#TotW – Thread of the Week. A chance to highlight a particularly useful or interesting thread from one of our support forums.
#safegaming – Educational Tweets, raising awareness of the importance of computer and account security.
#hotfix – If we need to communicate hotfix updates for #WoW, we will do it using this tag.
#realmrestart – Realm restart incoming! Check the message body for details on which realm(s).
#authissues – Battle.net or game-wide authentication/log-in issues.
#WoWtech – Tweet will contain tech-related advice or tips.

Fun tags:

#geekout – A chance to geek-out with us and the rest of the community about your love for Blizzard games.
#kudos – A tag to use when sharing your positive Blizzard CS experiences on Twitter.
#feedback – Self-explanatory. Does NOT refer to the Shaman spell.
#FFFriday – Fun Fact Friday. A little behind-the-scenes titbit about Blizzard CS.
#TriviaTuesday – A quick 1-day quiz about our games, support services or policies.
#CStrivia – Basically the same as #TriviaTuesday, just not on a Tuesday.

More to be added as required...