Got hacked and Banned

(Locked)

10 Dwarf Priest
0
Yeah it happened last night. I woked up and logged in and found that my account had been hacked. All my gear and money was gone. I wrote a ticket about this and 5 min after i got banned. Also in my mail were a paid transfer note that was made and after that cancelled. When i now try to lig in, it tells me i'm banned and i should go to http://www.wow-europe.com/en/misc/banned.html but that takes me to http://eu.battle.net/wow/en/game/. I suck at these technical things but i want my account back. I changed the password but i still have no clue how my account got hacked.

I would appreciate help on this one
- World of Warcraft
90 Worgen Death Knight
14390
You should have received an email regarding the ban. - Please make sure you have gotten one, and check your Spamfolder aswell. :-)

And please do check the following topics, especially the first one:-

(Sticky) ►► Account Hacked/Stolen? CLICK HERE! ◄◄
http://eu.battle.net/wow/en/forum/topic/900641512

(Sticky) [Guide] How to SCAN and SECURE your PC
http://eu.battle.net/wow/en/forum/topic/900641537
Edited by Gontier on 24/02/2011 10:06 GMT
10 Dwarf Priest
0
Thank you Gontier

"This account was closed because one or more characters were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for "real-world" currency. This exchange process negatively impacts the World of Warcraft game environment by detracting from the value of the in-game economy."

Yeah. Got this in my mailbox. I also read those stickys but I couldn't found any speak how to get my account back. Or then I just missed it somehow. Is there any way getting my account back?
- World of Warcraft
90 Worgen Death Knight
14390
Of course there is! And that email is meaning that the person who hacked your account was using it for exchanging gold in-game for in real life money.

I suggest you to contact the Account and Payment department. Calling goes very quick and they have the most friendly Customer Service. :-) But the choice is yours!

Just make sure you explain it that your account was hacked aswell - and the person who hacked you, made you get the ban.

Account and Payment Support
http://eu.blizzard.com/support/article/23210
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[Guide] How to call Blizzard
http://eu.battle.net/wow/en/forum/topic/900641450
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Webform
http://eu.blizzard.com/support/webform.xml
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Customer Service
Some sound advice from Gontier for you there Sauli.

I am sorry to hear of what happened to you, but there is no need to panic. We will do our very best to recover your account for you and correct any damages caused by the malicious 3rd party (including any account actions accrued during the intrusion).

The webform is the way to go at this point and I wish you the best of luck. =)
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