Contacting GM

85 Night Elf Hunter
1925
Hi,

Sorry I am new at this game, can someone tell me how to contact a GM through webiste ? There is something wrong with my character or account. Page 100% loads during my login but when It loads, I cant see or move, just loading page.

Thanks
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90 Night Elf Druid
6270
If you can log other characters (or make a new one to log in) you can make a "ticket" ingame to contact a GM. Mention which character is stuck (be sure to use the word stuck) and ask them to move the character for you.

How to contact a GM (and how to recognise if it's a real GM contacting you) can be found here:
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=17396
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When a page 100% loads but is then stuck it often means you have large internal latency in my experience, if you wait longer would it dc?
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85 Night Elf Hunter
1925
Um well I didnt wait for that long. It just stops there thats it and I just got a Fatal Eror when it 100% loaded. But I got it just one time. I joined the game again 2 min ago but It got frozen again.. Maybe I have internal latency.. I dont know. How can I fix that ?
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85 Human Priest
8510
Send in a ticket from a different character, like Ellifara said :)
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Blizzard Employee
Hello Naskatr,

As well as submitting a ticket from one of your characters that you are able to login on (or a new character altogether, if that works) requesting to have your ‘stuck’ characters moved to safety, it might be worth you taking some time to perform a UI reset in order to clear and remove any temporary game files that could be causing these problems for you;

Reset UI - WTF, Cache, and Interface folders & Repair Tool
http://eu.battle.net/wow/en/forum/topic/900641315#3

Good luck! :)
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