Customer Service
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Edited by Natryndon on 14/01/13 10:42 (GMT)
Please note that new forum posts regarding compromised accounts will usually be locked and directed to this thread. We ask that you carefully review the material here before posting new questions. Additionally, we will delete off-topic comments from this thread so that posts from those in need of assistance do not get buried.
———————————————————————————————————————————————— TL;DR? We've turned the instructions here into a video on YouTube! http://www.youtube.com/watch?v=ZWrOGRfMU6k ———————————————————————————————————————————————— If you’re reading this thread it’s likely that your account has been compromised, and your items and gold stolen from it. Don’t panic! Our customer service representatives are available 24 hours a day, 7 days a week to assist you. CLICK HERE FOR INSTRUCTIONS ON HOW TO PROCEED IF YOU BELIEVE THAT YOUR WORLD OF WARCRAFT ACCOUNT HAS BEEN COMPROMISED! Account security is of the utmost importance. As such, we want to arm the Heroes of Azeroth with the knowledge they need to ensure the accounts they play remain safe, secure, and in the right hands. We highly recommend that you review the guides and FAQs below and follow the helpful tips to make sure that your computer and your gaming accounts remain secure.
We care about the security of your Battle.net accounts; in fact, it is one of our top priorities. We want Battle.net accounts to be a worry-free and convenient way to access all your Blizzard Entertainment games and connect with your friends; keeping your account safe and secure is an important goal for us. We hope that the helpful resources above help to achieve that goal. Finally, remember that buying gold and/or power levelling services can severely impact the security of your account and lead to it being compromised. Please don't do it! If you have any additional questions not covered in the guides, FAQs and videos linked above, feel free to ask the community below. However, please remember not to post your account name or password here in this public forum! |
#1
21/06/2011
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hey am been hacket but are was have a lvl 46 hunter there is been movede to a ohter account can any one help ?
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I would suggest you contact Accounts & Payment Support (Ideally via a webticket) and explain the situation to see if they can help. ********************************************************************* Customer Support Site https://eu.battle.net/support/en/ticket/submit ********************************************************************* Account and Payment Support http://eu.blizzard.com/support/article/23210 ********************************************************************* [Guide] How to call Blizzard http://eu.battle.net/wow/en/forum/topic/900641450 ********************************************************************* |
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kk thansk
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I logged in today after a few days of being away to discover my account has been hacked.
My two best geared characters have been robbed. I've reported this and am awaiting a response but is there anything else I can do to help speed up this process? |
Customer Service
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Hello Dambob,
If you’ve already reported the situation to us then you’ve done precisely the right thing, but I’m slightly confused by your desire to speed things up as it looks like the investigation and restoration of your account and lost items was already completed about an hour ago. :) Please ensure that you check your registered email, as you’ll likely have a password reset mail waiting for you (potentially in your ‘Junk’ or ‘Spam’ folders, so please check there also!), and finally please make sure you’ve taken the opportunity to fully scan and secure your PC before you access your account once more. The following thread should hopefully prove helpful with this; [Guide] How to SCAN and SECURE your PC - Part II http://eu.battle.net/wow/en/forum/topic/1820913657 |
#16
25/06/2011
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Edited by Nephadne on 26/06/11 16:32 (BST)
Dear Support Team!
My accont was hecked today and the hecker start to two carackter transfer Vikicica 85 dk and Sztani 85 Priest try to move to Anub arak pls stop it. And Vikicica cant get back the stolen eqipment can u get back to me im veary happy. Here is the transzver ID <snip> <snip> Best whishis Károly György Sztankó Edit: I’ve removed the transaction information from your post here, as there’s no need to have details like this visible on a public forum. |
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Customer Service
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Greetings Sztani,
I’m sorry to hear about your account compromise, but I notice that our support team appears to have already been able to reverse these Character Transfers (as well as completing the investigation into any lost items or gold as a result of the incident) much earlier this morning, several hours before you made this post even. :) You should hopefully have received at least a web ticket response to your original report, but likely also an email notifying you that the help request had been answered, and if you check your characters you should already find them returned to their previous state prior to the compromise. If you notice any other issues, however, please don’t hesitate to submit a further in-game or web ticket! |
#18
26/06/2011
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Hello i'm trying to help out a friend get his account back, i've successfully helped others retrive their lost accounts in the past. however i'm having trouble doing so this time around because the old email forms that were used up until recently, have all disappeared and all redirect to the battle net login page or the password recorvery page where you also needs to login. my problem is that no matter what all i get is that email/name combo doesn't exist. are there any other way for getting help that doesn't require me to login to the failed account?
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Customer Service
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Indeed Forbobssake, in fact this is covered in the Unable to Login section above:
Our account support team can usually help when you're simply unable to login. To contact them in these situations you'll need to use our Account Recovery Webform. This can be found by clicking on the Can't log in? link underneath your account name and password when trying to log into Battle.net. |
#20
28/06/2011
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