Topic (Sticky) ►► Account Hacked/Stolen? CLICK HERE! ◄◄
Isiadora
Ravencrest
Isiadora
85 Blood Elf Warlock
2420
Hello, blizzard, fellow gamers


3 days ago orso. the account of my friend was hacked

" http://eu.battle.net/wow/en/character/ravencrest/Sakyro/advanced "

Well this user and i have been friends for allong time .
On steam he won a prize by playing tf2 (clan server)
This Prize containted . A wow account. the "vanila" version and a 1 Year subscription .
The "Brunging crusade", "Wrath of the lich king" And "Cataclysim " where bought by an other friend of his . So that he could play. with us.

Unfortnually he got hacked. And he had allot of trouble trying getting his account back. because he had no idea what people filled in with his account . It was a prize he had no idea.. what i could have been. and what the code was . now he is constatlly talking to me and QQ about his account so i kinda , was getting sick of it and, i just want to kill deathwing with him (in 4.3). and i want this to end . i know blizzard can be very serius about this.

But cant you guys see that on one day. Suddenly the e-mail,password changed and gold.mats. perhaps gear. are trown away. and suddenly his subsribtion ended .
Kinda strange eh ?
And with all this "Steam" situation it's not a big suprise .

He's a good and kind guy .he is one of those annoying rule guys.And violating the Terms of service is totally not him

if you want his real info, you can e-mail me . Look i was hacked too. so i know how **** it is .

And just want to play the game again . With him

Look me him. and some other guy. we are big wow fans of wow. TCG,minis. the game it self.

So we would never violate, rules,laws or another sort

Please blizzard Reply as quickly as possible .

Yours Sincerely, Yubel
Gliondir
Darkmoon Faire
Gliondir
90 Night Elf Hunter
6785
The blues can't and won't handle these things over the forums because of obvious security and privacy issues. He'll have to contacting Account and Billing for this. That's the only way to go.

Accounts and Payment Support
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=23210

[Guide] How to call Blizzard
http://eu.battle.net/wow/en/forum/topic/900641450

Also let him read this very thread and also this one:

[Guide] How to SCAN and SECURE your PC - Part II
http://eu.battle.net/wow/en/forum/topic/1820913657

Both threads contain important information regarding compromised accounts.
Nephadne
Nephadne
Customer Service
Greetings Isiadora,

While I can obviously understand your sympathy and concern for your in-game friend, I’m afraid Gliondir is correct in stating that we’re regrettably unable to discuss matters of this kind over a public forum, especially not with the account holder of the account in question.

I should perhaps warn you that if your friend isn’t the person whose name is registered on the account he’s trying to retrieve, it may indeed not be possible for us to return control to him, but it sounds from your description as though he’s already in contact with our support team about the situation.

If this is the case then he’s already doing the right thing, and I’m afraid I can only recommend he continue with his appeal and provide us with as much of the requested information as possible. Best of luck to him either way. :)
Isiadora
Ravencrest
Isiadora
85 Blood Elf Warlock
2420
well, atleast i gave it a shot. Then ill guess i have to play another game then .
Would be alttile lame-ish if i still continued playing this game. and he will not so.

Anyways thanks for the help, and time . Cya around
Shateredtusk
Jaedenar
Shateredtusk
90 Tauren Warrior
4290
i just loged in and found myself guildless and with 40gold left i changed my password but don't know if i need to do anything else
Nephadne
Nephadne
Customer Service
Greetings Shateredtusk,

Aside from also opening a ticket to let our support team know about the situation, so that they can help restore any losses for you, the most important thing to do now is make sure you’ve secured your account so that this doesn’t happen again in the future;

[Guide] How to SCAN and SECURE your PC - Part II
http://eu.battle.net/wow/en/forum/topic/1820913657

The thread above provides helpful step-by-step advice on scanning and securing your system, so please do take a look. :)
Dzsadd
Agamaggan
Dzsadd
90 Undead Warlock
4440
Hy my frend is account this stolen. please view. "Hello
Please Help me!!!!
kb 4 hours before is the account thiefing.
(sorry. speaking very bad) another dont login the account. this characters is available i seeking visit plshttp://eu.battle.net/wow/en/character/agamaggan/Soregon/simple so i very new player i dont think PLEASE HELP ME give back the account..." please help you. thanks
Dzsadd
Agamaggan
Dzsadd
90 Undead Warlock
4440
Thank you... The small problem. I registered the original e mail adress. and new account this recovery. The (old account) is lost. This i have the original box, cd and key on Battleshests and lich king. Or cataclism 30 day. Please help me. i am afraid and cry:(
Dzsadd
Agamaggan
Dzsadd
90 Undead Warlock
4440
u.i. I am Varga Árpád. so my friend is the acc or pass so to talk with them
Gliondir
Darkmoon Faire
Gliondir
90 Night Elf Hunter
6785
Edited by Gliondir on 05/12/11 07:33 (GMT)
Your friend has to contact Account & Billing, either by phone or webform. The blues won't handle this over the forums because of obvious privacy and security issues.

By the way, if I understand you correctly in your 2nd post, you are trying to create a new account? That's not needed. Just let your friend contact Account & Billing and they will try to recover his current account.

Accounts and Payment Support
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=23210

[Guide] How to call Blizzard
http://eu.battle.net/wow/en/forum/topic/900641450

Also let him read this very thread and also this one:

[Guide] How to SCAN and SECURE your PC - Part II
http://eu.battle.net/wow/en/forum/topic/1820913657

Both threads contain important information regarding compromised accounts.

Edit:
I forgot to tell you its best to remove your name from your last post.
Soregon
Agamaggan
Soregon
87 Blood Elf Mage
6030
Thank you to the some people the my problems helped.
The my language is this would be a thank you. Köszönöm minenkinek aki segitett visszaszerezni a accomat.
Melwyn
Arathor
Melwyn
6 Troll Rogue
0
Dear Blizzard Costumer Support.

Today, without any warning my World of Warcraft account has been closed do to "Policy Violation - Advertisement and Spamming".
I just bought the game some days ago to try it out, and i can only think of 2 cases that might cose the problem. The first that i might got hacked and someone else spammad in my name, the other is that i'm triing out various "addons" so it might probably be an addon virus. I'm going to change my password and delete my addons so i'd like to have some help with this problem.
Here is the massage i got:
***Notice of Account Closure***

Account Name: WOW1

Reason for Closure: Terms of Use Violation -- Exploitative Activity: In-Game Chat Policy Violation - Advertisement and Spamming

This account was closed because a character on the account repeatedly abused World of Warcraft's in-game chat system. This abuse includes advertising third party services/websites and repeatedly spamming in-game chat channels. Abuse of this nature pollutes chat channels shared by all players and harms the game environment as a whole.

You may not perform activity that we consider to be damaging to World of Warcraft. Engaging in such activity violates the World of Warcraft Terms of Use (http://eu.blizzard.com/company/legal/index.html).

Any recurring subscriptions on this account have been suspended to prevent further monetary charges.

For any disputes of this action or further information on Exploitive Activity, please visit the Exploitative Activity FAQ and contact page here: http://eu.blizzard.com/support/article/41654

Regards,

Customer Services
Blizzard Entertainment Europe
http://eu.battle.net/wow/en/
Gliondir
Darkmoon Faire
Gliondir
90 Night Elf Hunter
6785
Melwyn,

If you believe you received this ban because the things happened while your account was compromised, you'll have to contact Account & Billing. They are the only ones why can review this and un-ban you.

Accounts and Payment Support
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=23210

[Guide] How to call Blizzard
http://eu.battle.net/wow/en/forum/topic/900641450

I would also advice you to read this very thread and the following one. They both contain info about compromised accounts and account security.

[Guide] How to SCAN and SECURE your PC - Part II
http://eu.battle.net/wow/en/forum/topic/1820913657
Natryndon
Natryndon
Customer Service
Edited by Natryndon on 06/12/11 10:11 (GMT)
Hello Melwyn and welcome to Azeroth! Sorry things are not going that well for you so far...

You will be pleased to hear, however, that we have investigated the incident, removed the account action, unlocked your account, reset your password and fixed all the damage caused.

I strongly advise you have a read through this very useful guide so that you can limit the chances of this happening again:

[Guide] How to SCAN and SECURE your PC - Part II
http://eu.battle.net/wow/en/forum/topic/1820913657

Have a fun day!
Melwyn
Arathor
Melwyn
6 Troll Rogue
0
Edited by Melwyn on 06/12/11 21:00 (GMT)
Thank you so much for your help and advice I'll be careful next time. Let us enjoy this great game.
Natryndon
Natryndon
Customer Service
Have fun!
Zhoulders
Stormreaver
Zhoulders
90 Orc Death Knight
9370
Hi

I would like to know about Blizzard's policy towards hackers activating someones account after hacking it. Cause i've heard many cases when Blizzard has removed the game time from stolen accounts. Isn't that game time still legally bought and should not been taken away that lightly?
Gliondir
Darkmoon Faire
Gliondir
90 Night Elf Hunter
6785
Edited by Gliondir on 09/12/11 10:09 (GMT)
Hi

I would like to know about Blizzard's policy towards hackers activating someones account after hacking it. Cause i've heard many cases when Blizzard has removed the game time from stolen accounts. Isn't that game time still legally bought and should not been taken away that lightly?

Most of the time the game time is bought with fraudulent credit card information, which results in a charge back. So no, it isn't legally bought.
Natryndon
Natryndon
Customer Service
Gliondir is correct, in almost 100% of those cases, no actual money is transferred due to the fraudulent use of payment details and therefore the game-time logically has to be removed.
Zhoulders
Stormreaver
Zhoulders
90 Orc Death Knight
9370
Thank you for a satisfying answer :)

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