World of Warcraft

We have made an update about the Annual Pass Beta Invite which can be found here.

http://eu.battle.net/wow/en/forum/topic/3888940471

Our extremely popular World of Warcraft Annual Pass offer has been updated in preparation for the forthcoming Diablo III launch, so now’s the time to sign up for it if you haven’t done so already!

We’ve also taken a few moments to update this sticky topic with a few additional points, the recently amended eligibility criteria and the updated Terms of Use for the promotion.

Please Note: There are several limitations on which accounts will be able to participate in this scheme, so if you’re receiving the message that your account or accounts are not eligible then please take a moment to read through our updated official FAQ;

World of WarCraft Annual Pass FAQ
http://eu.battle.net/support/en/article/world-of-warcraft-annual-pass-faq

If, after having done so, you are certain that you meet all the eligibility criteria, but still cannot sign up for the Pass, you’re then welcome to get in contact with our Account and Payment team for further advice (contact information can be found at the bottom of this sticky).

Please be aware, however, that our Accounts team will not be able to bypass any of the updated eligibility criteria, so we would discourage players from making requests of this kind.

————————————————————————————————————————————————

Some Commonly Asked Questions – A Reference Guide

NEW!
So, you said the eligibility criteria has changed? What’s different now?

The original criteria, requiring an account to have been created prior to a certain date, and players to have reached the age of majority within their country of residence before said date has been updated so that even more players can take advantage of this fantastic offer.
The new “cut off” date is now March 13, 2012, so newer players that meet all the other eligibility criteria should now be able to sign up!

NEW!
Has anything else changed?

Yes, in fact.
Now that the release date for Diablo III has been officially announced, the Annual Pass has been given a definite end date, beyond which it’ll no longer be possible to sign up.
The new end date for the promotion is April 30th, 2012, so if you’re interested then make sure not to leave it too late.

NEW!
What’s this I hear about the Mists of Pandaria Beta having started? I’ve signed up for the Pass, so surely I get my invitation now, no?

Yes, these invitations will now start to be sent out to those players registered to the WoW Annual Pass, but we’ll be sending the invites out in waves, so it may take a little time to get round to everyone.
In general terms, however, Annual Pass subscribers will be added to the Beta in order of seniority, so those with the longest active WoW subscriptions are likely to receive their invitations in the earlier waves.
Please do not contact customer support asking for your Beta invitation to be expedited – we will not be able to manually flag players or accounts for Beta access.


Where’s the option to pay for 12 months in one go. I can’t find it!

There isn’t actually an option to pay in one lump sum – you simply create a recurring subscription payment for the account in question, and you’ll continue to be billed as normal for the duration of the 12 month contract.


But you said I could use prepaid gamecards to fulfil the 12 months?

Yes, that’s correct. You will, however, need to register a credit card against the account to sign up as a guarantee that subscription will be maintained for the full year. If you then choose to add prepaid gamecards to the account, these will take priority over your credit card subscription and, if you add sufficient time (or time before each credit card payment is due), you won’t be billed at all on your card.


What about my current subscription? Do I need to cancel it? I don’t want two subs on the same account!

No need to worry about any previous subscription – anything you select in signing up for the Annual Pass will simply become your new subscription and continue when your current paid gametime expires.


My payment method isn’t listed! Why not?

Please be aware that payment types that do not allow a recurring subscription to be set up will not count towards the requisite credit card subscription you’ll need to set up on the account. You can, as mentioned above, still pay for your gametime using other methods, but we do need a credit card attached to you account as well, as a guarantee.


Can I use my free month from Recruit A Friend or Scroll of Resurrection for this?

If you are trying to use the free month at the start of the contract and have not yet paid, then they would not count. However if you are already in the middle of the contract and get the reward during this time, this will contribute towards your 12 months.


It’s telling me that my account isn’t eligible – I don’t understand!

Please see the top section of this sticky, as it contains information on how to get in touch with us if your account still isn't eligible and, having read the restrictions, you believe that it should be.


Ok, I’ve changed my mind, and I’d like to cancel the WoW Annual Pass (and my subscription that goes with it). Can I do that?

In general terms no, you won't be able to cancel, and the contract specifies this as part of the agreement. If you believe you have an exceptional set of circumstances that warrant further consideration, however, you’ll need to get in touch with our Account and Payment team directly for further assistance – the contact details can be found in the section at the bottom of this sticky.


When do I get all my goodies from the promotion? Do I have to pay for a full year’s worth of WoW subscription first?

Nope, as stated in the FAQ, this is a contract that you’ll continue to keep paying a recurring subscription for the next 12 months.
This means that, as long as you keep your payments up, as soon as the relevant items become available they’ll automatically be added to your account. Please note that the Tyrael's Charger mount takes up to 72 hours after activation to arrive.


What happens if I can’t pay at some point during the promotion? Will I lose everything?

This one’s a little tricky to answer, as it’s likely to depend on your particular set of circumstances at the time (should this happen).
Obviously, the agreement is that you maintain recurring subscription for the full year, but if for some reason you realise that this won’t be possible then you should please get in touch with our Account and Payment team immediately so that they can discuss options with you.


What happens if my account is banned?

If you break our Terms of Use and we unfortunately have to ban the account then due to the payment stopping, this would cancel the contract and you would also lose access to Diablo 3, the mount and the beta access. Be aware that temporary suspensions would not affect this.


What happens if I'm compromised?

If you are compromised during the 12 month period, this will be taken into consideration during the recovery process.
Please make sure, however, that after you’ve regained access to your account, you check to make sure that you still have an active payment method attached to the account, to avoid the potential for your contract lapsing accidentally.


I have a query that you haven’t answered in this mini-FAQ or the main one! Heeeeeeeelp!

We’ll be adding to this sticky throughout the day with any other frequent questions, but in general terms it’s likely best that you contact our Account and Payment team directly. Contact details for them can be found in the bottom section of this sticky.

————————————————————————————————————————————————

You're still welcome to contact our Account and Payment team for further assistance with any other queries or questions you may have;

Account and Payment Support
http://eu.battle.net/support/en/article/account-and-payment-support

Blizzard Customer Service Website
https://eu.battle.net/support/en/ticket/submit

World of Warcraft Annual Pass Terms of Use (As of 2012/03/13)

This is a limited time offer which commences on March 13, 2012, and ends on May 1, 2012.

Offer void where prohibited or restricted by law. To receive a license to play the a standard edition version of Diablo III, and an opportunity to download a standard edition version of Diablo® III for free from Blizzard Entertainment S.A.S. (‘Blizzard Entertainment’) via the participant’s Battle.net account, as well as the ‘Tyrael’s Charger’, World of Warcraft in-game mount and the opportunity to participate in the beta test for the next World of Warcraft expansion, you must: (i) be a resident of a country located in Europe; (ii) be of the age of majority in your country of residence on or before March 13, 2012; (iii) have registered a World of Warcraft Account with Blizzard Entertainment, or have added a World of Warcraft license to a Battle.net Account which you registered with Blizzard Entertainment on or before March 13, 2012; (iv) you must register, or have previously registered a Battle.net account with Blizzard Entertainment (‘Account’), and provide Blizzard with a valid credit card, or have set up a direct debit payment method, which can be used by you to purchase World of Warcraft subscription game time on a recurring basis to participate in this offer; (v) not have any chargebacks initiated by you against payments made on the Account or any World of Warcraft account registered with Blizzard; and (vi) agree to maintain the World of Warcraft license associated with this offer fully paid up and in good standing with Blizzard Entertainment for a twelve (12) month period beginning on the day you sign up for the offer (the ‘Twelve Month Commitment’). Blizzard Entertainment accepts no responsibility for registrations which, due to a technical error or any other reason, are not delivered or which are delayed.

Note that any World of Warcraft subscription game time currently existing on your Account as of the day you sign up for the offer, will be credited towards the Twelve Month Commitment, and any World of Warcraft subscription game time purchased and redeemed, or earned through promotions, or otherwise provided to you by Blizzard Entertainment during the Twelve Month Commitment, will be credited towards the Twelve Month Commitment. Provided you fulfill the requirements stated herein, if you obtain a Diablo III Collector’s Edition version of Diablo III and add the license to the Account during the Twelve Month Commitment, four (4) months of World of Warcraft game time will be added to your Account. If your World of Warcraft subscription lapses during the Twelve Month Commitment, or if you fail to make any required payments or timely payments, Blizzard may, in its sole discretion, terminate your participation in this offer, including, without limitation, a termination of your license to play Diablo III. 25 year game time cards issued to employees of Blizzard Entertainment may not be used to meet the Twelve Month Commitment required by this offer.

Provided that you fulfill the requirements stated herein, Blizzard Entertainment will: (i) Upon the release of World of Warcraft Patch 4.3.0 to the public EU World of Warcraft servers, add a Tyrael’s Charger mount to your Account; (ii) upon the EU retail launch of Diablo III in your country of residence, add a standard edition Diablo III retail license to your Account, and provide a link where you may download a standard edition version of Diablo III; and (iii) flag the Account so that you will automatically receive an invite to the beta test for the next World of Warcraft expansion product. Note that the standard edition Diablo III retail license that will be added to your Account will be consistent with the regional World of Warcraft license that you selected to use to participate in this offer.

Minimum purchase amount (subscription fee for the 12 months World of Warcraft game time) necessary to qualify for the DIABLO III OFFER. Does not include tax. No adjustments will be made on prior sales. LIMIT ONE FREE STANDARD VERSION OF THE STANDARD EDITION DIABLO III PRODUCT LICENSE AND ONE OPPORTUNITY TO PARTICIPATE IN THE BETA TEST FOR THE NEXT WORLD OF WARCRAFT EXPANSION PER ACCOUNT. Eligible participants who have multiple World of Warcraft licenses associated with the participant’s Account may participate in the offer for more than one of their World of Warcraft licenses and will receive one (1) standard edition Diablo III license that will be added to their Account, one (1) opportunity to participate in the beta test for the next World of Warcraft expansion, and a World of Warcraft in-game mount for each World of Warcraft license for which the participant has agreed to the Twelve Month Commitment. No substitutions or cash equivalents. This offer is only valid through the Battle.net online gaming platform, located at www.battle.net. Participants bear costs of the Internet connection.

Blizzard Entertainment is liable in accordance with statutory law (i) for damages arising as result of an injury to life, limb and/or health; (ii) in case of intent; (iii) in case of gross negligence; and/or (iv) in case Blizzard Entertainment is in breach of the requirements of the German Product Liability Act. Without limiting the aforementioned, Blizzard Entertainment may only be liable for slight negligence in cases of a breach of a ‘material’ contractual obligation in these terms and conditions. ‘Material’ obligations in this sense are obligations that are necessary for the fulfillment of the contract comprised by these terms and conditions, the breach of which would jeopardize the purpose of this contract and the compliance with which you may generally trust in. In such cases, the liability will be limited to the typical and foreseeable damages; in other cases Blizzard Entertainment shall not be liable for slight negligence.