Customer Service
|
Edited by Natryndon on 02/01/12 09:01 (UTC)
In our on-going quest to provide the most [EPIC] Customer Service ever, we’re proud to announce to you today that we’ve upgraded our Support Knowledgebase to be better than ever! Taking feedback from players and our support staff alike, you’ll find that the new Support Site is streamlined to provide you more information and a seamless line of contact to our Customer Support representatives.
You can find the brand new site here: http://eu.battle.net/support/ Among the most major changes, you’ll find:
Some of you who have used our Support Knowledgebase and articles in the past may be concerned about the migration to a newly designed website. Not to worry! All old support article links will automatically redirect to their new location. We invite you to check out the changes and experiment with the new website at your earliest convenience! Should you have feedback on the new site or wish to report any bugs or issues with its functionality, feel free to add to this thread, and don’t forget to tell all your friend’s about it too! |
#1
16/12/2011
|
|
Customer Service
|
Edited by Natryndon on 16/12/11 14:13 (UTC)
Frequently Asked Questions
The default option is ‘on’, so please be aware that un-checking this will also prevent you from receiving notifications in situations where this may become more important (retrieving a compromised or hacked account you no longer have access to, for example).
|
#2
16/12/2011
|
|
Edited by Gliondir on 16/12/11 21:35 (UTC)
From the other thread earlier today:
Edit: You can ignore this post, it is working now :) |
#5
16/12/2011
|
|
meh, i tried to get to add a game code, and cant, i just end up here :(
|
#6
27/01/2012
|
http://eu.battle.net/wow/en/forum/topic/3295160016 |
#7
27/01/2012
|
|
|
ahh, thanks a ton :D sorry if i posted in the wrong section, was in a hurry.. and dident want the payment from the card to be pulled this month.. so hoped for a fast fix, worked now :)
|
#9
28/01/2012
|
|
After a long time of research and painstaking investigation i have come forth to this simple conclusion. TLDR.
|
#10
30/01/2012
|
|
I have the problem that my friend is trying to resurrect my account using the Scroll of Resurrection, but for the last 2 days it has just come up with Service Unavailable. He has a active subscription, so it should work. Is their any chance you can fix it?
|
#11
05/02/2012
|
Customer Service
|
Greetings Disesty,
I’m afraid to say that what you and your friend are experienced isn’t a bug at all, and the Scroll of Resurrection feature has been deliberately disabled for a time while we perform some necessary maintenance on the service; Scroll of Resurrection Temporarily on Cooldown http://eu.battle.net/wow/en/blog/3322694#blog Unfortunately we don’t have any specific information or indications as to when the feature may return again but, as mentioned in the blog post, we’ll obviously make sure to announce it as publicly as possible once it’s back. Apologies for any disappointment this may cause you in the meantime, however. |
#12
05/02/2012
|
|
hi l would like to know how can l change the country of my battle.net account
|
#14
12/02/2012
|
|
Customer Service
|
Greetings Memixxe,
I don’t believe we’re aware of any specific connection problems having been occurring recently, so it might be worth looking into whether this could be an isolated issue or something that could benefit from some assistance by our Technical Support team. If you continue to experience connection issues, please don’t hesitate to check out our Technical Support Forum and post therein. :) Technical Support Forum http://eu.battle.net/wow/en/forum/874936/ Greetings also Lovelyalice, Unfortunately it’s not possible to manually alter one’s registered country within Battle.net Account Management, so I’m afraid you’ll need to get in touch with our Account and Payment team for further assistance in doing so. They’ll likely require proof of residency within the country you’d like to alter your account to (usually a utility bill will suffice), and once you’ve provided this it should be a simple matter for us to update your details. Good luck! :) Account and Payment Support http://eu.battle.net/support/en/article/account-and-payment-support |
#15
12/02/2012
|
