A. In many cases, the answers to questions posed on the forums have already been provided by Blizzard Entertainment employees, or are common knowledge for many in the community. However, answers by fellow players often go unnoticed while the original poster seeks a more official response.
In order to address this, we have instituted a program that has shown great success on other Blizzard forums: the MVP (Most Valuable Poster) program. A distinctive posting text color (green) is given to identified MVPs who answer other players' questions consistently and accurately. It lends a note of credibility to what they post; it allows players seeking answers to take what they say at face value, and frees up Blizzard representatives so that they can focus on their primary responsibilities.
Q. What does an MVP do?
A. MVPs promote constructive posting wherever they can. They contribute to the community and encourage polite discussion throughout the forums. When you see an MVP post, listen to what they have to say—they were also chosen for their knowledge of the game.
Q. Why didn't you select _____, someone who always gives great constructive feedback on X subject?
A. Please understand that MVPs are not class/race or community representatives in that sense; they are not chosen for their ability to criticize game mechanics and give feedback. They certainly can do this (and many do). The members of the Community Team are still your vehicles through which you should submit feedback by posting on the forums and in blog comments. We do not have a class/race representative system in place at this time and would prefer to hear all players' feedback instead of a select few.
Q. Why aren't MVPs the hardest of the hardcore players?
A. You do not have to be max level in World of Warcraft, at the top of the StarCraft II ladder, or have the best collection of items in Diablo III to answer the majority of questions on the forums clearly and accurately. You do not need a specific number of Achievement points to be able to direct players to the appropriate page on the website for their question, or to link to an answer already given by Blizzard. MVPs are chosen primarily for their demonstrated communication skills and helpfulness toward the community, and while some of them may also be top-ranked players in one or more Blizzard games, it's not a requirement.
Q. Why aren't MVPs distinguished by the forum they post in most frequently, or the Blizzard game they play most?
A. We request that all MVPs post only where they feel comfortable. With that said, a Battle.net account flagged by Blizzard with MVP status will display as such across all forums, and on all of our new Battle.net community websites. An MVP should therefore be considered a valuable contributor to the community wherever he or she is posting.
Q. How can I become an MVP?
A. Keep posting constructively, answering questions about the game, and encouraging discussion throughout the forums—we'll take notice. Be sure to follow the Code of Conduct as well!
Questions or concerns regarding the MVP program or its participants can be directed to WoWCMFeedback@Blizzard.com.