Lost my authenticator, and now?

85 Blood Elf Warlock
Hey guys i've need to format my phone and i've lost my authenticator, dont save the restoration numbers and now i cant log in , this account is from a friend of mine, sorry for my bad english.

Reply Quote
85 Worgen Druid
Hi there,

I can only advise you to contact the Account and Payment support department for help with this. They may be able to help you, as we can't.

Account and Payment Support

[Guide] How to call Blizzard

Battle.net Support - Ask a Question
Reply Quote
Blizzard Employee
As correctly stated by Danellos, you will need to contact our Account and Payment Support department.

Bear in mind that logging onto someone else's account is not allowed, I'd suggest that your friend avoids sharing account details with anyone.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Explain (256 characters max)