World of Warcraft®

ISP - BT Infinity

Country - England

Modem (and firmware version if known) - BT Business Hub Fibre (6.3.9.63-plus.tm)

Router (and firmware version if known) - BT Business Hub Fibre (6.3.9.63-plus.tm)

Network device (Driver version if available) - Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)

Type of connection used (Wireless / USB / Ethernet) - Ethernet

Operating System - Windows 7 64 bit

Security Software installed (Firewall, Anti-Virus) - Windows Firewall, Microsoft Security Essentials

Trace Route

Tracing route to 213-248-127-130.customer.teliacarrier.com [213.248.127.130]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms homeportal [192.168.1.254]
2 1 ms 7 ms 6 ms 217.32.145.0
3 8 ms 7 ms 6 ms 217.32.145.30
4 15 ms 14 ms 14 ms 213.120.181.190
5 15 ms 14 ms 13 ms 217.41.169.205
6 15 ms 14 ms 13 ms 217.41.169.109
7 15 ms 14 ms 13 ms acc2-10GigE-10-3-0.sf.21cn-ipp.bt.net [109.159.2
51.225]
8 29 ms 25 ms 26 ms core2-te0-12-0-6.ealing.ukcore.bt.net [109.159.2
51.135]
9 25 ms 25 ms 24 ms transit2-pos1-0-0.telehouse.ukcore.bt.net [62.6.
201.86]
10 22 ms 21 ms 22 ms t2as2-tge4-3.uk-lon1.eu.bt.net [166.49.214.145]

11 25 ms 23 ms 23 ms 166-49-211-34.eu.bt.net [166.49.211.34]
12 26 ms 25 ms 24 ms ldn-bb2-link.telia.net [80.91.247.93]
13 48 ms 45 ms 45 ms prs-bb2-link.telia.net [80.91.247.240]
14 44 ms 41 ms 41 ms ffm-bb2-link.telia.net [80.91.246.180]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Pathping

Tracing route to 195.12.244.181 over a maximum of 30 hops

0 JARVIS-PC.gateway.2wire.net [192.168.1.74]
1 homeportal [192.168.1.254]
2 homeportal [192.168.1.254]
3 217.32.145.30
4 213.120.181.74
5 217.41.169.205
6 217.41.169.109
7 acc2-10GigE-11-3-0.sf.21cn-ipp.bt.net [109.159.251.227]
8 core2-te0-12-0-6.ealing.ukcore.bt.net [109.159.251.135]
9 core2-pos5-0-0.telehouse.ukcore.bt.net [194.74.65.126]
10 t2as2-tge1-4.uk-lon1.eu.bt.net [166.49.214.129]
11 166-49-211-34.eu.bt.net [166.49.211.34]
12 ldn-bb2-link.telia.net [80.91.247.93]
13 adm-bb2-link.telia.net [213.155.134.173]
14 adm-b5-link.telia.net [80.91.246.101]
15 * * blizzard-ic-148932-adm-b5.c.telia.net [213.248.85.42] re
ports: Destination net unreachable.

Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 JARVIS-PC.gateway.2wire.net [192.1
68.1.74]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.1.254]
0/ 100 = 0% |
2 0ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.1.254]
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% 217.32.145.30
0/ 100 = 0% |
4 12ms 0/ 100 = 0% 0/ 100 = 0% 213.120.181.74
0/ 100 = 0% |
5 14ms 0/ 100 = 0% 0/ 100 = 0% 217.41.169.205
0/ 100 = 0% |
6 15ms 0/ 100 = 0% 0/ 100 = 0% 217.41.169.109
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% acc2-10GigE-11-3-0.sf.21cn-ipp.bt.
net [109.159.251.227]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% core2-te0-12-0-6.ealing.ukcore.bt.
net [109.159.251.135]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% core2-pos5-0-0.telehouse.ukcore.bt
.net [194.74.65.126]
0/ 100 = 0% |
10 32ms 0/ 100 = 0% 0/ 100 = 0% t2as2-tge1-4.uk-lon1.eu.bt.net [16
6.49.214.129]
0/ 100 = 0% |
11 24ms 0/ 100 = 0% 0/ 100 = 0% 166-49-211-34.eu.bt.net [166.49.21
1.34]
0/ 100 = 0% |
12 31ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb2-link.telia.net [80.91.247.
93]
0/ 100 = 0% |
13 36ms 0/ 100 = 0% 0/ 100 = 0% adm-bb2-link.telia.net [213.155.13
4.173]
0/ 100 = 0% |
14 35ms 0/ 100 = 0% 0/ 100 = 0% adm-b5-link.telia.net [80.91.246.1
01]
100/ 100 =100% |
15 --- 100/ 100 =100% 0/ 100 = 0% JARVIS-PC [0.0.0.0]

Trace complete.

Please Note

That the computer has undergone reformatting, with only world of warcraft installed, no add ons installed. The connection is shared with 1 other person whom does not suffer disconnections from the game at any time. There are no forms of disconnections on other programs during the times in which I disconnect from WoW. In addition I am not being disconnected from any other online games. Ports have been checked and fowarded. And finally during gameplay I am not running into walls or objects potentially triggering a known DC issue.

In terms of the disconnections themselves, they can vary in severity. At times I can play the game for approximately an hour before disconnecting, and at others (not impacted by peak times), only remain online for seconds or a few minutes until suffering a disconnection. After being disconnected once in any given day, further log ins lead to an increase in frequency of these disconnections, usually soon after the subsequent log ins. (Ie Approximately 10-15 seconds in game before disconnection).

World of Warcraft has been installed using the online downloadable client, and I have used the repair tool as a precaution yet nothing was flagged.

Hi,

So, I have undergone this process 2 nights ago, after doing it playing the game appeared smooth, I was able to play for approximately 3 hours without an issue until I logged off. (I did verify the IP had changed).

However the following morning the disconnections began again and the IP had changed again. I had repeated the process simply to check but the disconnections continued consistently and have done for the past 2 days.

Anything else that can be done or reasons for this?

Whilst potentially irrelevant to the disconnections I noticed today that my cooldowns don't appear to be in time with the game server, ie. stating they are ready 5-10 seconds before they are on 2-3 minute duration cds.

Thanks.

Bumping..