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Edited by Daydreamz on 02/05/12 13:51 (BST)
Hey, since yesterday im having problems with staying ingame. I am getting DCed after 2-5 min, it alters very much. Some times its within a minute and sometimes it takes around 5. Never had this problem before only started occuring yesterday. Read a bit on forums and did a trace. I've added all the ports i needed to my firewall so that isnt blocking it and neither is my anti-virus. Also occurs while playing SC2 besides World of Warcraft.
Help would be much appreciated! Location: Eindhoven - Netherlands Windows 7 32 bit Windows Firewall, Microsoft Security Essentials ---------------------------------------------------------------------------------------------- Traceren van de route naar eu.logon.battle.net [213.248.127.130] via maximaal 30 hops: 1 1 ms 1 ms <1 ms 1-176-ftth.onsbrabantnet.nl [88.159.176.1] 2 * * * Time-out bij opdracht. 3 * * * Time-out bij opdracht. 4 * * * Time-out bij opdracht. 5 2 ms 1 ms 1 ms te1-2.bb1-ehv-dor.edutel.nl [88.159.2.41] 6 1 ms 1 ms 1 ms te1-2.bb1-ehv-dor.edutel.nl [88.159.2.41] 7 9 ms 8 ms 9 ms xe-11-2-0.edge5.Amsterdam1.Level3.net [212.72.41.65] 8 9 ms 9 ms 8 ms xe-11-2-0.edge5.Amsterdam1.Level3.net [212.72.41.65] 9 10 ms 13 ms 9 ms 4.69.162.137 10 9 ms 54 ms 9 ms ae-1-51.edge4.Amsterdam1.Level3.net [4.69.139.138] 11 9 ms 9 ms 9 ms 4.68.70.30 12 6 ms 6 ms 6 ms adm-bb1-link.telia.net [213.155.134.166] 13 12 ms 11 ms 11 ms hbg-bb1-link.telia.net [213.155.133.39] 14 23 ms 99 ms 19 ms ffm-bb1-link.telia.net [213.155.135.136] 15 19 ms 19 ms 19 ms ffm-b10-link.telia.net [80.91.251.120] 16 * * * Time-out bij opdracht. 17 * * 192.168.0.1 rapporten: Het doelnetwerk is niet bereikbaar. De trace is voltooid. ---------------------------------------------------------------------------------------------- |
Blizzard Employee
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Hi there,
Can I ask for a pathping to your realm instead? That should show more details about what's happening with the connection: http://eu.battle.net/support/en/article/how-do-i-create-a-pathping-to-a-world-of-warcraft-realm |
#2
02/05/2012
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Ty for quick response and im on it :)
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Edited by Daydreamz on 02/05/12 14:01 (BST)
Tried it but DCed after 1-2 min so its kind of short;
------------------------------------------------------------------------- Traceren van de route naar 195.12.234.165 via maximaal 30 hops 0 PCMathijs [192.168.0.101] 1 1-176-ftth.onsbrabantnet.nl [88.159.176.1] 2 * * * Statistieken worden nu gedurende een periode van 25 seconden berekend... Van bron - hier Dit knooppunt / deze verbinding Hop RTT Verl./verzonden Verloren/verz. Adres 0 PCMathijs [192.168.0.101] 13/ 100 = 13% | 1 1ms 13/ 100 = 13% 0/ 100 = 0% 1-176-ftth.onsbrabantnet.nl [88.159.176.1] De trace is voltooid. ------------------------------------------------------------------------- Seems to me like router is blocking wow/connection to battle.net or something weird. I've never had this problem before and to my understanding nothing has changed the last couple of days. |
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Blizzard Employee
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There appears to be a 13% packet loss between on the way to the 1st hop.
Are you connecting using a wireless connection? If so, could you try switching to a wired one and testing? Also, it might be a good idea to check your router manufacturer's website for firmware updates. |
#5
02/05/2012
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I am using wired connection and did another pingtest and it said the same, only it was 0% loss this time instead of 13
Traceren van de route naar 195.12.234.165 via maximaal 30 hops ------------------------------------------------------------------------- 0 PCMathijs [192.168.0.101] 1 1-176-ftth.onsbrabantnet.nl [88.159.176.1] 2 * * * Statistieken worden nu gedurende een periode van 25 seconden berekend... Van bron - hier Dit knooppunt / deze verbinding Hop RTT Verl./verzonden Verloren/verz. Adres 0 PCMathijs [192.168.0.101] 0/ 100 = 0% | 1 1ms 0/ 100 = 0% 0/ 100 = 0% 1-176-ftth.onsbrabantnet.nl [88.159.176.1] De trace is voltooid. ------------------------------------------------------------------------- |
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Blizzard Employee
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That pathping looks better, although something's still blocking the connection, it'll just be security settings and shouldn't affect the game.
Are you still getting the disconnections now that the pathping is looking better? |
#7
02/05/2012
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yes, that pathping is also one of where i got disconnected
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Blizzard Employee
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Can you please go to the Options menu on the login page, choose the Network tab and then disable the option Optimize Network for Speed?
Also can you check your network adapter configuration against this guide: http://eu.battle.net/support/en/article/disconnects-unknown-entities-naked-characters-red-s-and-other-strange-things |
#9
02/05/2012
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If u delete all your WTF folders and such does it also reset ur keybindings ingame?
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Blizzard Employee
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No, keybindings are stored remotely.
Also you can just rename the folders, like to WTF2, Interface2, that way you can put them back again later |
#11
02/05/2012
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Deleting folders almost seemed to work, joined a bg but after 5-10 min i still disconnected
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Blizzard Employee
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We are experiencing some issues with disconnections at the moment, did you touch a wall or some 'bumpy' terrain? If so, that's something we're working on fixing and doesn't imply an issue at your end.
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#13
02/05/2012
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Edited by Daydreamz on 02/05/12 15:20 (BST)
I'll test it by just standing still in flat terrain, but it also happens when im joining custom games in SC2 so think it is related to my internet.
Standing in mage-tower atm, ill report back asap |
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What i can do aswell, is to try and connect with my laptop to see if the problem exsists in my router or if it is just the setup of my computer, maybe that's an idea?
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Blizzard Employee
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Aye, that's good - if it happens on both, it implies it's the connection / router and not an individual computer problem.
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#16
02/05/2012
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sat on my char in mage tower for ~25min , had 1 dc in the middle and 1 at that ended it at 25 mins. now im gonna try laptop to see if this stuff can be fixed : /
Since it is battle.net (SC2 also affected) i dont hope this problem consists 2 more weeks because if i get this stuff with Diablo 3 im gonna rage :p |
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Edited by Daydreamz on 02/05/12 16:11 (BST)
Upon joining Random bg on my laptop i got a dc and after relogging bk into the bg i managed to stay on for approxiately ~10 min before i got 2nd disconnect. I managed to play a full custom game of desert strike though, which was around 20-25min, (SC2) on laptop (had 3 major lagspikes of 1-2 sec in the game but w/e) withouth a DC. Trying again now to be sure of it not disconnecting
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mkay, 2nd test went just like the first one. No problems with Disconnecting on SC2 on laptop just a major laggspike once in a while, which could be my CPU acting up aswell since its laptop gaming. So it would either be WoW acting up or battle net servers
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