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I bought the annual pass a while ago with a recurring subscription and now it's says i haven't got any game time on my WoW does this mean i have to pay a extra £10 a month along side the annual pass or is this some kind of bug?
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Edited by Ñadya on 28/04/12 16:26 (BST)
Something probally went wrong with the payment.
Best thing is probally to contact account and payment support for that. Webform https://eu.battle.net/support/en/ticket/submit |
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Can you create a new subscription?
And is your Annual Pass still on your account? You can check via account management. |
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My Annual pass is still on my account and its saying i can buy more game time
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Then for whatever reason, your subscription has stopped.
Try getting another subscription - don't worry, you won't be made to pay twice. You don't have to pay for the Annual Pass; it's just an agreement that you will keep your account going for 12 months. Buy more game time, and this fills up Annual Pass time. |
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This is the date when my Gametime expired: Expired: 23/4/2012 13:11
and this is when my Annual pass ends: Ends: 22/3/2013 19:43 |
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The Annual Pass doesn't subscribe you to WoW or anything. It's just a promise that you will continue to pay for a year.
There is a short grace period in which you can go without paying, but since it is only a few days you should definitely get more game time soon, otherwise your Annual Pass may get removed, along with the bonuses of course. |
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Thanks for the help i also put a ticket in and they told me the same answer im just going to buy new game time this thread can be closed now :)
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No problems, happy to help. :)
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I had the same problem just now. I was on vacation this weekend and found that the payment had stopped 26.4 so 3 days frozen. I re-subscripted and atleast it not frozen anymore. Also made a ticket but it's not answered yet but I hope it didn't affect the annual pass.
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