I forgot my battle.net security answer

85 Undead Priest
2360
I want to reset my password because blizzard told me that my account is locked,and apparently I forgot my battle.net security answer .
Please help !
Reply Quote
MVP - World of Warcraft
90 Worgen Death Knight
14390
28/06/2012 16:14Posted by Rentless
blizzard told me that my account is locked

Out of curiosity, how did they "tell" you this? Can you still log into the game?

If not, then you'll have to contact the Accounts and Payment department if you don't remember your security answer or question. You can either call them or make a ticket here on Battle.net.

Account and Payment Support
http://eu.battle.net/support/en/article/contact
-------------------------------------------------------------------
[Guide] How to call Blizzard
http://eu.battle.net/wow/en/forum/topic/900641450
Reply Quote
90 Pandaren Shaman
8865
Note you'll most likely need to prove you own the account, so to save time I advise having either a scanned image of your government issued photo ID (driving license, passport etc) or the registration key for the original game to hand!
Reply Quote
Customer Service
you'll have to contact the Accounts and Payment department if you don't remember your security answer or question

Correct. All the best Rentless.
Reply Quote
58 Night Elf Death Knight
490
where can I contact the Accounts and Payment department ?
Reply Quote
MVP - World of Warcraft
100 Night Elf Monk
16475
https://eu.battle.net/support/en/ticket/submit Either through ticket or phone/livechat when they're open (tickets are 24/7, the other two things aren't, 11:30 AM-7:30 PM Paris time). In the future please don't bump threads this old and answered to ask an unrelated question, as they might be missed.
Reply Quote
MVP
10 Draenei Priest
0
And also, as in this case, the information already in the thread is out of date.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)
Submit Cancel

Reported!

[Close]