Upgrading from starter edition to full version.

81 Troll Warrior
690
Hi. I started the RAF thing with my friend today. She got a "Starter Edition" account and she bought the retail game and now she wants to upgrade her account to a full version wow account but when she clicks Upgrade her only option is to buy the game. how does she upgrade her account if she already bought the game and has a key to upgrade?
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Customer Service
There is a link at the top of this page which will allow your friend to upgrade their game Röllipeikko. :)

http://eu.battle.net/support/en/search?q=upgrading

If they have any further difficulties, please let us know. :)
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81 Troll Warrior
690
Should she put the key from her game to the place "Code Redemption" when clicking the "Add or Upgrade A Game"? in the "Enter Code".
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Customer Service
That should work. :)
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81 Troll Warrior
690
1 more question. she has 2 starter edition accounts. she made her wow1 SE account when she wanted to try the game. and then the wow2 SE account when we started RAF. if she puts the CD key into that "Enter Code", will she be able to choose which of those 2 accounts she wants to upgrade?
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Customer Service
No, you'll need to make sure she upgrades the right account.

If she makes a mistake, she'll need to contact our Support team. :)
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81 Troll Warrior
690
Well, how do she know what account she upgrades? can she like delete the wow1 account that she doesn't need anymore? Because she can't choose to which account she wants to enter the CD key because she can only put the Code into that Enter Code box after she clicks "Upgrade a Game" and when she clicks her wow2 account she can only upgrade by buying the game online, there is no place where she puts the CD key.
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Customer Service
If she wishes to remove the other starter account Röllipeikko, she should contact our Support team and they'll be happy to do so. :)

They'll be happy to assist her through the upgrade process at the same time. :)
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81 Troll Warrior
690
but why isn't there a option to upgrade the account with a CD key? The only option to upgrade we can find is to buy the game online...
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Customer Service
Get her to click this link and enter the code.

https://eu.battle.net/account/management/claim-code.html

Then pick the account she wishes to upgrade. :)
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73 Dwarf Warrior
655
Hi, i got the starter edition game and i upgrate it few min later but even if on my account information i got the active account status with Cataclysm on it while i'm on the game i got the message that started accounts cannot use this or that... any ideas why this happened?
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- CS
90 Draenei Priest
11580
It takes up to 72 hours for your payment to clear and everything to be unlocked. You will be able to level over 20 straight away & the other things will happen within the 72 hours.
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1 Human Warlock
0
ohhh i see, thanks for the help :D
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- CS
90 Draenei Priest
11580
No worries - have fun :)
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