Warlords of Draenor Known Technical Issues

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Customer Service
This thread contains basic steps to troubleshoot issues, as well as solutions or workaround to known issues. If we don't have steps that cover the issue you are experiencing, please try the basic steps first. If you contine to receive errors, please open a new thread and let us know the exact error you have experienced and which steps you have tried.

For in-game issues related to bugs, please check this thread on our Customer Support Forum.

6.0.3 Known Issues
  • Crashes – Introductory Cutscene

Graphics Card Support
Edited by Lurdlespor on 12/11/2014 18:04 GMT
Customer Service
Known issues

Crashes – Introductory Cutscene
If the game is closed during the introduction cutscenes when making a new character, the client will experience a crash.
Edited by Lurdlespor on 12/11/2014 22:16 GMT
Customer Service
Graphics Card Support

As with all of our previous expansions, Warlrods of Draenor has seen improvements made to World of Warcraft’s graphics. While these improvements to our game’s engine are vital to keeping pace in a competitive marketplace, it also means that some video cards which were barely able to play the game during the Mists of Pandaria expansion will no longer be able to play World of Warcraft.

The best way to check if your current video card is capable of playing World of Warcraft is to check this article, which contains a list of all supported and non supported video cards.

What can you do if your video card is no longer able to play World of Warcraft?

- Desktop: If your computer is a desktop then you may be able to upgrade the video card. This is particularly likely if your computer only has a built-in (onboard) video chip such as an Intel Series 4. Many online resources exist to help with choosing a new video card, including our tech forum regulars.

- Laptop: Unfortunately, aside from a handful of specialized “high-end” laptops, the video card in laptops cannot be upgraded. If your laptop is no longer able to play World of Warcraft now Warlrods of Draenor has launched you will have to look at obtaining a newer computer.
Edited by Lurdlespor on 12/11/2014 18:04 GMT
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