Blizzard Employee
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Edited by Lurdlespor on 22/05/13 10:32 (BST)
This thread contains basic steps to troubleshoot issues, as well as solutions or workaround to known issues. If we don't have steps that cover the issue you are experiencing, please try the basic steps first. If you contine to receive errors, please open a new thread and let us know the exact error you have experienced and which steps you have tried.
For in-game issues related to bugs, please check this thread on our Customer Support Forum. Basic Solutions
Known Issues
Mists of Pandaria Performance Graphics Card Support Mac Specific Mac Troubleshooting |
#1
29/08/2012
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Blizzard Employee
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Edited by Lurdlespor on 28/11/12 12:35 (GMT)
Basic Troubleshooting Steps
Delete the Battle.net folders Try deleting the Battle.net folders, which can be found here:
**Note** you will need to enable hidden files and folders on your system in order to see the Program Data folder. Run as administrator Make sure you are logged on an administrator account on your computer when installing or patching the game. If the game is not installed using an administrator account, computer permissions can prevent the installation or patch from completing. Note: We cannot support the game on a non-administrator account. When running the installer or patch, we recommend opening using the ‘Run as administrator’ feature.
Secondary Logon The Secondary Logon service must be enabled for our games to install and run. You can find out how to check if secondary logon is enabled by following the instructions found here. Background Applications The other programs running on your computer could be interfering with the patch installation. We recommended running in Selective Startup mode when attempting to install or patch, since background applications can interfere significantly with these operations. You can find more information and detailed instructions for this mode on the Closing Background Applications page. Security Software Security software (Norton, McAfee, ZoneAlarm) is designed to protect your computer from perceived threats. Unfortunately, many security programs are not game-friendly and will frequently perceive a game installation or update as a threat and shut it down. Disabling or temporarily uninstalling these programs will often permit the patch installation to complete successfully. However, be advised that some security programs will continue to partially run even when they are disabled. If you are not comfortable modifying your security software settings, we recommend contacting the software publisher for assistance. Disable or uninstall any third-party addon installers Third party addon installers can prevent the patching/optimization process from accessing, modifying and deleting certain files. Please disable or uninstall any third party addon installers (Examples: CurseClient & WoWMatrix). |
#2
29/08/2012
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Blizzard Employee
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Edited by Lurdlespor on 23/05/13 09:15 (BST)
Known issues
Directx 11 Crashes Players may experience game crashes/errors when running in Directx 11 mode. Swapping your graphics API to DX9 may resolve these crashes. OpenGL Mode Several graphics adapters may experience issues such as the game client crashing when running in OpenGL Mode. At this time, we can only recommend that players use Directx 9 (or Directx 11 where available) when playing World of Warcraft. Graphics adapters affected include the Intel HD 1000, 3000, 4000, AMD Radeon HD 4870, 7950 and the Geforce GT 240 In addition, players may experience issues with missing or corrupt textures when running the game in OpenGL Mode. Clock Speed Crashes Some graphics cards, when set to a clock speed of at least 798MHz, may experience graphics driver crashes. In particular, this is the default setting of the Nvidia GTX 570. Nvidia Frame Rate Drops Some Nvidia graphics card users may experience periodic frame rate drops, each lasting a few seconds. Geforce 6800 When turning the Multisampling to 4x and in Windowed (Fullscreen) mode, the world may turn black. Flashing Screens – Mount Hyjal Players using a Radeon HD 5970 may experience flashing screens when in Mount Hyjal, specifically in the Throne of Flame region. Radeon HD 4770 / 6950 – Flickering Shadows Players running two Radeon HD 4770s or HD 6950s in a Crossfire configuration may receive flickering shadows. Please reduce the Shadow Quality setting below High in order to resolve this, or use the specific Catalyst Application Profile available from the AMD website: http://sites.amd.com/us/game/downloads/pages/crossfirex-app-profiles.aspx Radeon HD 4770 – Flickering Terrain Players running two Radeon HD 4770s in a Crossfire configuration may receive flickering distant terrain. Please switch to DirectX 9 mode, disable the Crossfire configuration, or use the specific Catalyst Application Profile available from the AMD website: http://sites.amd.com/us/game/downloads/pages/crossfirex-app-profiles.aspx Invisible Water Water may disappear when in DirectX 9mode and when multisamplingis set to a value higher than 1X. Please either change to DirectX 11 mode or lower the multisampling option to 1X. If using an AMD card, please use the specific Catalyst Application Profile available from the AMD website: http://sites.amd.com/us/game/downloads/pages/crossfirex-app-profiles.aspx Nvidia Optimus The Nvidia Optimus system may not automatically switch to the dedicated Nvidia graphics adapter when starting the game. Please ensure that this is correctly set in the Optimus program for the Nvidia card to be correctly used. Antialiasing When using Windows 8 and forcing antialiasing through external methods, i.e. the Nvidia Control Panel or Catalyst Control Center, may cause players and NPCs to appear invisible. Please set this option to be application controlled, and set your multisampling via World of Warcraft instead. Bilgewater Port – Lines Players using an Intel HD 3000 may experience vertical lines in the background when in Bilgewater Port, when the Ground Clutter option is set to Fair or higher. Nvidia 3D Vision Players using Nvidia 3D Vision may find the stereographic effect disabled after minimising World of Warcraft whilst in Directx 11 mode. Launcher Restarting when Pressing Play Please see this sticky for steps related to this issue: http://eu.battle.net/wow/en/forum/topic/7514001434 Crashes during Pandaren Intro Cinematic Some players may experience game crashes when viewing the intro cinematic when starting a Pandaren character. Skipping this cinematic should work around the issue. Breakpoint Error #132s Some AMD cards may experience Error #132s with the message Breakpoint. We have so far seen this happening on HD6290, HD6310 and 6370M cards. We recommend that players update their drivers to the latest version, however if that doesn't work, older drivers may be necessary from the AMD site: http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_vista32.aspx http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_vista64.aspx Laptop owners should update their drivers from their laptop manufacturer's website. |
#3
29/08/2012
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Blizzard Employee
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Edited by Lurdlespor on 06/03/13 10:53 (GMT)
Mists of Pandaria Performance
If you haven’t upgraded your graphics card recently, chances are that the content in Mists of Pandaria may tax your computer more than what you are used to in Cataclysm. Overall we would like players to have the best possible experience on their journey through Pandaria. We’ve tried to our best to come up with reasonable default settings by detecting your system components, but if you want to manually tweak your settings for optimal performance, we recommend the following approach to increase performance whilst maintaining the highest visual fidelity: MoP Performance Checklist: • Ensure your graphics drivers are up to date. You can find details on how to make sure that all drivers are up to date in our guide here. • Disable Vertical Sync. Vertical Sync means the game will try to present frames matching the refresh rate of your monitor. This is usually 60 Hz, so the maximum framerate you will get is 60 FPS. If the game just gets a little bit slower than 60 FPS, it will drop to 30 FPS. Disabling this feature may assist if your frame rate drops periodically, however if you disable this option make sure that the Max Foreground FPS feature is enabled, as uncapping your FPS may cause overheating issues. • Disable multisampling, especially if you are running at a larger resolution (1600 x 1200 and up) and your graphics card is not very recent • Reduce the SSAO setting or fully disable it, especially if you are running at a larger resolution and/or have an older/weaker graphics card • Set Shadow Quality to High • Set Liquid Detail to Good (Ultra causes a lot of the terrain and buildings to get rendered multiple times for reflections when the ocean is visible) • Reduce Ground Clutter * • Decrease View Distance * • Reduce Texture Resolution * * These settings have the biggest visual impact If you have a PC with 32-bit Windows and less than 4 GB of RAM: • Reduce your view distance and/or texture quality settings If you have a graphics card that has less than 512 MB of RAM: • Running at Ultra settings may cause video memory to thrash (especially in areas with high player population) • Reduce View Distance • Try playing at a lower screen resolution • Reduce your Texture Resolution settings Addons While we love AddOns and actively support their development, they can cause additional performance overhead and use up valuable system resources such as memory. We do not mean to discourage players from running AddOns, but if you are running on a system with somewhat constrained resources (like a 32-bit OS with less than 4 GB of RAM) we recommend that you keep an eye on overall AddOn memory usage. Also, if you experience abnormal slowdowns during times of heavy player activity (like a raid boss fight), try disabling a few non-critical AddOns and see if the slowdowns persist. |
#4
29/08/2012
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Blizzard Employee
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Edited by Lurdlespor on 06/03/13 10:55 (GMT)
Graphics Card Support
As with all of our previous expansions, Mists of Pandaria saw improvements made to World of Warcraft’s graphics. While these improvements to our game’s engine are vital to keeping pace in a competitive marketplace, it also means that some video cards which were barely able to play the game during Cataclysm will no longer be able to play World of Warcraft. The best way to check if your current video card is capable of playing World of Warcraft is to check this article, which contains a list of all supported and non supported video cards. What can you do if your video card is no longer able to play World of Warcraft? - Desktop: If your computer is a desktop then you may be able to upgrade the video card. This is particularly likely if your computer only has a built-in (onboard) video chip such as an Intel Series 4. Many online resources exist to help with choosing a new video card, including our tech forum regulars. - Laptop: Unfortunately, aside from a handful of specialized “high-end” laptops, the video card in laptops cannot be upgraded. If your laptop is no longer able to play World of Warcraft now Mists of Pandaria has launched you will have to look at obtaining a newer computer. Special Note on Intel Series 4 The 5.0.4 patch marked the end of our support for the Intel Series 4 video chip. Unlike the rest of the video cards which have become unsupported in 5.0.4, the Series 4 chip’s comparatively young age understandably creates confusion in some players as to why support for it is being dropped. The straightforward answer is that an Intel Series 4 chip is comparative in graphics power to budget video cards that were released as far back as 2003. Not coincidentally, those same cards will no longer run World of Warcraft now patch 5.0.4 has launched. While we greatly sympathize with players that are using laptops with Intel Series 4 chips, we are simply no longer able to advance the graphics of World of Warcraft without ending support for this beleaguered video chip. |
#5
29/08/2012
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Blizzard Employee
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Edited by Lurdlespor on 22/05/13 10:27 (BST)
Mac Specific
Under Investigation
Misc Mac Known Issues (ongoing)
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#6
29/08/2012
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Blizzard Employee
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Mac Troubleshooting
Here are some common troubleshooting steps listed that help resolve common patch migration issues, such as:
Before Troubleshooting
Troubleshooting
2. Run the shortcut to your game build or run the game Launcher in the installed game folder.
2. Navigate to Users/Shared and delete the Battle.net folder. 3. Run the World of Warcraft Launcher. If all else fails, uninstall your current build of World of Warcraft and use the new 5.0 Installer on Battle.net. Read our World of Warcraft Uninstall article for uninstalling steps and how to download the new installer: battle.net/support/article/200493 |
#8
3 days ago
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