★ Patch 6.1 Common Issues ★

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Customer Service
Patch NotesLatest HotfixesKnown Technical Issues & FixesKnown Issues List
Please follow @BlizzardCSEU_EN for current service status.

Welcome to patch 6.1! If you experience issues when logging in after the latest patch, reset your user interface and remove all addons!

Here’s what you are contacting us about the most right now:

  • Missing Heirlooms
    WORKING AS INTENDED: Log in to all characters with Heirlooms to register them in the new tab. If you can't find a specific heirloom, check our item restoration service.
  • Missing Chauffeured Chopper
    WORKING AS INTENDED: It will be mailed to the character that originally triggered the Heirloom achievement.
  • Blackrock Foundry Garrison follower mission rewards the same tier loot
    WORKING AS INTENDED: Specific criteria must be met before you receive the next tier of loot caches.
  • Missing mounts
    KNOWN BUG: Some mounts (Zhevra. Argent Charger etc.) are not displaying correctly in the mount journal. The developers are working on this.
  • Questing in Raid groups – Apexis Dailies
    WORKING AS INTENDED: Regular quests can no longer be completed when in a raid group, including Garrison Apexis daily quests.
  • Gutrek’s Cleaver
    UNDER INVESTIGATION: Some players are unable to loot the quest item during Gutrek’s Cleaver: The Spirit Forge. Our Customer Support team is currently unable to assist with this issue.
  • Unable to connect on a specific character
    Please wait 20 minutes and try again. If the issue persists, contact our support team directly for assistance.
  • Patrolling Draenor
    KNOWN BUG: This achievement may not progress correctly. The developers are investigating.

Please report any additional suspected bugs using the ingame support portal
Edited by Natryndon on 27/02/2015 13:01 GMT
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