Help I cannot get Password reset e-mails

6 Orc Warlock
0
Hello,

For the past 2 days now I have been locked out of my account due to suspiious activity, i sent a ticket throuh the website by attaching my ID and requesting help to reset my password and claim ownership on my account.

I received a very quick response from a GM. I went back onto the password reset page and entered my secret answer and it stated an e-mail was sent with the paswrod link, 4 hours later and several requests later I didn't get the e-mail.

I sent another ticket to blizz and again, received a very quick reply, but it stated that I should add noreply@blizzard.com and it should come through, now that would be fine, but I already have the blizzard emails in my safe list, otherwise I wouldn't have seen the ticket response (I am receiving the responses via e-mail as I can't get into my battle.net account to see the actual ticket.

I sent yet another ticket asking for help as I am just not getting password resent e-mails and I have just seen another GM reply stating, pretty much the same thing that I need to add the blizz email to my safe list.

sorry for the long post here but I am losing patience, I have just spent money on a few character transfers and name changes and I am very annoyed that I can't log in to play before my sub runs out on the 21st, I have sent my ID twice now and answered my secret question, ooh god a hundred times!
Reply Quote
90 Tauren Druid
9785
You may wish to look through this article:

Set Up Email Filters for Battle.net and Blizzard.com
http://eu.battle.net/support/en/article/set-up-email-filters-for-battlenet-and-blizzardcom

Other than that, there's not much you can do to reset your password.
Reply Quote
6 Orc Warlock
0
Treeroy.....I love you :P

Thanks my awesome buddy.
Reply Quote
90 Tauren Druid
9785
<3

Glad to hear it worked!

http://ow.ly/duFYp
Reply Quote
Customer Service
Thanks Treeroy and hello Ozzyness.

As awesome as Treeroy is, I'm a little perturbed to hear that this link was not included in the responses you received from our Customer Support team. For my own curiosity, and to ensure that others are not confused in the same way, would it be possible for you to post below on a character from the account you ticketed from?

Many thanks.
Reply Quote
90 Draenei Priest
7010
I would just like to add my thanks to Treeroy as well as i had the exact same problem and it was driving me nuts. In the end i worked out that because battle.net isnt listed as a trusted sender on hotmail my account was listing it as a phishing scam, however blizzard.com gets the nice green shield of an authentic sender. On the off chance someone from blizzard reads this then please please look at either adding the unlock feature from diablo to warcraft or make it a universal unlock. I was happily gaming on diablo after using the in game account unlock from my secret answer whilst completely locked out of Battlenet and Warcraft. This just seems needless when the feature could be linked.
Reply Quote
90 Tauren Druid
9785
Pleased to hear that my post helped you too. =D
Edited by Treeroy on 19/09/2012 19:14 BST
Reply Quote
85 Draenei Hunter
5640
I would also like to say thank you so much, adding battle.net to safe list worked.

Could Blizzard look into linking that article when trying to deal with password recovery and the like? Seems quite a few of us have had this problem before.

Thanks guys!
Reply Quote
2 Undead Priest
0
i have the same problem! cant reset password because im not getting reply from blizzard.

i have added @blizzard.com and @battle.net to my list... nothing in spam/junk folder..

what to do??
Reply Quote
MVP - CS
99 Draenei Priest
11810
Did you follow the link in post 2 - it may have been a year & a half ago, but it still works and gives a solution.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)
Submit Cancel

Reported!

[Close]