For the past 2 days now I have been locked out of my account due to suspiious activity, i sent a ticket throuh the website by attaching my ID and requesting help to reset my password and claim ownership on my account.
I received a very quick response from a GM. I went back onto the password reset page and entered my secret answer and it stated an e-mail was sent with the paswrod link, 4 hours later and several requests later I didn't get the e-mail.
I sent another ticket to blizz and again, received a very quick reply, but it stated that I should add firstname.lastname@example.org and it should come through, now that would be fine, but I already have the blizzard emails in my safe list, otherwise I wouldn't have seen the ticket response (I am receiving the responses via e-mail as I can't get into my battle.net account to see the actual ticket.
I sent yet another ticket asking for help as I am just not getting password resent e-mails and I have just seen another GM reply stating, pretty much the same thing that I need to add the blizz email to my safe list.
sorry for the long post here but I am losing patience, I have just spent money on a few character transfers and name changes and I am very annoyed that I can't log in to play before my sub runs out on the 21st, I have sent my ID twice now and answered my secret question, ooh god a hundred times!