Your ticket has been escalated

85 Night Elf Hunter
11920
What does this mean? All of mount hyjal is bugged on my realm can't see any quest givers neither can anyone else.. was a 2 day wait time then a few mins later turned to escalated.
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MVP - World of Warcraft
90 Troll Warrior
5015
It means people "higher up" and in technical support will look into the matter. While GMs have fairly extensive powers, they obviously aren't able to fix absolutely everything.
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MVP
90 Human Death Knight
10665
I wouldn't necessarily say higher up; that's very misleading.

It's been sent to a more specialized team.
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MVP - World of Warcraft
90 Troll Warrior
5015
I used the term loosely and in ""s. I don't know how the internal structure within Blizzard works exactly nor am I required to. Whether they are called specialists, experts, technicians, etc, doesn't impact OP's need to have the problem solved and her question answered. :) From OP's point of view, it's equally irrelevant whether the ticket goes first to a senior GM who contacts technical support or directly from GM to technical support. Or it could do both.

Over the years, I have had several jobs. And many of them required me to report things to people on several levels of organization. In one, certain things were reported to the chief of the construction who despite being a higher up, wasn't my boss and didn't in fact even work for the same company I did. One of his employees lead the actual construction work and I worked in close co-operation with him, because I was usually best informed about delivery time tables of certain components and other such matters. On day to day basis, I did my best to keep him informed of any potential or known problems. Because I didn't have authorization to directly make certain larger purchases, I needed to report those needs to a co-worker, who was actually my junior, but part of my boss's family. On occasion, my boss required me to report on certain things, even though I had already reported them to the most relevant people. And in a few exceptionally difficult cases I had bypass my boss and report directly to our mother company in another country, because in addition to my boss, only I spoke, read and wrote sufficiently good German. However, my report there didn't go to any boss, but a secretary who was technically below me as far as actual "rank" goes.

So, from where I was standing, information on certain difficulties went up, sideways AND down despite the fact that our local organizational structure effectively put me in charge of an area that did not have anyone "below" me. Boss's secretary, who was responsible for most of the bookkeeping, salaries, bills, invoices and so on, often required my help because she could not authorize certain payments before I had reported that the goods had arrived as billed. Germans are generally very accurate, but things don't always go as intended, especially since we often bought slightly unusually sized items. For example, for certain item types usually ended in -10, -40, -60 or -120, any even ten basically... but we had to buy -8s, -16s, and -24s for some projects. At first, item body size were 4, 7 and 10, but then they decided to make a type 24, which was actually a lot smaller than 7 or 10 and not as wide, but longer than a 4.

The unusual sizes weren't needed very often, so they were not kept in stock here and had to be custom ordered, because they generally weren't stocked at the German plant either. We bought and used a fairly large number for a big order. A few months later, we got another special order, but this one required somewhat smaller units, but in larger quantity. When I went through the shipping manifest, the related invoice and my inventory records I noticed that something didn't match. After a significant amount of work, I finally found out that not only had we been overcharged for the previous unusual delivery, but that current one wasn't correct either. In the end, I saved my boss the equalent of almost two years worth of my salary.

Not only did my boss refuse my request for a small raise (which I felt I had earned), but as a "thank you", a few months later I got fired after I refused to quit. And I couldn't quit, because I knew the work situation was bleak and quitting would have meant a loss of at least 3, possibly 6 months worth of unemployment benefits. When they asked me, I said I would find a few things out (which I did, among those that no benefits period) and get back to them the next day. The next day I told them quite up front, that if they wanted me to quit, I expected to get a minimum of 3 months full salary up front. My boss's mother who liked to meddle in her son's affairs, laughed at me. Barely half an hour later I had a paper in my hand stating that my employment had been terminated. I spent the next few days cleaning up my desk and trying to get my co-workers up to date so that system wouldn't collapse completely. Less than two weeks later I was told that I didn't need to come any more despite the fact that severance time was one month, because I had already been around a fairly long time.

Some time afterwards (something like 3 or 4 months later) the secretary called and asked me about certain things involving the inventory and value added tax. I told her that my inventory records were as good as I could manage and reminded her that she had personally approved that particular format. She was not happy with the reply, because somehow someone else had managed to make a mess (as far as I could understand by including the VAT part of value of locally bought items to the total inventory values, making a big mess of the bookkeeping) and blaming me for the error, despite the fact that I had an extra cell clearly stating the VAT's share, which is not part of the value of the inventory, but is an integral part of how much it originally cost.

Even later, she called me again, this time to ask whether I could return for a limited period due to an extended sick leave. A few phonecalls were made, but in the end it didn't work out at all. I basically got an offer to do an even harder job with less pay than I had gotten previously. This time, it was my turn to laugh. I told her that the offer was an insult, because even my previous salary had been below what one was usually paid in similar position without bonuses for language skills (my typical day required me to use three, more rarely four). My salary had gotten stuck at 1200 euros / month for over 2 years. Typical starting salary was something like 1534+ and someone with bit of extra responsibility and skills in a slightly bigger company could get 2300+ after a year or two.

Just out curiosity I googled a few things. My old boss is still about as is his mother, but most of the people I knew are gone and the company has changed hands and name at least twice since I got kicked out. Also, the other company seems to have fused with the one I used to work for. Stranger things have happened... but I guess the one constant of human life is change, ups and downs... and sometimes.... sideways. :D
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That's the longest offtopic post I have ever seen :O
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86 Undead Priest
7930
lol mvp's trolling.... guess they are also affected by the CRZ in a negative way :D
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90 Blood Elf Mage
11610
Also, I heard about the Hyjal thing in the CRZ-thread on the US forums. So it might be related to the cross-realm zones and phasing.
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- CS
90 Blood Elf Mage
6065
*Pats Trelw and offers him some soup*
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- CS
90 Draenei Priest
11655
Please cancel the ticket as it's pointless. Mount Hyjal is bugged everywhere and they're hoping to solve it with the realm restarts early tomorrow morning.
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90 Goblin Shaman
16310
21/09/2012 22:26Posted by Viswijf
lol mvp's trolling.... guess they are also affected by the CRZ in a negative way :D


He isn't a genuine MVP, he's a temp welfare MVP provided by blizzard mentoring program.
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90 Blood Elf Priest
15410
Maybe someone should keep an eye on Trelw's use of the espresso machine :)

/gently pats Trelw
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86 Undead Priest
7930
21/09/2012 22:31Posted by Raiju
He isn't a genuine MVP, he's a temp welfare MVP provided by blizzard mentoring program.


thats why he should know better and not reply in public but sidebar
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90 Undead Priest
13695
Haha I thought that temp MVP's name seemed familiar *waves at mr Epic Censi* (now you'll know where I know you from, hope you're using your green text to promote it some while people will notice you ;-))
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90 Tauren Druid
9785
21/09/2012 22:26Posted by Viswijf
lol mvp's trolling.... guess they are also affected by the CRZ in a negative way :D
21/09/2012 22:35Posted by Viswijf
thats why he should know better and not reply in public but sidebar

As pointed out, Trelw is not an MVP; he/she simply gets to post in green text because they signed up to the Guild Mentoring program, which is, incidentally, nothing to do with the forums.

Prepare to Meet Your Mentors: Guild Mentoring Program
http://eu.battle.net/wow/en/blog/5579668/

I'm not quite sure why that post was so long and so irrelevant to the thread... o_O a 'random' read, to say the least. :P
Edited by Treeroy on 21/09/2012 23:48 BST
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MVP - World of Warcraft
90 Troll Warrior
5015
Granted, the post could have been shorter, but it wasn't entirely off-topic. Originally, I just wanted to demonstrate to Doomsinger that "up" can be a very flexible concept... even when not located in outer space.

It was not my intention to troll and if someone feels that way, I apologize.

On topic soup: Thank you, I needed that. *hug*

As for the CRZ that were brought up, so far I have no negative comments to offer. The people I have met on Stormrage's Thunder Bluff, several different Dalarans and a few other places have been either nice or neutral. Admittably, I have yet to try going to Blasted Lands on a (RP)PvP server.

On topic espresso... I never drink coffee.

And on topic "temp welfare MVP". I respectfully ask you to tone it down. I have the honorary (and yes, temporary, for the duration of the mentoring program, to be precise) MVP-Mentor rank. I assume you are curious why. Guild mistress Draondra of Order of gray (currently known as Blizzard Mentoring Alliance (Stormrage)) granted me the honour of being one of the two officers who she put forward for the temporary rank. As far as I know, Blizzard also prescreened not only her, the guild, its rules, but also me and every other candidate put forward.

Now, if you seriously believe that I would risk the trust of one of the best guild leaders I have ever met, my GM and officer positions in several guilds on both English and German realms, and so on by randomly trolling in a serious thread... I don't quite know what to say.

No, actually that's not true, I do know what to say. I'll let Doomsinger, Jito, Shammoz and whoever else cares to comment say their piece. I didn't always see I eye to eye with Lobotomy, but that little gnome never insulted me, in fact, I can't even recall him ever raising his voice. We just agreed to disagree on some topics.

One more thing... despite my tendency for long posts, I am actually capable of making short ones, see #2. And #4 isn't even close to being the longest post I have ever written.
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77 Human Mage
6195
21/09/2012 23:14Posted by Treeroy
he/she simply gets to post in green text because they signed up to the Guild Mentoring program


You should apply to the program, probably the only way you'll get green text any time soon.Lol
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MVP - WoW, StarCraft II
90 Worgen Druid
9180
Your first post in this thread was interesting to read anyway Trelw. :D

*Gives more soup to Trelw.*
Edited by Danellos on 21/09/2012 23:54 BST
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90 Tauren Druid
9785
21/09/2012 23:43Posted by Clearxo
You should apply to the program, probably the only way you'll get green text any time soon.Lol

I almost laughed.
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86 Undead Priest
7930
As pointed out, Trelw is not an MVP; he/she simply gets to post in green text because they signed up to the Guild Mentoring program, which is, incidentally, nothing to do with the forums.

Prepare to Meet Your Mentors: Guild Mentoring Program
http://eu.battle.net/wow/en/blog/5579668/

I'm not quite sure why that post was so long and so irrelevant to the thread... o_O a 'random' read, to say the least.


ahh ok i try to avoid all things in the game that require a group.

saves me a lot of disappointments.
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MVP - World of Warcraft
90 Troll Warrior
5015
*waves back at Sagart* Actually, I already did some promoting in other thread(s). But maybe you should take over explaining that "mr Epic Censi" comment this time. Since you have known about me since around November - December 2008, you might cast me in a slightly different light than I can provide myself. ;)

*nods at Treeroy* Seems I have gained a shadow. In any case, thank you for providing the mentoring program link here, too. You and I seem to make a good PR-team. :D

*peers at Clearxo* Treeroy apparently isn't that fond of me. However, insulting him will neither advance my case nor improve your own forum reputation. In my humble opinion, Treeroy has been helpful in the threads I have spotted him in. To be honest, I would not be too surprised if he one day sports green text in "permanent" capacity. Disliking me is hardly a fatal character flaw.
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