Customer Service
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Edited by Tiogaradh on 23/01/13 14:13 (GMT)
Originally posted 27/05/2010
Hello everyone! As you might have noticed, we recently made extensive changes to our scam policies relating to loot disputes. This was done in an effort to provide better protection for players faced with loot agreements not being upheld, specifically in cases involving a master looter. You can familiarize yourself with the new policy regarding “ninja looting” and the revised scam policy by looking through the following support articles: Ninja Looting: Blizzard's Stance Scam Policy In the past some people were intentionally exploiting the lack of awareness others had regarding the available loot options and the absolute power that Master Looters have. We have seen that you consider this to be a major concern, and have revised our policy accordingly. If a clear cut agreement between the Master Looter and the other raid members was written in a public chat (such as raid or general) prior to the start of the raid, we will be enforcing that agreement in the event of a scam or a loot dispute.
Please note that although we are happy to assist you if you fall victim to a scam, it is always easier to prevent such a situation from ever occurring. Every time you join a raid group you are agreeing to the rules that are set up by the Raid Leader, both regarding the raid groups goals and loot distribution, and it is your responsibility to ask & confirm what they are. We recommend you to always be cautious when joining random groups with Raid Leaders you might not know too well. It is always better to find a leader you already trust, or try to cooperate with your guildmates and friends to organise a raid. Nevertheless, if you do get into a situation where the Master Looter disregards the previous agreements that have been made between them and the group, you can report it to us by submitting an in-game ticket. We will be able to investigate the issue and take appropriate action should a scam have occurred; please note that restorations are not guaranteed, and indeed in the majority of cases we won't be able to perform any further loot distribution or reassignment, but all reports will be dealt with on a case by case basis. Please, feel free to comment on the change in this thread; we’re eager to hear your thoughts on this change and we’ll continue to review our policies based on your feedback. |
#1
21/11/2010
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Customer Service
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Edited by Irylinne on 14/09/11 09:46 (BST)
We have recently made a couple of changes to our "Ninja Looting" policy based on the feedback given to us by you. We hope that this will help clarify things and answer any questions you may have.
Should a Raid Leader make a change to the Master Looter during a raid, it is their duty to ensure that the new Master Looter is aware of and follows previously made agreements. As such, changing the Master Looter is not an excuse for no longer upholding a loot agreement made earlier in the same raid.
We have made it easier for Master Looters to state the looting rules for a raid. Master Looters can now state "Everyone can roll on everything" and not "Everyone can roll on <specific item xyz>". Please keep in mind that the rules must still be followed and players will still need to make sure everyone in the raid has heard them and understands them. ———————————————————————————————————————————————— [UPDATED!]
Should a raid commence under a specific looting system (i.e. Group Loot), and the Raid Leader later swap to a different looting method mid-raid (i.e. Master Looter), this is a direct change to the looting expectations set beforehand. A Raid Leader taking such actions would be considered to have breached the prior arrangement, and any items unfairly distributed in such a situation would constitute a scam case. |
#2
21/11/2010
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My concern is not about Master Looter, it is over the need/greed system currently in place for 5man+ groups. Why should a dps player with no healing spec (off or main spec) be permitted to need roll on a healer trinket, or any healer item. I opened a ticket concerning this issue but the GM was unable to answer the question.
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Was it beyond your comprehension that i was telling the truth in the 1st place. Maybe its standard practice to mislead on these forums but i hope not as this is where a number of GMs suggested i raise my concern.
If ninja behaviour in PuG 5mans is something that Blizz are happy to tolerate, remove all need/greed restrictions and let everyone in the group need on everything. If on the other hand Blizz wish to discourage ninja behaviour, please put a need/greed system in place that actually works. Im getting tired of the friction that the present system can cause in PuGs wether im directly involved or not and i fail to see why this cannot be easily fixed. |
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I think some people would think that anything with certain stats on should be theirs and without seeing the item it could have been that.
I agree, but it's not a easy fix. They need to analyse every item and assign need or greed for each player for each one. Most classes can do more than one thing so it might be still seen as unfair if the system you want is introduced. Personally I think it should be Need (for the spec you're using the most in the instance), offspec, then greed with enforced rules. |
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Personally when offered a need roll on an item, if the item is intended for the spec Im currently wearing & if its better than what i have, i will need roll. If its good for my off-spec I will greed unless the item is of no use to others in the group, then i will ask the group if need is ok before i need. I got the idea that these where the "unwritten rules".
What actually triggers the need or greed option? When in PuGs with my rogue i get the option of need rolls on anything with a strength stat. Now im no theorycrafter but why would an assassination rogue use strength? And for that matter why would a mage need a healing trinket? This is a game of numbers and how hard can it be to make the numbers work? |
Customer Service
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This thread is not really the right place to discuss suggestions for system refinements Taikonaut. What you describe is not something covered by this policy and we would not look to take any action on the player in question (especially being as they rolled need in error and later traded it with another player who could actually use it). If we say they can roll on it, then they are free to do so.
Having said that, our developers are fully aware that several tweaks are needed here and there when it comes to the need/greed system and rolling priorities. You are free to add your specific concerns for their perusal in our Raids and Dungeons forum here; http://eu.battle.net/wow/en/forum/874704/ Thanks. |
#15
30/12/2010
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The roll was not in error, the player clearly stated that at the time. If the item was passed on it was after i had been removed from the group for questioning the roll. I posted here because i was advised to by an in game GM. If this is the wrong place please let them know.
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Customer Service
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The roll was in error, you were just not informed of the fact. And none of our agents have pointed you to this specific thread. However, we have no problem with the post being made here, but any future discussion on the matter should be kept to the appropriate places.
Thanks. |
#17
30/12/2010
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The winning roll was made by a mage who had been acting up from the time i joined the PuG group & no doubt before. The first healer in the group left no doubt because of the behaviour of said mage. The mage DID NOT ROLL IN ERROR, he told me so claiming he needed the spirit proc from the trinket. If you are going to dispute what i am telling you at least get your facts right
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Don't take this the wrong way Taikonaut, but for someone that has posted "and no doubt" twice in their post (making assumptions), you are not really in a position to demand "get your facts right"
The Ninja Looting policy does not cover the need before greed system, therefore the In Game Support team cannot intervene in this matter. |
