TLDR? Watch the video on YouTube! ☛ http://www.youtube.com/watch?v=RTrWNtE48kM#t=50s ☚
The most common strategy used by account thieves is 'phishing'. These emails and websites pretend to be official Blizzard Entertainment communications in an attempt to trick you into willingly handing out your login information. The majority of these fakes are easy to spot, but it can be tricky in some cases and this is why we created this brief guide on how to protect yourself against such actions.
The best way to avoid falling foul of these scams is to exercise caution when receiving any kind of information claiming to come from Blizzard. If an email asks for your password, makes urgent appeals, sounds too good to be true, or links to sites outside of Blizzard’s, you’re dealing with a phishing attempt. Immediately block the sender, forward the entire email (including the email header if possible) to firstname.lastname@example.org and then delete it.
If you believe you have recently fallen victim to a phishing attempt, secure your computer(s), change your Battle.net account password and then read our other account security sticky:
►► Account Hacked/Stolen? CLICK HERE! ◄◄.
- Set up your email phishing filters to block as many of these as you can.
- Here’s a list of the domains Blizzard use for official communications.
- Email addresses and hyperlinks can be spoofed so don't trust them just because they look legitimate. Details on how to uncover these forgeries can be found in this support article.
To see all of this advice in action, look at these 3 samples of common phishing emails and notice carefully how one can easily expose counterfeits.
If you do receive one of these fake mails, check to see if it has already been posted here and if not then you are welcome to post it below. If you do post, don’t forget to remove any potentially malicious URLs or private details!
AND FINALLY - PLEASE REMEMBER: Blizzard will NEVER ask for your password!