What options do I have in contacting Blizzard?
So you've come to the point where you cannot fix an issue yourself, fear not! The helpfull and friendly folks at Blizzard Support are there just for these things. There are three ways of contacting them and depending on what the issue is, the support site will give you the available option(s). If an option is greyed out it means that you cannot use that to help solve your issue. Underneath each button the average waiting time is displayed.
If you have followed the previous post you should now be on the following page: https://eu.battle.net/support/en/ticket/submit
. Here you can make a selection of for what game you need assistance with and if you recently purchased a service with Blizzard such as a character transfer it will be displayed there as well in case you require help regarding that (purchased) service.
As I mentioned before, Blizzard has three ways for you to contact them. You can contact them by creating a ticket, you can call Blizzard and they've also recently added an option which lets you chat directly to a CSR! We'll go over all 3 options here. Submit a TicketWell, the name kind of says it :-).
If you get the option to Submit a Ticket and click said button, it will take you to a new page which may or may not include you having to answer your Battle.net Security Question (compromised account will have this question) and then there is a field in which you can describe what your problem is.
You can also attach a file if it's needed, for example a scan of an ID to verify that you're the account owner.
You can view all the tickets that are active and the ones you made in the past, if you click on the "Support" button in the top right corner (next to Account / Explore) and then select "Your Support Tickets". This also includes the tickets you might have made in the actual game itself!Live ChatCeliby says: Help me think of a funny subtext Gontier! ... Gontier says: I AIN'T FUNNY D:
For many things which you can use the phone lines for, you can also choose to use the Live Chat. If you click this button you will be taken to a new page in which you can add a description and/or attach a file in the same way as you would whilst creating a ticket. Once you've done that you can click the 'Chat now' button and you should be connected to a CSR who will do his/her best to help you with your issue :D!
Keep in mind that you will have to disable any popup blockers in order to use this function. Also you can give feedback of this feature in the following topic: http://eu.battle.net/wow/en/forum/topic/6298132772Phone SupportRing ring ring ring ring ring ring.. banana pho- oh wait wrong number!
At times, you will have to call Blizzard in order to have an issue resolved as . This option is generally presented if more specific and/or more private data such as Creditcard details are needed for billing issues for example, these things cannot be done through a ticket. The system will automatically select the phone number for you to call depending on the country you are in.
If you live in a country for which Blizzard doesn't have a personal support number, it will display the list of countries which have and their phone number with the opening times. You can always call the UK number or you can use the Live Chat feature.