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1 of my 3 wow accounts got removed from my battle.net
hello, I have 1 battle.net account which included 3 wow accounts in it. two months ago one of my wow accounts ,which I had played with a long time, was mysteriously removed from my battle.net account. I couldn't understand what was going on, so I tried battle net account recovery thing and it only made me reset my battlenet password over and over again even if it said an investigation will be done and that they will contact me through my email. But nothing happened. So later approx. 2 weeks ago I tried the good old wow-europe web form and filled in my details correctly and included my personal ID's scan in it. and they said they will contact me from my email, which I currently possess and have never lost access to. Web form ticket number is 9293892. What should I do? |
#141
10/01/2011
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Hey,
I've got my account back and everything seems to be back to normal, I changed my account password and my email to ensure this wont happen again. Never thought this would get fixed this fast, thanks a lot and keep up the good work ! :) |
#142
10/01/2011
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Nice to hear. Not that im usually an impatitent person, but i've paid my account - thats 60quid... and yet im still waiting on even the slightest incking that my issues are being resolved. Much love. Hi I stopped playing my account in September and recently wanted to start playing again, when i tried to enter game my password was changed. After using Battlenet to restore my details and secure the account i found my level 80 Priest missing from the account. Veya . Level 80 Priest. Stormscale. I have sent a ticket to see about getting this porblem solved, but i have recently being looking at my character on the armoury and finding that its been ingame - as recently as 4 hours ago. I wonder if maybe i could get it back as i spent alot of time on that character for someone to just take it. |
#143
10/01/2011
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Hi my friend account just got hacked 6 days ago and he did the account recovery process and got the account back but the problem is that his account is still locked he still haven't recieved any email from blizzard since, so he is wondering if he should wait patiently? or does he need to fill another webform?
Creater - The Maelstorm EU |
#145
10/01/2011
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Hello,
tonight, after returning home from office I logged in and found my account has been suspended. I check my email and found 2 emails from blizzard saying it has been suspended for "spamming". Spamming? Me? So i reset the password and finally I can login again. But all items and gold on all my chars is gone. Everything that can be selled has been sold. So I'm half naked in SW with 50 silver left in my bag... My main chars are Awani (85 Gnome mage) and Haanurna (84 draenei priest). I have a mac and I it is completely clear of virus and anything. I do not have an autenticator. I have only the most standard addon like Titanpanel, DBM, Quartz... (anyway I have removed ALL addons now) I opened a ingame ticket. Waiting for a reply. BTW: how can i change the default char used for posting? |
#146
10/01/2011
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Thinking that the hackers used an addons to get my account data, here is the list of the addons I have installed.
The guilty must be one of them: - ACP (Addon Control Panel) - Auctionator - CombustionHelper - DBM - Healbot - MetaHUD (but it was disabled) with MetaHUD Options - Omen - oRA2 - Quartz - Recount - TipTac - Titan |
#147
10/01/2011
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Got hacked today, unsure how. Luckily the hacker wasn't a "pro" apparently - it seems he left things a bit unfinished. Didn't touch character/guild banks (despite obviously visiting them), didn't vendor stuff from most chars, though deleted one character and a lot of gear from the one from which he vendored some too. Overall a bit weird hack, given how much he could've done intead of just grabbing a couple of items and the gold.
Stuff got restored already, but the question of "how" still applies. Addons COULD be to blame theoretically I guess, but all are downloaded from Curse so one would think malware would've been spotted. Nothing spotted by my malware/virus scanners. Only added one new addon recently, Ingela's Rapture. _NPCscan a bit earlier than that. The annoying this is, back in June-July and a few times since I looked at the option of getting an authenticator. But it was sold out each time. And mobile authenticator, back then as well as now, only supports crappy phones no one probably even has anymore. Where's the support for new models (and no, iPhone version doesn't count, I wouldn't be caught dead with an iPhone)? And, of course, to top it all off, with this happening I checked... the authenticators are sold out YET AGAIN. |
#148
11/01/2011
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Posting this on behalf of a friend because obviously he can't post it.
Hey, had my account stolen on either the 8th or the 9th of January. My registered e-mail has also been hacked, I've filled out the webform and been sent to my other e-mail address an e-mail saying it's been received and I'll be informed as soon as possible, but I've heard nothing as of yet. Whenever I go onto the WoW-Europe site I can still see my character as if I'm logged in, but if I try to go to account or anything it asks for an authenticator, which I've never used (my own stupid fault) so I'm certain it's been hacked. My main character has been cleared of all gear and I can only assume the bags and bank have been cleared. Guild mats were stolen too. Character: Krimpus Realm: Dragonmaw Was just wondering if there's any sort of estimated waiting time? I've seen some people almost instantly get sorted, and some wait nearly 3 weeks. Just trying to figure out if it'll be possible at all to get my account back. Thanks in advance. |
#149
11/01/2011
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Thanks man, got my account back now, just waiting on a GM to restore my gear across my characters. Many thanks for the fast response :) |
#150
11/01/2011
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Customer Service
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Royky It would appear that the investigation has been completed. :)
I hope that you managed to recover the items that went missing and are able to continue adventuring again! Lylobo I'm really pleased to see that everything got sorted for you and I would also suggest that it would be worth getting an authenticator! If you wish to pass on your feedback, then you are very welcome to send an e-mail to WoWConcernsEU@blizzard.com. :) Veyana If you have already sent us a webform then please be patient while the matter is investigated further. Please also take a read of this support article which explains how to check to see if you have had any e-mails from us. http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=30471 Grugru If your friend has not already done so, please get them to send us a webform fully explaining the situation and the matter will be looked into. Please also get them to read through the support article I have linked above, to make sure that they get mails sent by us. Healyi I am really pleased to see that you have got your account back. :) Happy adventures! Wildhorn The best thing to do would be to contact our Account and Payment team via phone and explain the situation to them. Account and Payment Issues http://eu.battle.net/wow/en/forum/topic/900641315#6 Good luck and I hope you get it sorted soon. :) Panthéon This should now have been resolved and I hope that you got everything back that was taken. Exia Please get your friend to check their registered e-mail address (possibly in the junk folder) for any mail from us. The link above to the support article explaining how to get mails from us should help. :) If they definitely have not received anything via mail, then please get them to contact our Account and Payment team via phone. Kanly Your account should also have been sorted now and I hope that everything was recovered successfully. :) While I can appreciate your concern on how this has happened in the first place, may I suggest that you take a look through our links in this sticky for ideas on how to help prevent it from happening again. To change your character, you can do that with the character change option at the top right of the forum page. Jahmon I am pleased to see that you managed to get your items back and sympathise with your authenticator issue. I can understand that it is frustrating trying to get one of these, and I wish you all the best in trying to get one. While I am afraid I cannot comment on the status of the new models of phones, should there be an option to make it compatible, then our information should update to reflect this. Krimpus Glad to hear it! Good luck with getting your items back. :) |
#151
12/01/2011
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Edited by Grugru on 12/01/11 22:24 (GMT)
Hey tailyda, Thank you for your answer. My friend already filled and sent webform before like 10 days ago, He is still waiting for an answer from you. I think investigation taking really long time but I have never thought that it will be that long.
Character name and realm name is; Deacon Grim Batol Have a nice day... Hope to get a quick answer |
#152
12/01/2011
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Edited by Moeke on 13/01/11 09:48 (GMT)
First Mail I got from Blizzard was about changing my password..
What I didnt asked at all, havent made a reqeust for that. After that mail I got a mail about Reseting my account? Also .. havent made a reqeust for that too.. Today, I got a mail from blizz that I changed my email? I havent changed it, It constandly happends when I'm even asleep o.O.. Could I get some more info? I could also send some GM those mails. But those mails got to stay private it has some privé stuff in it. The email comes from: noreplay@blizzard.com Battle.net So it doesnt seem fake.. I;ve readed all about the fake emails and email headers. Still seems reall but to be sure I did sended the e-mail header to Hacks@blizzard.com Just to be sure, since the mail is the original mail from blizzard Anything more I could do? |
#153
13/01/2011
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Customer Service
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Grugru I am afraid it would appear that we have not received any webform from the account of the character you linked. Could you ask your friend to send us a new one using this e-mail address and the matter will be investigated.
If they are unable to use this e-mail address, please get them to either send an e-mail change webform or call our Account and Payment team. Moeke I have checked your registered e-mail address and it would appear that we have not sent you these mails. As you have read the information about fake e-mails, be aware that the address may be spoofed and you have indeed received bogus mails. If you are worried about the security of your e-mail address, I would recommend that you change it to something else and you should also take a look at these support articles. http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=42410 http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=43010 |
#154
13/01/2011
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hi
my acount got hacked and also my emailadress linked to my wow acount. mada a new emailadress and new wow acount but i would like my old acount back so i can merge it with my new. i bought a new anti virus program to secure my computer my main was skared on kul tiras realm plz help me |
#155
13/01/2011
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Edited by Grugru on 13/01/11 12:55 (GMT)
Hey Tailyda, Grugru again bcos my friend is not able to post here.He filled a webform before more than 10days ago and He just filled another webform and waiting for an answer from you. He wrote all the problem there and He really need your assistance, He cant log into his account now... it's banned bcos , hacked and than hacker sold gold or done spam mails or something to the players, He doesnt have any idea about what happened even his golds on his account could be gone , He have never had a time to check it. Anyways He hopes to get your help any sooner. Thank you from now... (Btw he got the registered e-mail and information and everything about account, we think probably account got hacked , hacker sold/took gold and spam and something than left from account )
Deacon GrimBatol |
#156
13/01/2011
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Items & Gold Missing |
#157
13/01/2011
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please help! I got my account hacked and all my characters money and items stolen! I Changed my acoounts password.
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#158
13/01/2011
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Edited by Grugru on 13/01/11 16:00 (GMT)
I just saw that my problem is solved :) Thank you so much for your helping. Status changed to 'suspended' ... it was 'Banned' before :) Thank you again for your helpings... Good Days to everyone
Deacon Grimbatol |
#159
13/01/2011
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Edited by Crysis on 13/01/11 20:43 (GMT)
Hello , my account was compromised on Monday. I've spoken to account support and the account is back with me and the support person thought my items had been restored, although my items etc are still missing from the characters.
Thanks ***Ignore this , i didnt realise my items would all be in my mail box**** Thanks!! |
#160
13/01/2011
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