I’m sorry to hear that the delay in your Trial upgrade was an inconvenience to you – I believe the Trial upgrade FAQ does
say that the upgrade process can potentially take up to 72 hours to complete, although obviously it’s usually rather faster than this, but unfortunately we’re currently experiencing some additional delays within the system and these have meant that some players have sadly had to wait over the usual 72 hour limit.
It’s still good advice that if someone is in a real hurry to play without any restrictions then a physical purchase of the game can avoid any processing times however. :)
Good evening Willdo,
Unfortunately it’s sadly not possible for us to force remove the lingering Trial restrictions on your account, as these are imposed by the system while it completes the upgrading process, but please accept my apologies for any annoyance or inconvenience the additional delay may be causing you.
We do currently have a sticky post at the top of this forum (which I shall link below) in an attempt to forewarn players that there may regrettably be an additional wait for the service at the moment, but I do sincerely hope things complete for you as soon as possible. :)
01/12 Delayed Upgrades/Trial Restrictions