If you can’t log in with the Battle.net account you use, or if this account’s World of Warcraft or Diablo III characters/heroes and items are missing, our automated recovery process can help. In addition, our customer support representatives are available to work with you. Click the button at the bottom of the page to get started.

Our automated process will help you recover your access to a Battle.net account

Before we start, we recommend that you:

Do not use a public computer.
Why? We strongly recommend that you use your own computer to perform this account recovery, because you will be asked to provide personal information.
Perform a full anti-virus scan on your computer.
Why? If viruses, keyloggers, or trojans are present on your system, your newly restored account may be vulnerable to another compromise.
Learn more on our support website.
Change your e-mail account password.
Why? At the end of this process, we will send you an e-mail with a link to reset your password. We strongly recommend that you change the password of your e-mail account now, in case it was hacked as well.